Questions

Adobe tools are built for professional brand work, but Firefly won’t generate outputs that include known brands. This limits its commercial usefulness. Beyond conceptual or non-branded content, what practical use cases is Firefly intended for?

Списано кошти 28.02, але кредити не додались! кількість залишилась незмінна, і продовжує намагатись списати кошти знову кожен день, я не розумію чому? і чому не нараховані кредити?

I described an Ig=mage that I wanted  to generate . The image was great and I wanted to add two scuba divers that were the same scale as the other figures in the image as if they were actually y part of it. I tried three times with out success  This was my last instruction and I attach the image. “add two scuba divers one with a lamp and the other with the a camera they should both be swimming around the deck of the wreck and be of a similar size of the other human figure around the deck make sure there is a small stream of bubbles coming for the breathing regulators  of each diver. make them seem part of the image not just stuck on as an after thought. The divers are still too big half the size should be good. The scuba divers look good but are still much too big in relation to the other figures and should be more involved with the ship wreck.”  https://firefly.adobe.com/generate/image?trackingid=BJ4T364Q&ff_channel=adobe_apps&ff_source=Creative+Cloud+Desktop&ff_campaign=C

firefly does not allow me to input a 160 word prompt

Firefly text to speech, the scroll right arrow at the bottom right of the screen is blocking my ability to download. 

Bir sorun oluştu bildirimi alıktan sonra fire fily üretim yapmadığı halde kremi harcıyor. Kredilerimin geri verilmesini talep ediyorum!! Hemnormal paket kullanıyorum aylık 4k kredim var ve ayrıca 2k daha satın aldım. Firefly hata oluştu diyor. Görseli oluştumuyor ve kremi harcıyor.  Ben bunun için para ödemiyorum.

What rights do you have with an Adobe Firefly subscription? I wonder if I have permission to create sound effects in Adobe Firefly AI sound effect generator, such as thunder or birdsong, and use it in my music that I create myself in Cubase and later publish the music on Spotify?

When I say "make it with glasses," there's too much light reflection on the glasses; when I say "remove the light," more light hits it.

3 image prompts provided. My video prompt is:  Use the attached reference images to maintain identical facial features, hairstyle, body proportions, hand structure, uniform details, rope scale, and skin tone. Maintain exact identity consistency across all shots.Create an 8-second cinematic training clip in 1080p, 16:9 format.Scene: Outdoor wooded campsite in natural daylight with soft sun filtering through trees. Weathered wooden picnic table in foreground.Opening shot (seconds 0–3):Medium framing of the same Scout from the reference images. Smooth cinematic push-in. She stands confidently in her authentic Scouts BSA tan short-sleeve uniform with green shoulder loops, red-white-blue neckerchief secured with bronze woggle, and green merit badge sash over her right shoulder. Olive green uniform pants visible.She looks directly at camera and says calmly and confidently:“I’m going to show you how to tie a square knot.”Natural voice delivery. Slight breeze moving leaves in background.Transi

I tried to generate a video and it seems to be working on it. A long time later, it still seems to be working on it, so I cancel the job. It still took my credit.How long am I suppose to wait before canceling the job?How can I claim the credit back?

Hello,I’m writing to formally raise an issue with Adobe Firefly.Firefly is repeatedly consuming my credits, then returning a “Something went wrong” error with no image generated. The credits are still deducted despite the process failing. This has happened multiple times now.To be blunt, this feels borderline unacceptable. I’m effectively being charged for outputs that don’t exist, with no warning, rollback, or recovery mechanism in place. From a user perspective, that’s not a minor bug — it’s a billing and trust issue.I’m unhappy with this experience and would like the credits that were consumed during these failed generations to be reimbursed as soon as possible. I’d also appreciate clarity on whether this is a known issue and what’s being done to prevent it from continuing.Please contact me ASAP to resolve this. I rely on Firefly as part of my workflow, and this behaviour makes it difficult to justify continued use.Thanks,Franco██████████ [Moderator note: PII redacted]

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I've been trying to find a definitive answer to this but I can’t so I’m hoping someone here might know.When creating content through Adobe Firefly using Veo 3, I have the option for 1080p. My question is if this is native 1080p or upscaled 720p?Thanks,-Richard

Welcome to a new Cross-Product Creative Challenge! Thanks to everyone who participated in the temporal mash-up. This time, we're messing with history again, this time with a civic or propaganda poster from an impossible timeline. The Challenge:Design a civic poster—propaganda, safety warnings, or recruitment ads—for a world that runs by different rules. Maybe it's a world where air is a subscription service, or where silence is the local currency. Maybe it's“Join the Venus Terraforming Corps – 1939” “Steam Rail to the Moon – Great Western Aether Lines” “Vote for the AI Party – 1968”Go crazy. Start in Firefly or Boards or Express or Photoshop, but use at least two different tools to get to your final product. Guidelines:A prompt is not enough. Layer your assets and refine your composition. Treat Firefly as a collaborator, not a shortcut. Use prompts to generate characters. Try out partner models. Think like a director. What’s the story here? Who are the characters? What's happening in t

I paid for the basic feautures on my account but it still telling me I need to upgrade or something, can you help me fix that real quick

Hello, i use Firefly adobe.I need to keep the main image upfront while I have other images  which fill in the background one by one.I have pics alreadyAI told me to choose main image as subjectwhere is the subject?ThanksAlex 

I click on Generate Speech and it takes me to a page that has the firefly logo in the upper left part of the screen, and my profile icon on the upper right and then just a bunch of white.  Nothing else on the screen

my generations that i just made say they cannot be opened. I would like the credits refunded. 

This is my first time using Firefly or any of the “credits” we get for our subscription.How long does it usually take for you to receive your final results from a batch project, and where can you check the status of it?I used the auto-crop function in firefly to take 75 photos (it’s misc tech and comic stuff against a black backdrop that I have photos of to sell on Ebay).When i submitted it said it would let me know when it’s finished. I’m still waiting, and can’t any status on any of the pages. I thought maybe the job didn’t go through but I checked my credits usage and it’s showing over almost half of my credits are used, and this is my first time ever using them so it has to be from this job.Could someone help me figure out where job status is, or tell me if it usually takes this long? With this time frame I would have been better off setting up an action in photoshop and doing it that way if I had known it wasn’t going to be quick.

kredi çekmesine rağmen yüklediğim fotoğrafı videoya dönüştürmüyor

Just return credits on failed generations. Pretty simple.

Hello everyone. I see myself as someone who is new to the site. I haven't been here for a long time, but I pay every month. I would like to have 1000 more credits, but right now I see 0. Can I get it back or do I have to pay again? All my work has been lost.Thank you[PII removed by Community Manager - HT]

I decided to give Firefly another try today after pausing it for six months due to repeated frustrating experiences in the past.I entered a completely standard prompt for a music logo. Nothing controversial, nothing unusual. The kind of prompt that produces solid results in virtually any other image generation tool.Firefly responded with a monkey graphic and the message “Prompt declined.”At this point, I am honestly done. The constant prompt rejections are frustrating enough. The tone of the decline screen feels dismissive rather than helpful. And the fact that this is a paid service makes it even harder to justify.Adobe, this is simply not acceptable. Users need transparency, consistency, and professional feedback when a prompt is declined. Right now, it feels unreliable and, frankly, embarrassing for a product at this price point.I wanted to like Firefly. But experiences like this make me feel upset in the stomach just when I hear the word Adobe. Last time I am using Firefly. What a

Trying out firefly, it almost never creates what the prompt is and especially bad when prompting video.Why then do our “credits” get charged even though the product received is nothing like what we asked and almost all of the time is broken.Any other time if we make a purchase the receive the wrong product that is broken there is a refund and or exchange since companies are legally obligated to do so with defective products. So, Adobe. How do I get my refund?

 I currently have 4000 credits in my account but I'm unable to use them, Can you help me with it, Also the generation speed is too much slow