Questions

After upscaling an image, there is no option to download the upscaled version. When I click the Download button, only the original image is downloaded instead of the upscaled image.Steps to Reproduce:Upload an image. Click Upscale. Wait for the upscaling process to complete. Click Download.Expected Result:The downloaded file should be the upscaled image.Actual Result:Only the original image is downloaded, and there is no option to download the upscaled version.Additional Information:The issue occurs after the upscaling process completes successfully.

I generated a video in firefly and then selected edit the video because the output was too dramatic. I asked it to only move the freight less than half of the distance it moved in the original video output. The output of the new video was exactly the same and I was still charged credits for ther video. How can i get my credits back for this 

I tried to generate 5 secs of video using Ray2 engine. It came up with an error and didn't produce any video, but still took my credits!

I have a weird issue with Firefly.  When I go to files, generation history, if I sort with newest on top, I only see the last two days of creations. If I sort oldest on top, I CAN get everything to display after a bit. I cannot, however, delete anything in any view of generations. I get a failure message, "failed to delete the asset". Tried three computers, both Edge and Chrome, Windows 11. I can see more in newest on top at https://www.adobe.com/files/firefly when I go in through Creative Cloud. app reports 51.9GB used storage. can’t delete either single assets or a selection. 8:47

Generé solamente una vez la imagen y se crearon como 7 de las mismas, eso me quitó créditos en mi cuenta

It doesn’t let you delete the prompts (photos including). Even if you deleted from the files menu.

i have tried to generate video but the tool failed to do , but it consuming all the credits , so i dint get the video i wanted and got my credits consume , 

I’ve been experimenting with Adobe Firefly for generating AI visuals and overlays, which is super impressive. But I’m also looking into lightweight or offline workflows for users with slower PCs or limited storage.Has anyone tried combining Firefly-generated assets with simpler editing tools? I’ve been testing a few older video editors, and I noticed some creators still use apps like CapCut in earlier builds to avoid performance issues. I found this page on capcut install old versions, which offers legacy versions for PC.My question is—does anyone know if Firefly exports (especially background-removed or layered content) work smoothly with these kinds of stripped-down editors? Or are there compatibility concerns I should look out for when moving between Adobe tools and older desktop apps?Thanks in advance!

When using the Firefly AI assistant, selecting text while typing in Chinese causes the incomplete sentence to be submitted automatically.macOS 15.5 / Mac Studio M1 ultra / Google Chrome / Zhuyin input method[This post was moved to Adobe Firefly by a moderator]

What I do is: Select a part of image in photoshop and copy it, then go to firefly and paste it in there. The image would be added pretty much instantly.Since yesterday, there is a delay of about 10 seconds. Clearing cookies and refreshing didn’t help. It happens both in chrome and firefox browsers.There is also a delay for downloading. It used to be instant once you click the button, but now it starts after 5-10 seconds.

Firefly board data is lost. There's no version history or sync indicators. A couple of hours of work disappears after closing the window. All these AI features are pointless if I can't rely on the product.

I am unable to generate the video , please guide 

It took me more than 30 minutes to get a bad results of a translation & lip sync.Here the video specs : 111 mo / 2mn Translation from French to English only.Normaly it should take 4mn.Moreover, the system kept the original french voice/talk in background which means the voice isolation did not work well.

What is it? I can’t create any image

duplicates features. i..e had two Sydney Opera houses in one generation and two Sydney harbour bridges. Blew up an aircraft on a carrier, but nothing in description to cause that. No option to reject a generation or get credit for bad renders. duplicates major features. Two opera houses, two harbour bridges etc

I have a Firefly account with an increase in credits but they aren’t showing on my account?[PII removed by Mod]

I created some videos about 2 weeks ago. But now i need to make a slight amendment to the prompt, so i tried opening it up in my Generation History. The thumbnail is there in Generation History, but it just hangs when i click on it.  This is very frustrating when you guys keep making up pay more and more just to get more and more bugs.

I have made a payment of 797.68 Rs for a subscription to Adobe Firefly; however, my subscription has not been activated. I kindly request your assistance in activating my subscription at your earliest convenience. Thank you.[PII removed by Mod]

我今天刚付了钱，想先试用一个月，可是不工作，说我的积分不够 

When I try to edit a genetated image there is no firefly 3 or 4 model available so I cannot edit images.