Questions

Hallo, ich versuche vergeblich Team Credit Packs zu erwerben, komme aber nicht weiter.  Wenn ich bei einem Team Credit Pack auf "Jetzt kaufen" gehe kommt folgendes:  Nur Administrierende können Adobe Stock einem Team-Konto hinzufügen. Um Adobe Stock einem bestehenden Team hinzuzufügen, wende dich an die zuständige Person. Du kannst auch ein Abo für den persönlichen Gebrauch kaufen.   Das Adobe Konto habe ich für unser Unternehmen erstellt. Heißt ich bin der Admin. In die Admin Console komme ich nicht rein. Im Kontomodell steht Privatperson und ich kann das nicht auf Unternehmen ändern. Eine andere Möglichkeit ein Konto für ein Unternehmen zu erstellen sehe ich aber auch nicht. Kann man diese Credit Packs nur erwerben wenn es dazu ein laufendes Abo gibt? Ich möchte nämlich kein Abo abschließen, da wir nicht jeden Monat Bilder brauchen.   Telefonisch komme ich nicht weiter und muss jedesmal über eine Stunde warten und lege dann auf. Hoffe hier komme ich weiter. Danke.

I found a website that is taking a large portion of Adobe Stock images and is selling them outright, as-is, which is against the TOS here. The website is: https://www.cncfiles.us/  They are also posting them all over Facebook under various accounts. This is their main FB page: https://www.facebook.com/cncfilesus Is there a way to report this?As a designer myself it really irks me that people like this get away with this kind of thing.

Servicio de Adobe Stock. Seleccione un archivo a descargar (#509531092) y al hacerlo, descarga otro diferente. 4 operadores me atendieron en "Ayuda", hice todo lo que me dijeron que hiciera y no hay caso, despues de descargalo mas de 5 veces y un monton de operaciones, claramnte el link de descarga esta mal vinculado.  Finalmente no obtuve el archivo que necesitaba, ocupe una descarga de mi plan y perdi un monton de tiempo.  

ı bought a all application 100 to creative cloud plans but after bought this plan automatically added adobe stock my plans ,but ı didn't permit about of adobe stock.I tried to cancel adobe stock plans but when ı was follow this canceling steps ıt says your plans wşth yearly so if you want to cancel adobe stock plan you have to pais approx. 1301 Turkish Liras .So ı dont want to pay to adobe stock because you added without my permission . I want to talk with someone one by one for find some solution.   [a moderator cured the topics. Do not select all topics, but only the relevant ones]

I would like to know if I can use videos from the platform to create content on YouTube without having a paid subscription. Some videos have the "free" option, and that's why I'm asking. Thank you.

Good evening, on June 3 I purchased the creative cloud package of all applications. According to my package, this includes adobe Stock. Today when I paid my credit card for the month of July I got an extra charge in addition to the all application package. This package appears as if it were an extra adobe stock, however in my payment profile and plans, the package that includes all the apps together with the adobe stock appears and even so, I was charged for it. I hope I can get a refund since this is not something I contracted at any time. I took it because it supposedly came with the bundle of all the apps. Thank you, good night.

I have hunderds of Adobe Stock images downloaded and this is the first one I have had trouble with. It is a vector file. It opens slow in AI, but it does open. If I copy and try to paste into Photoshop as a Smart Object (a common workflow for me), it locks up Photoshop and I have to force quit. If I try to open the file directly into Photoshop, same thing? Image 237189711 (Bubbles)

I love adobe stock, but often we are searching for images that have some color within our client's branding to use for our designs. It would be nice if we could search through images using the Hex Color # to narrow down potential images. 

Really wish Adobe would focus on its unfunctional features before adding in new ones such as AI generation.    Clicking "find similar" does not work in any capacity in Adobe Stock browser. There is no "find similar button "on any asset" as the feature tells you to find and when you click on the keywords at the bottom you end up with a slew of assets that you are not even looking for (i.e., photos instead of InDesign templates). Uploading an image into "find similar" also does not work. Trying to find assets that you want in Adobe Stock is beyond frustrating compared to competitors.    I'm also not sure why Adobe even bothers to include "Stock & Marketplace" in the creative cloud app when all it does is link to your web browser... What is the function of having a page for assets that you can't access and do not directly link to a specific asset and instead just link to the Stock homepage????????????????????????

Hello, I have been using Stock for years recently my company transferred to an Enterprise account. One comment the process to transfer assets (with Express is so wordy why is it so difficult?) Back on topic so with Stock I called up to cancel my subscription and was unable to do so because I did not want to lose access to the assets I have downloaded. Then the customer service rep call dropped when I was being transfered to someone who could assist. Now another month of charges for the personal account has come through. I would like to 1) Receive help with ensuring future access to the assets in my personal account and 2) Refunded for the last month and 3) Cancel the personal Stock account. *Note that these accounts both use the same email but when I login to some of the apps it is an easy window to select either/or. Thank you

We purchased an image (85998911) through Fotolia, back in 2019, now we are being asked by COPYTRACK to provide a copy of our license. where can I find this license if my Fotolia account was merged with Adobe? 

Hi Community! I have had a bit of a hiatius (about 2 years) from using my Adobe Stock subscription due to personal reasons and just starting using it again. I noticed I only had 120 assets and should've had A LOT more seeing as I was paying $29.99 per month for all those months. When I called support, they told me I had a limit of 120 assets and that I could not have a refund of any kind on an active subscription. I recieved no other information. I asked to speak to someone stateside and they told me there is no support in the US. So reaching out for the first time to my Adobe community, because I'm in a bit of a hard spot after losing my job and trying to freelance to make ends meet. I will use all the assets between my freelance biz and sharing with the 13 YO in middle school for his school projects. Does anyone know if my subscription is cancelled, do I loose the assets I do have? Would I be able get a refund for so many months of subcription fees I was charged with no assets to sho

This is the combined thread of users experiencing issues with downloading assets from the Adobe Stock website. Please answer the following questions if your post has been moved to this thread: What ISP are you using? What asset types are you having issues with? Photos, videos, etc. Does switching to a VPN resolve the issue for you?   We are working to resolve this issue and your responses will help us determine next steps.

Desde hace 2 días estoy tratando de comunicarme con la asistencia de ADOBE para que retiren la publicación de un diseño que es una copia exacta del logo de mi empresa. Esta publicación se ha realizado sin mi consentimiento y además está cobrando por venderla. No es un dibujo similar o una adaptación. Es exactamente el mismo logo copiado y pegado en ADOBE STOCK. Necesito que retiren esa publicación de inmediato pero no tengo respuestas. Me pasan de asistente en asistente y nadie me da una solución. Es violento que alguien haya copiado el logo de mi empresa y pretenda cobrar y venderlo a otras empresas. Necesito ayuda para que me faciliten un canal de comunicación a fin de que se termine con esta situación de violación de derecho de autor y 

Kind community,I have a license to download images without the watermark. However, I haven't been able to do it through the API, to which I'm passing my API Key. I can download the images without error, but they all have the watermark and/or the Adobe stock id. I have tested these two methods:https://stock.adobe.com/Rest/Libraries/Download/417069613/2https://stock.adobe.io/Rest/Media/1/Files/?ids=389429274&result_columns[]=comp_url&result_columns[]=thumbnail_1000_url Is there a way to achieve this programmatically through API or a REST parameter? Thank you in advance! 

I don't know why it charged $152 😞 last month I already removed adobe stock from adobe plan. Does anyone else know the difference between these two invoices?

Hey I had a similar thing happen. I cancelled my membership last month and now a month later the charges resumed. can you please refund my 29.99 for adobe stock. I have used none of the new image and it just charged me. Thanks so muchBest,Peter Watkins

HI! I have an issue with an invoice. There is an incorrect VAT number on it, could it be corrected on the past invoice?

I accidently downloaded 2 images with the wrong file format. I don't want these images and need the 2 credits returned. How do I go about achieving this?

My requested is receive an email which is about "Shanghai Chuji Technology Co., Ltd. used the image number 478204657 provided by Adobe on the product packaging of the paint marker pen" I have already purchased this image, and now my supervisor wants me to obtain such an email from Adobe to avoid potential legal risks. The customer service staff said there is no problem, and you will receive the email within 24 hours. However, after two days, I still haven't received the email.I received the email within hours, but after two days, I still haven't received the email.The customer service personnel also ignored me and kept transferring me to a special list, but there was no connection there and no customer service personnel could continue to handle my problem

Hi, I accidentally licenced Photo, can I have my credit back, please? It's photo number #299142859

Hello. I don's know what changed lately in the search algorithm but results are irrelevant.   A simple serach for " woman dressed in black overcoat" will find on the first page 70% photos in BEIGE overcoats ans a lot of irelevant images.. notice the rat dressed with a trench coat .. Photos search used to be a simple task and now it's time consuming and frustrating.

When trying to cancel the Adobe Stock trial it says an error has occurred.  [REMOVED BY MODERATOR]

Hola, estaba tratando de usar los créditos de adobe stock que incluye mi plan, pero al querer descargar una imagen, es como si no tuviera ningún plan registrado.

I'm sure this has already come up. But I spent the morning looking for assets for an upcoming video. I feel like I have purcahsed a clip where someone has just put a slight pan on a low res still image: https://stock.adobe.com/nz/video/splendid-sunset-sunlight-over-city-and-coast-of-wellington-new-zealand-cinematic-panorama/279960691 - you'll notice none of the car lights move on the street. I feel pretty cheated to be honest, even for HD quality I was expecting something with a bit better definition and less over compressed noise.The help team will be calling me back in a couple days, but feel like this could have been avoided with reviews of clips on the page they're on. Atleast as abililty to call out shotty quality when it appears.