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M
MLindsay
Participant
August 15, 2022
Question

How to Clear Auto-Complete Recipient Emails?

  • August 15, 2022
  • 2 replies
  • 6028 views

Hi,

This seems to be a long standing issue that has yet to have been addressed by Adobe in a public manner.

It does not seem like the Auto-Complete data for Recipient email addresses can be cleared. After clearing browsing data, local adobe cache, and what accessible cloud data; the issue persists in that previously used email addresses/names are saved even if incorrect.

A number of our Adobe Sign users are reporting issues of this persisting, with no ability to clear or remove any auto-complete options from the Adobe Sign Recipient fields; some entries are broken (incorrect name/incorrect email) others do not carry account information, some are duplicates with saved casing on the email address.

Is there any means for Adobe to address this issue, or provide methods to address this issue, as this data does not seem to be accessible or stored locally.

 

Other related unresponsive posts:
Solved: Email address autocomplete in Send & Track How can... - Adobe Support Community - 7969237
Removing signers from auto-complete in adobe acrob... - Adobe Support Community - 11402277
Recipients Auto Complete Names are incorrect - Adobe Support Community - 11485267
 

    2 replies

    A
    Andy Farmer
    Participant
    September 24, 2025

    Has anyone received any constructive response from Adobe yet on this issue? I have lots of frustrated users who have junk in their Email Address autofill cache that they wish to remove.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      September 24, 2025

      Hi Andy Farmer,

       

      Thank you for reaching out, and sorry about the trouble caused.

      This issue has been reported to the team. We will let you know once the patch with the fix is available.

      We appreciate your patience.

       

      Thanks,

      Meenakshi

       

      A
      Aron38253728ds8t
      Participating Frequently
      September 25, 2025

      Who is working on a fix? When will it be available? Lets hear from someone, please. @Meenakshi Negi has done absolutely nothing to help.

        S
        Adobe Employee
        steve.aiken
        Adobe Employee
        November 17, 2022

        Hi @MLindsay ,

        Sorry to see that this has gone unanswered for you. The capability does exist on the sign compose page, but it may be a little hidden. When you are typing an email and a suggestion appears that you want to remove, you can click the 'x' that is to the right of the suggestion:

         after the x is clicked: 

        I hope this helps.

        Regards,

        -Steve

        K
        Kimberly27167954x8e2
        Participant
        January 19, 2023

        I only get this choice to remove it from the email field itself.  I do not get an "x" to remove it from future selections.

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