Participant

Question

How to Clear Auto-Complete Recipient Emails?

Forum|Forum|4 years ago
August 15, 2022
39 replies
6333 views

Hi,

This seems to be a long standing issue that has yet to have been addressed by Adobe in a public manner.

It does not seem like the Auto-Complete data for Recipient email addresses can be cleared. After clearing browsing data, local adobe cache, and what accessible cloud data; the issue persists in that previously used email addresses/names are saved even if incorrect.

A number of our Adobe Sign users are reporting issues of this persisting, with no ability to clear or remove any auto-complete options from the Adobe Sign Recipient fields; some entries are broken (incorrect name/incorrect email) others do not carry account information, some are duplicates with saved casing on the email address.

Is there any means for Adobe to address this issue, or provide methods to address this issue, as this data does not seem to be accessible or stored locally.

M

multitalented_passion16dd

Participant

Still happening same issue from over a year ago - on BOTH Adobe web and Adobe Desktop.

This a HUGE compliance red flag for us.

We have also wasted countless hours of admin time trying to help a customer sign an e-document as himself, as it is prepopulating another person’s name on the Form (this is reflected on the digital certificate) not his Name.

There is no X option to clear or amend the Recipient name, and even if you type in an amended name, Adobe changes the recipient name after it has been Review and Sent.

Please fix. See below screenshots from both Adobe Desktop and Adobe Web.

ADOBE DESKTOP

ADOBE WEB

Meenakshi Negi

Community Manager

Hi multitalented_passion16dd,

Thank you for reaching out, and sorry about the trouble this may have caused.

Regarding the issue where the name appears differently from the user's actual name, this typically occurs due to the name registered on the recipient's account. Therefore, the recipient will need to update their name on their end. We can verify the account details to confirm this. If that is not the issue, we will investigate the behavior further.

For the second issue of not being able to remove the auto-complete recipient email suggestions, we will review this again with the team and share the information with you. If necessary, we will arrange a session to further examine the matter.

Thanks,

Meenakshi

A

Andy Farmer

Participant

Has anyone received any constructive response from Adobe yet on this issue? I have lots of frustrated users who have junk in their Email Address autofill cache that they wish to remove.

Meenakshi_Negi

Legend

Hi Andy Farmer,

Thank you for reaching out, and sorry about the trouble caused.

This issue has been reported to the team. We will let you know once the patch with the fix is available.

We appreciate your patience.

Thanks,

Meenakshi

A

Aron38253728ds8t

Participating Frequently

Who is working on a fix? When will it be available? Lets hear from someone, please. @Meenakshi Negi has done absolutely nothing to help.

S

steve.aiken

Adobe Employee

Hi @MLindsay ,

Sorry to see that this has gone unanswered for you. The capability does exist on the sign compose page, but it may be a little hidden. When you are typing an email and a suggestion appears that you want to remove, you can click the 'x' that is to the right of the suggestion: