Questions

Hi there are some super innappropiate images on adobe stock that i'd like to report. Showing an underaged girl no more than 8 or 10 with a dress that is just covering her chest. Although this dress looks too big the images are offensive. Whoever approved these images are clearly not doing their job properly please remove them for obvious reasons.   FILE #:  455162437     FILE #:  455162388    FILE #:  455162569    (moderator cured topics. Select only relevant topics, please)  

I recently licensed image #127309915 from Adobe Stock which has a transparent background layer. I downloaded it and imported it into Photoshop but the transparency remained. I then loaded it into Illustrator to inspect the layers but I could see which layer is applying the transparent background.Can anyone help please?Thanks,Chris

Hola estoy teniendo problemas, ya que estoy descargando vectores de Stock pero a la hora de abrirlos en AI me abren como imagen y no me permite editarlos o moverlos, ademas tambien cuando intento descargar imagenes y al abrirlas en ps o en otra app me aparecen con marca de agua.

I bought an image worth over 200 euros by mistake. It's all about this purchase. O-7CN00193NS540211C. I simply pressed, without being asked for any confirmation of how to pay or any verification. I was convinced it was a step to complete, but it was already the purchase. Like any purchase, I would like to withdraw, given the error. How can I do?

Hey Friends,   On a busy Monday, I was blazing through our weekly stock images purchases and failed to look at the price of one of them closely. It was a $400 selection. Which I saw the split second after clicking 'Purchase'. Tried all kinds machinations to stop the download. To no avail.   In short, how do I return this image for a refund?   We have not and will not be using it. I am more than happy to attest to this and see the image burned from my machine. But, I can not have bought a $400 image and look my business partners in the eyes.   Is there a path to help?

ADOBE me esta cobrando por el servicio de imagenes STOCK pero no puedo acceder con ninguna de mis cuentas .. todas dicen no contar con PLAN CONTRATADO, pero me cobra en la tarjeta el consumo de STOCK como si tuviera plan

Hi there,I'm posting here because I haven't had luck with the virtual chat.Earlier this year I accessed Illustrator through a link in LinkedIn Learning for an online course. I had never used Adobe products aside from the boxed version of Photoshop CS6 and just followed the prompts from Linkedin. It prompted me to start a free trial which I did.After the course, I didn't need it, and did not want clutter in my inbox so I set promotions to spam. I cancelled my trial and got a confirmation of it. Months later (my fault I admit) I noticed that I've been getting recurring charges for Adobe Stock. I have never used it and did not know I had been signed up for it. I do not want the service but the cancellation is quite expensive.It was an honest mistake and I was hoping I could get the cancellation fee waived as at that point I considered the three months of payment as a stupidity tax on my part.I explained to a team member, Priyanka, my situation and she just kept repeating to methat th

Wie kann ich bei der Bildersuche gleich nach einem bstimmten Portfolio eingrenzen, wenn ich den Namen bzw. das Alias habe?

HiI'm looking for someone I can contact to correct the invoice that is autogenerated from ondemand photo.The billed amount and the amount deducted from credit card is different.The invoice to address needs to be edited and I cannot do it in the "user profile".Please have someone contact me asap - I have no issue downloading the invoice from the site. Its the invoice contents and the accuracy of $ deduction I have a problem with. 

Hi, I accidentally licensed a stock image (559615150).It is very tricky to navigate through the site without accidentally licensing images, as the buttons show everywhere and can be revealed behind fading popups.BRDom

Hello,I received a request from Copytrack for a photo that I licenced from Adobe Stock (file #76650434) to incorporate into a client's website in 2018. This image is still available on Adobe Stock, and I see it in my license history. I sent a response to Copytrack explaining that I licenced this photo on Adobe Stock, along with a screenshot of my license history for this photo. However, they are not acknowledging this and are demanding a payment. What should I do about this? I've been a subscriber to Adobe Stock for many years and have always used the content in a way that respects the terms and conditions. The image is still available on Adobe Stock, and I have acquired the license for this photo, which appears in my license history. Does anyone at Adobe have a procedure for dealing with this type of request, particularly with Copytrack? Note: The website where this photo is displayed is a very small website with practically no traffic. Thank you.

I bought a subscription to photoshop and lightroom and i didnt sign up to a adobe stock subscription and i noticed just when i notices i was already billed multiple times, i have seen lot of people complaining about this and no one have got any actual help (at least the ones i have seen), i didn't got any email abot this and now i have to pay an excesive amount to cancel something i am not even using, i need a refund because is a lot of money i have to pay and i didn't sign up to this

Hello. I am looking for this image (see photo) I found on Adobe Stock but with a transparent background. I have watched 30 tutorials and looked at tons of forums, and tried everything to get a transparent background on this and nothing works (with Photoshop AND Illustrator). There are too many small white spots throughout the trees to have this work. This image says "download file type: vector" same as another file I have (which I was able to manipulate and change the color of the other image), but not for this one. PLEASE HELP! I have been working on this for 3 days now and I am so frustrated! I just need to find this image somewhere that has a transparent background (and preferably only one copy of it, as this image I purchased has a black background and a white background). I need this to create my logo for my business so I can get my website up and running. I am grateful to anyone who can help me with this problem. Thanks in advance, Penne   [Moderator deleted the attached ori

I had bought a Lightroom and Photoshop membership and now to my surprise I'm chrged 35 euros on top per month for a full year (I have to pay over 180 euros to cancel) for Stick which I never wanted and never used.After a simple online search and on this forum this seems to be happening to lots of people over the year. I have no idea for what reason I was charged (I remember specificlally having said no to the Adobe Stock free trial). And I will do everything to file a complaint. But it's clear from the numerous complaints in the forum and online that Adobe is using Ux dark patterns to lock in people to unwanted subsriptions for unreasonable amounts and lenght of time. This is shameful for such a big company. Ideas for Adobe:- Make it cleared what people are buying or being locked into (not small asterisks at the bottom of the page)- Send a reminder before th end of a trial if there is one- Allow people to cancel monthly - Be more flexible with your cancellations policies- Do not u

How can I upgrade my Adobe Stock yearly plan from 25 Credits per month to 40 or 750 per month? There is no button or anything to adjust that, right?

Hallo ins Forum,ich habe ein Probe-Abo von Adobe Stock und frage mich wie lange ich so ein Foto oder auch eine Grafik verwenden darf. Fall jemand eine Antwort darauf hat, freue ich mich über ein Rückmeldung.VG Jens

I have a student telling me that he licensed this image through Adobe Stock. Initially I told him he can't just pull images from google but it's turned into this whole web of lies and he's changed the story about 6 times. It's currently licensed on Wikimedia under a creative commons license but he insists that he licensed it from Adobe Stock. He cannot, however, find the license for it in his history and says that the license disappeared when he ended his subscription.Do licensed images that you get on a subscription disappear from history once the subscription ends or do they remain in history?Also If they do disappear, do rights to use them end once you quit paying the subscription fee? For instance, if I download the 10 free images in the introductory offer and save them to my computer can I still use them if I decide to cancel the subscription before I'm billed? That's really more for myself so I can decide if I want to use Adobe Stock or just stick to the Fotolia side of things.Th

Sg. Damen und Herren Ich bin neu bei Adobe Stock und hätte 2 Fragen 1. Ich habe in die Bibliothek 121 Bilder hintelegt, welche ich gerne runterladen möchte.Wie kann ich alle Bilder auf einmal runterladen, oder muss ich jedes Foto einzeln runter laden?Wäre ja sehr mühsam2. Möchte ich ein Abo abschließen. Verstehe aber die Unterschiede nicht.29,90 im Monat wären ok, aber muss ich dann noch zusätzlich für die Fotos bezahlen oder nicht?Finde leider keine genaue Beschreibung online dazu. Kann mir hier wer helfen?MFGMarkus Urban

Im new to coding currently in a Fullstack Bootcamp. We use VS Code. I like some of the vector images however when i download them they are in .AI format when i download as jpeg the have the stock lipsom info embedded in the photo. how do I fix these 2 issues?

I did not sign up for an annual subscription and I can't seem to be able to cancel it without paying cancellation fee for something that I don't use!! I have tried reaching to customer services but they finish the chats without answering/resolving my issue. TOTAL SCAM that I did not sign up for! 

What does "you have 10 plan credits available" mean? I have just started my free trial of Adobe stock

I came across an image/series during a search that I think should be excluded from the safe search (which I have enabled) because it depicts either mostly nude adults and/or clothed adults viewing something borderline pornographic in VR space. I don't see what the point of them being barely clothed would be if not to be provocative and NSFW. There are many other images from the same series that have the same issues. https://stock.adobe.com/images/sexy-couple-playing-with-vr-headset-virtual-reality-at-home/126981051?prev_url=detailhttps://stock.adobe.com/images/man-in-vr-headset-amazed-by-sexy-virtual-woman/163137785?prev_url=detail Like many others, I find it frustrating that there is no mechanism to flag or report an Adobe Stock image.  

Hallo, ich habe ein Abo inklusive 10 Stockmedien pro Monat abgeschlossen, aber die Credits werden nicht mehr aktualisiert. Im Juli müssten 10 neue Credits in gutgeschrieben werden, doch das passiert nicht, es werden nur 2 Restcredits vom Juni angezeigt. Woran liegt das?

561104166 has not really 3000 x 2143 px.

I am using Premiere 23.1. I downloaded a bullet point list by enchanted studios 372948106 'Clean Multiline Bullet List Infographic' and it was too limited so I downloaded another bullet point list 509898518 'Bullet Point List with Logo Replacement' by the same developers. Both of these are exactly the same despite the advertised image. Also, neither of them allow aligning the text to the left which is shown in both of these examples.  How do I unlicense and report these developers from falsely advertising and selling a template that does not do what is shown in the examples?