Questions

I have two images that I mistakenly licensed.  Please issue a credit for the following images:AdobeStock_40962062.jpegAdobeStock_40962192.jpegThanks

The problem I have here in Malaysia is that I can't subscribe except as part of an Adobe Team subscription. I don't have or want an Adobe Team subscription. Hence my Adobe Stock credits were doomed from the outset.

Hi, I've seen the discussions on missing Dollar Photo Club credits, but they aren't helping me. I've been using these credits for about 11 months now, and as I understand the agreement, they expire in a year. I logged in to my account (as I always do) and over 100 credits are not showing, instead I get a "subscribe" option. Help!

I purchased Image #110697179.  The image details say AI/EPS format.  I selected the option to license and open in Photoshop, however, when the image opens in Photoshop it is very distorted and totally unusable.As you can see the laptop is missing a section, the pictures, camera, cd, and usb cable are blocky and grainy, and the overall image does not appear nearly as crisp as in the image preview.Thanks,Ryan

Hello,last month I ordered adobe stock, but I still can't download any footage!Thanks

Hello Abode Stock, I need to access the credits i had on my account and now the page says that i cant due to the licenses not being able in my region? This concerns me because 1. i was counting on those credits (which i bought before this was even adobe stock, aka dollarphoto) and now they are just gone? 2. i dont see a problem with me gathering photos i was rightfully able to download and now its not possible due to adobe cloud. Help me with this, i have pics already chosen and i need them for print asap.Help me receive my images, fair is fair or refund me!Ill await your answer,Naty

Adobe Creative CloudHi there I licensed an incorrect file online - it said it was 21 seconds duration but only plays 1...can you please assist?

HiI don't understand Adobe Stocks Subscriptions...A1... 220DKK = 3 Default assetsA2... 370DKK = 10 Default assets A3... 750DKK = 40 Default assetsA4... 1490DKK = 750 Default assetsWhat is a default asset? Is that a image, a HD video, a 4K video?So for example if I have subscription A2 I can get 10X 4K videos pr. month? Hope you can help!!

Hi,I need to buy 30/40 photos but I haven't need to annual plan. Is it possible to buy a package?thanksserena

Hello all,I want to create posters to hang on the walls in our business and thinking of using Adobe Stock images as background material. We get about 150 customers a month. Will the standard license do? I can't find the proper support channel to ask and by reading the licence it seems acceptable, but I'm no attorney. Thanks!

On my business credit card (Chase Ink), Adobe Stock purchases are listed as "Recreation" for the expense category.  That is a terrible category for a legitimate and regular business expense.  It sounds like it is purchasing a movie or some leisure content. I don't want to ever have an issue justifying this as a legitimate business expense for business tax reporting OR for client reimbursement purposes.  Please update the category in the credit reporting to be "Photography", "Stock Imagery" or something applicable for tax reporting purposes.  "Recreation" is not acceptable.

Hi.I accidentally bought two standard licenses for image 126564007 Could you please cancel one of them? I dont want to lose one of my 10 free monthy licenses for this.Also, I bought a license but can't download an image. Why is that?Please help!Anna

We a have a team subscription of 750 images per month. We are a marketing agency, and we usually download many images as a daily basis. Looking directly form photoshop libraries is a great tool, but this is a second time we hit a premium image by mistake and licensed it. The only way to realize about doing such an action, is paying attention to the dialog before saying "ok". Something that in a rush becomes a potential error.It would be a great UI/UX improvement if that dialog with tiny texts make a different approach to premium images. Maybe different colors, maybe the button might read "Buy" instead of "OK". And I'd rather prefer to think this is something that is not intentional for misleading the user, than just some kind of poor studying of possible interactions.But the most difficult task of all is reaching the right person to communicate the problem. We have 499.99 dollars in expenses for something nobody wants.Please could someone help us to undo this purchase?

I'm logged into Creative Cloud and I clicked on Get 10 free Adobe stock images. I input what I was looking for, clicked on an image and elected Images library to save to but it's empty.Any idea what's going on?ThanksAlan

I recently downloaded a template titled, "Cover Photo for Facebook with Instructions" - I downloaded it (maybe) but I definitely added it to my library. But I have NO IDEA how to open it or where to go to open it. The 24/7 "chat" service is closed (the irony) and I need to make some changes. Can anyone please help me?Thanks!

Hello all, I'm new to adobe and just purchased a stock photo with my membership. This particular image has a collection of symbols and banners. is there a way to break it up the images to use only what I want?

Is it possible to purchase multiple assets at once, instead of having to purchase them separately?

Hello,let´s say I will open up an Adobe Stock for Teams Membership with for example 750 Assets on behalf of "Company A".Can I then handover the licence for an asset to "Company B", etc. if "B" is a subsidiary Company of "A"?This should work according to your Extended Terms for Stock.Thanks in advance.Sebastian Hahn

I am allowed 10 free images, but when i click to download them, they are listed at example $499.00..In this one month trial, i don't want to be charged that amount for the picture i'd like to use. How do i know that this is really free?THanks

this happened to me yesterday and i am hoping i can get my credit restored... thank you!

Hi,I purchased picture 120310092 but the quality isn't good.See below a screendump.Can you provide me a good one?Arnold

If you are thinking of trying out the 30 day free trial with Adobe Stock through Illustrator or Photoshop please read this before you spend far more money than you plan for.I subscribe to Creative Cloud, yearly paid in advance and I have been happy with the software although I still don't like not owning the software.I got married in October this year and decided to design my own invites etc. and needed some editable Illustrator files I could edit as I am not a professional graphic designer. I clicked on the link in Illustrator and found the images I liked. I then got married and completely forgot about the Adobe Stock subscription until I noticed £23 a month coming out of my Paypal account. By the time I had checked what it was, they had taken two payments totalling £46.00. I thought it was my fault for not cancelling and C'est la vie (That's life) I would go online a cancel it immediately so as not to incur any additional costs. Which is what I did, I had though already paid for 20 i

I went on adobe stock website to purchase an individual extended license. It lists the price as 79.99 USD but if I go to the actual order page the price changes from 79.99 to 10.56 This is only when I logged into my adobe account. If I log out of my adobe account adobe stock order page is 79.99. Why is the price 10.56 when I'm signed into my adobe account??? Is this some kind of discount?

I just accidentally licensed an image instead of adding it to a preview gallery. Is there any way to undo that? Thanks.

Hello there,I was wondering, if there is a way to find a specific contributors images by name?As I find a photo by search and click the contributor's name, then I can get his/herportfolio, but in case I have the name of a contributor, how can I find all of theportfolio's images? I tried with several names, but it doesn't seem to work viathe image-search-field.Thank you for your help,Greetings René