Questions

Hey everyone,I’m hoping to get some clarity here—and maybe see if others are having the same experience.I’ve been using Firefly and have been really disappointed to learn that every generative attempt, even the ones that completely miss the prompt, are still deducted from my monthly credits. I’m talking about outputs that are unusable or totally off-base—yet they still cost me credits like they were successful.Is this how it’s supposed to work? Are we all basically paying for misfires? If so, is there any kind ofrecourse for credits lost due to bad generations? It feels like we’re being charged for the platform’s errors, and I can’t be the only one who finds that frustrating. I burnt through an entire months credits on one image... Would love to hear what others are experiencing or if there’s a way to report this for reimbursement.Thanks,I'm working on a System Model XPS 8930 Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz, 3000 Mhz, 8 Core(s), 8 Logical Processor(s) runniung windows

Ando testeando la generación de video con firefly video que está gratis hasta el 1/12/2015Me cuesta pensar en que el sistema de pago para generar videos e imágenes sea por créditos, cuando la IA no toma bien el prompt y no genera lo que se quiere. Incluso me dije, ha de ser que escribo prompts como la verga, y me fui a Gemini, le dije que me hiciera el prompt para que un generados de videos con IA lo entendiese y realizara lo que quería y tampoco me resultó, también intenté hacerlo en inglés para ver si es que la IA es bien gringuita y no entiende mexicano del sur. Capaz es que esta fase de servicio gratis es para que los clientes le enseñen a la misma IA para que se eduque en el proceso. Pero de no ser así, no puede ser un sistema pago de tokens, ya que me gastaría todos mis créditos generando un solo video. Dejo una imagen de todos los intentos que he hecho para un solo video y no me logra dar lo que quiero.

I used 140 credits on 8 images (two of which where 10 credits) - no video this month, however, my credits went from 3,860 to exactly zero instantly when I tried to create a new asset.  

The photo that I uploaded is an outdoor shot of a historical roadside plaque. I instructed Firefly to remove the background and improve the quality of the plaque. The photo I uploaded completely vanished, and 40 credits were removed from my account. I want a credit for work that was NOT performed!

Although the update I requested has been implemented, I am still unable to download the result. The issue persists even after the latest changes were applied. I have tried multiple times, but the download does not complete successfully.I would appreciate your support in resolving this issue or advising on any additional steps I should take.Thank you.

SLOW AT LOADING FIREFLY AND AND THE PROGRAM IS REALLY SLOW 

Firefly keeps generating videos of still images, rather than animating them. It's done it several times now and keeps charging me credits to do so.

Firefly est infernale, ca fait deja plusieurs semaine que je ne peux pas reccupérer la génération des mes images ou vidéos. J’ai tout fait, supprimé le cache mémoire, l’historique navigateur, … rien ne s’affiche, je ne peut plus rien faire  

help

Hi,As is the case for many others, from what I can read on community posts, I can not generate images using firefly partnermodels. only firefly models work. I get the “Something went wrong try again later error”. Can you please look into this. Requested info below:Operating system: Windows 10Browser: Have tried all, chrome, edge, opera, firefox, etc. nothing worksFunction: text to image - have tried both with and without reference image, nothing worksPromt: Generate a picture of the moon. Have tried loads of different prompts - nothing worksSteps:  Have followed all steps on this post, nothing works.  All firefly models work no partner models work.  

Issue: > I am completely unable to generate any images in Firefly. Every attempt immediately results in a "Something went wrong. Please try again later." error message.Important details to save time: Credits & Plan: I have an active subscription and sufficient generative credits available on my balance. Prompts: The issue happens with completely different prompts, so it is not a content policy or prompt-specific bug. Models: The error occurs across all available models, not just a specific one. The generative service seems to be entirely blocking or failing my requests on the backend. Please investigate my account status or server routing. 

I have wasted thousands of credits on video generations that failed with no explanation or that failed to use the reference images and first frames at all. 

Hi there is a strange issue with generating videos it won’t generate at all 

While using runway aleph 2, to edit a video it charged me, but didn't produce a result when I refresh the page to see the error and screen, capture it the air disappeared, but I still lost the 500 credits. It is making me nervous to use video generation because I've lost credits before, and I do not wanna lose anymore. Please help.

I have paid thru UPI for one month subscription of Adobe Firefly today, 24th Jun’26. but no credits were added in my account till now… screen shot is attached herewith. please provide credits or process for the refund.  

已经持续两天，生成图片以及视频时，总报出现错误，请稍后重试；尝试过很多方法但都并未解决！需要帮助解决这个问题

Adobe Teams account.I am the only administrator and user.Veo, Sora and Runway work correctly.Kling 3.0 and Kling 3.0 Omni do not work.Error:"You don't have access to this feature. Contact your administrator."I am the administrator.Please provide the exact Admin Console path where access to Kling can be enabled, or confirm that Kling access is not enabled for my organization. 

I’m having problems creating an video from an image that i manipulted in Firefly. I keep getting the response‘Can’t load - We can't process this prompt because the reference image doesn't meet our User Guidelines. You can upload another image and try again.’The image was partly created in firefly and is an image i took in the office i work in. I can’t see any reason why i can’t use the image. I’ve also changed the video prompt and that still didn’t make any difference. I have tried with a different image and it worked but not the image i wish to turn into a video.  

An error occured when generating a video and it said 'try again later'. I refreshed the page but my already generated videos disappeared before I could download and my credits have still been used

I’m able to generate images (becuase i have credits) but out of no where it stopped downloading. I tried restarting the browser, restarting the browser, clearing my cache, logging out and logging back in, but nothing seems to work. Every time i click the download buttons on the generated image it just gets stuck on Downloading… and will never download. This started last week on April 23rd, 2026

Either the SORA 2 model or Adobe firefly is total garbage. It only produces AI slop.

i try to edit my images and firefly just says cant load a lot like like i type a black jacket lands on her it keep doing cant load it did not did this weeks and months ago and i cant do my projects when it does this with Gemini 3 Nano banana pro i cant get the edit images i need and parts in animes that i need. i moved to adobe firefly because it can do what i cant so can you please fix it.

I often am unable to download images and vidoes generated by Firefly, due to having to clear my cache. This time you all created a beautiful 4 sec video the first time. I was unable to locate it after having to restart. Where can I find it?

Expand image function is not working