Questions

I have licensed several templates for InDesign and none of them have any styles set up properly. Most of them have separate text boxes for headlines and body copy within the same article. It's a terrible misrepresentation of the "template" to just show images and not indicate what styles have been created in the files. Am I missing something, or do contributors not have to set these files up correctly? They aren't functional at all. 

Hello-I licensed a premium image and didn't realize what I was doing when I clicked "agree" (I've been programmed to agree to everything. From a user experience and change management perspective- this is really a terrible design.)I purchased a license for 67 credits. I want to get a refund on those 67 credits. I tried to contact your support but had to attend a meeting so I couldn't reply to your chat agent in time (once I FINALLY was able to connect with a person because your autoprompts didn't work). Now I can't re-open that conversation either so I have to start from scratch. Getting help should be easy, not hard!!!That said, the chat agent said they didn't have a way to refund credits. They could refund me for the month. The problem is that this is almost 7 months of credits, so one month doesn't really help me.Please advise and please talk to your customer success team because it sucks that I have to post this on a public forum to get help and can't email a support team. I'm not c

Hi,Who can I contact to get the credit back I used to download this garbage stock picture? The preview does not suggest such a bad qualityhttps://stock.adobe.com/uk/images/dark-red-and-glow-wave-particle-abstract-background-generative-ia/587786020See attached screenshot, zoomed 1/1...I assume it's some more AI crap.Thanks

Bonjour ,  je viens de recevoir un mail m'informant que ma version d'évaluation gratuite de 30 jours allait prendre fin , or je n'ai pas souscrit à cette formule , j'ai cependant un abonnement depuis près d'un an (que je paie cher et qui ne me sert a rien mais vu les frais d'annulation ...) Bref , ce mail m'informe:  "ne vous inquiétez pas, aucune action n’est nécessaire pour passer à votre abonnement payant ; il démarrera automatiquement à la fin de votre version d’évaluation." euh... non merci . J'aimerais l'annuler mais aucune trace de cette version d'essai sur ma page "Formules" . Quelqu'un saurait il m'aider? Si non , y a t il un autre endroit SAV ou autre à qui je pourrais m'adresser? Un grand merci par avance pour votre temps , Cordialement, Leonor

I had 30-40 credits in my account last I checked and now I'm getting in to use them and they are gone. How do I get these back?

Hey Adobe - please do something about the sheer volume of garbage AI-generated content now appearing in my Stock image searches. If I wanted AI-generated images, I would create them myself. I don't pay my subscription for this kind of material, and feel that it degrades the service. I now get pages of this low-value content that makes searching for what I need harder. This stuff has no place in your portfolio since it is not strictly 'stock' imagery. Allowing this stuff in will ultimately harm your business.Thanks

Je viens de constater que adobe me prélève 35,99€ par mois pour un abonnement à Adobe Stock que je n'ai jamais souscris. J'ai mis fin à la période d'essai en temps voulu mais cela n'a visiblement pas été pris en compte. Impossible de mettre fin à l'offre sans payer des frais excessif ! Impossible de trouver le moindre numéro ou email pour contacter le service client. Avez-vous une solution ? je suis désespérée.. 

When I search anything, I receive error page (HHTP server response 500). Tried several browser and computers.Started about some hours ago. Adobe's support unhelpful, just ends two chat conversations without explanation.

Hi all,   I work for a company and have utilized using stock for nearly 2 years now, and it's been very helpful and essential to my work. Things were working fine last week, but since the start of this week it's been acting differently. Previously when I wanted to license an image, I could do so very easily - but now it shows different options for licensing, and gets stuck after I choose one and click "license", and never downloads anything.   It didn't do this before, so I'm unsure if this is something that's changed with the website itself or my account, as it's part of a corporation. I've tried several different things, but nothing has worked. I've turned hardware acceleration on/off, cleared my browser cache, tried another browser, tried incognito mode, restarting. My co-worker, who also works in the same department as me, is also facing this issue under his account with the same company.   Please help!

Hallo zusammen,laut den Nutzungsbedingungen von Adobe Stock dürfen ja Stock-Dateien nicht für Logos genutzt werden.Auf der anderen Seite gibt es aber in Stock viele Dateien, die als "Logo Inspiration" oder "Logo Illustration" benannt sind (Beispiel: 330659408). Eigentlich ist das ja ein Widerspruch in sich.Weiß jemand, in welcher Form und zu welchen Bedingungen diese "Logo-Vorlagen" verwendet werden dürfen?Vielen Dank schon mal

Hello. I understand that Adobe Stock files cannot be shared or sold to a third party, and I know that when an Adobe Stock file is used within a book as part of its design, it is permissible to sell the book itself. But what about selling the book's layout to a third party when some of that layout's design was created using RF icons from Adobe Stock?  A book might be sold to a third party (another publisher) so that it could be sold in different countries in different languages. Is it OK to keep those design elements that use RF icons/illustrations from Adobe so long as the individual Adobe files are not shared?   In these situations the stock file is not used alone but has been incorporated into some sort of new illustration or bit of design. I've read through the information online but am seeking clarity.  Example: Adobe stock file 321233348 was used to help create a header like the one attached. Adobe file: https://stock.adobe.com/images/set-of

Hola,He intentado cancelar esta suscripción desde el principio pero siempre había una penalización. Y ahora resulta que me van a cobrar por algo que a penas he utilizado. Pensé que pagando el primer mes me dajarían darme de baja. Pero ahora resulta que me van a cobrar todo el año?!Por favor, necesito solucionar esto. Tengo una cuenta Creative Cloud Todas las aplicaciones y no quiero verme afectada.GraciasAna

Just a couple days ago I had well over 200 credits and could use them to download SBSAR files at the Stock & Marketplace through Creative Cloud Desktop app on Windows 10. Whenever I try to download an asset that's not marked as free, the loading bar very slowly fills up for over 20 minutes, then nothing happenes. THe file is however being marked as "licensed". I've restarted my machine multiple times, the CC app is up to date and so are all of the apps I use. I've had a continuus subscription for well over two years, this is outrageous. And please DON'T link me to your FAQ, it's useless. There's clearly an issue with my account on your part. For once I want to hear from an actual human being that'll fix this issue.

I just downloaded a vector graphic that looked good on Adobe Stock but after download, it was really bad quality. I can't use this. FILE #:  141019696 I would like to get my credit back.Barbara  

Am I allowed, with a standard license, to use for free any Adobe Stock's preview images as references for drawings/paintings that would eventually be used as portfolio material, to be published online or even to sell? If so, are there any differences in using them, for example, as a reference to a pose or a texture, or to draw/paint the whole image? Or do I need to buy a license?

I downloaded this human chromosome animation (https://stock.adobe.com/.../computer-generated.../120625499) during a 30-day free trial and used it as the banner image on a Google Site I created for a friend. I canceled my plan before the 30 days was up, so I paid nothing for the download. But now that my friend's website is published, does she need to pay a fee for having this animation on her website? If so, where/how would we make this payment?These are the listed costs (if I had not downloaded using free trial) HD 1920 x 1080 px (US$79.99) (Licensed) 4K 3840 x 2160 px (US$199.99)

Hello there, I would like to have a confirmation from experts/adobe support that the images7Illustration whit standard license can be modified and used to create book covers that are sold on Amazon in kindle (digital) version and the paperback printed version Thanks to all who will help on this 

Hi all,  I have been very silly and started a free trial for adobe stock for university and for some reason have been paying for the last 4 months £47.99! I am only a student and I had no idea I was being charged for so long. I don't know how. I have over 100 credits. Is there a way I can get this refunded? I am very low on income. Please help me. 

I`m paying for Stock but I NEVER hired it.Im been receiving on the last 3 months charge from this app. I`ve just canceled the card where it was charged and canceled that plan. I would like to ask for refund of these 3 months charges.     

Hello! Can someone help me with this error please? I have tried everything. All kind of browser, incognito mode, reset my computer. After two days a still can't buy a standard licence because of that error.

User Isidro is uploading low-quality assets. Coincidentally also ai-generative content. Examples:590722216 - "USA" flag has incorrect number of stars and stripes on it. 588682760 - Another "USA" flag with the incorrect number of stars and stripes on itNot that I think someone couldn't upload assets of USA flags that are stylized with less or more stars and stripes - but these are presenting as photographs with real/correct USA flags and someone could easily license them on accident before realizing it. There's also a bunch of images with anatomy that are clearly ai-generated, but I didn't want to report those because technically they could have used models with birth defects such as polydactyly and symbrachydactyly (although these assets are clearly results of low-quality ai-generative renders).

Does anyone know which licence you'd need to use a stock photo as a 'background' or context for a product image?  I'd like to use a stock photo of a picture frame and greeting card as a mock up of what my posters/cards would look like 'in real life', i.e. framed on a wall, etc.  The stock image would not form any part of the product at all; posters are sold unframed and greeting cards are just cards with my own designs on them.  The stock images are only used on either my website or possibly somewhere like etsy/instagram, and again, the image itself wouldn't be used in the product being sold.Would this need an enhanced licence, or does the standard licence cover it?Many thanks for your help, and sorry if this is repeating lots of other questions asked before!

Hi! We are planning to make an educational product - a kids book - that will be sold by and NGO and the money will be used for its charity activities with mothers and children. The writer is providing the story for free. The publisher will publish the book for free. The illustrations need to be for free as well. Is adobe stock standard license an option in this case?Thank you!

Hey, My Mac is not working at the moment. I have licenced the files that are both avaialable in JPEG and Vector formats (AI/EPS/SVG), but when I press on download - it automatically downlads .AI only...How do I get EPS? Please help me! 

Dear Adobe Team, I accidentally licensed an Enhanced image. Please remove and retore plan credits. Image #385761560