Questions

Necesito que me devuelvan todos los creditos de generaciones que dan error. "Ha habido un problema Inténtalo de nuevo más tarde." No se genera nada y me cobran. NO LO ACEPTO.

I started a Firefly Standard account on Dec 4th 2025, then to increase the amount of Gen credits I added a Pro account on Dec 22nd.When I check my remaining credits (which is a pain in itself because it always says “unable to load selection” and I have to go to my avatar etc repeatedly going in circles until I finally get the balance of my credits) anyway I've got two accounts but only see one reset date which is the 10th of each month -one of them did reset yesterday the 10th of Feb and it now says the next one is the 19th, presumably the Pro account. I read the date should be on the date you started the account, so anyone tell me why mine isn't and also is there anyway to see info separately for each Firefly account ?Thanks in advance fellow pixel peepers.

Bonjour,Je dispose d’un compte entreprise avec toutes les application et avec Firefly dans mon abonnement : Le problème est que je n’arrive pas, lors d’une création de vidéo avec une image de référence, à insérer mon image de référence car ce message apparaît :Charger une autre image Cette image inclut des Content Credentials qui empêchent son utilisation avec des fonctionnalités d’IA générative  A savoir : les images insérées sont les miennes, je possède les droits: J’ai même essayé avec une image paint créée pour tout tenter:Avez-vous des solutions ?Merci

Uploaded a still photo of a lady crouched on the ground.  Directed Firefly to generate an 8 second video of her picking flowers.  Firefly responded “We can’t display the generated video.  

I simply wanted to try out Firefly and it rejected my first two images and then it says it generated one video from a photo but could not display it so I tried it again and it told me that I had already used all my credits. I show as having 25 credits, but I have no saved video or any visual output to judge your app upon and now I’m being told I have to wait days for credits to be available again. Doubtful I’ll spend money on something that doesn’t work when you allow me to try it .

Tengo créditos en firefly pero desde ayer no me deja generar videos. Cada vez que intento me sale esto: Pero voy desde ayer y nada. De un momento a otro.

About a month ago, I was using Firefly with no issues. I took a short trip, and now that I’m back, I’m shocked to find that the platform has undergone some really disappointing changes.I can no longer enhance the image quality by spending an extra credit — a feature I regularly relied on.The tool no longer respects the composition or style images. Previously, I could upload a photo of a cat for composition and pair it with an impressionist painting for style, and the result would be that cat rendered in an impressionistic style. Now, it either generates a generic impressionist landscape or a distorted, unrecognizable cat. It feels like the quality has regressed.There are now different versions available — Firefly 3, Firefly 4, etc. When I use Firefly 3, the image quality is noticeably poor. The lines are blurry, as if the model is unsure how to render the image. Firefly 4, on the other hand, doesn’t seem to respect the composition image at all.Finally, I’m aware there’s now a premium o

Not sure how to reproduce -- for some reason I can see and click the Download button, both on the upper right corner of the image when on the Generate tab, as well as in the upper right of the Edit tab -- neither download button actually seems to DO anything. After a weird amount of time, and perhaps a click away / back to the Generate tab, a “Downloading...” tool tip/popup thing seems to appear, but it’s not actually downloading anything, as far as I can see in the browser itself. Makes it difficult to use Firefly for much tho, which is a disappointment. Please fix asap! :)Thanks!

ben ilk gün ücretsiz olarak 3 video oluşturdum hoşuma gitti ve abonelik satın aldım ama aldıktan sonra videolara ses eklememeye başladı şuan video oluşuyor ama ses dosyasını eklemiyor ve videolar sessiz oluyor bazı şuanda 900 kredi kullandı ama videoda ses hala yok benim bir işime yaramıyor benim mağduriyetimin giderilmesini istiyorum

a geração de imagem falha com mensagem de erro, mas os créditos estão sendo consumidos mesmo quando a geração de imagem não é entregue.

When using FireFly and generating images, I notice when it fails the credits are not being credited back to my account. I have never really checked, but I just checked and after to failures in a row, the credits were taken out of my account, but not credited back. So I have no idea how many times this might have happened in the past, because I never checked and assumed my credits were being refunded. Please advise.

I purchased an Adobe Firefly subscription, but it's giving me an error and I can't perform any unrecognized operations.

I attempted to generate an image using Gemini 3 (with Nano Banana Pro) in Adobe Firefly. The aspect ratio was set to Landscape (4:3) and the resolution was set to 2K.After clicking Generate, the system displayed the error message:“Something went wrong. Please try again later.”The image was not generated successfully. However, 40 credits were deducted from my account despite the failed generation.This issue occurred immediately after submission, and I have attached a screenshot for reference.Please investigate this issue and restore the deducted credits if applicable.

So bad, so slowly!

Welcome to the community support forum! Your post has been merged into this main thread.   If you want to create an image go to https://firefly.adobe.com and enter your prompt there to generate. Do not prompt here in the Adobe Community forum.   If you are new to Firefly, please see the Firefly Resources tab for helpful information to get you started: https://firefly.adobe.com/resources   Here are some tips for using prompts with Adobe Firefly: Writing effective prompts and How to create stunning visuals with Adobe Firefly Image Model 4: Tips, Tricks & Visual Examples.   If you have a question or issue regarding Firefly feel free to post a new thread for assistance!   [Posts containing prompts posted in the Adobe Community are moved to this posting.]  

Les images générées par Firefly 5 (aperçu) ne correspondent pas du tout au prompt depuis 3 jours,  je l’utilise depuis plusieurs mois, mais la génération d’images ne correspond plus du tout aux images que j’obtenais ultérieurement (exemple: je demande une génération d’une femme et l’image ressort comme celle d’une petite fille!!!!)

Hello,I am writing to report an issue with my recent purchase. Although the payment has been taken from my account, I am unable to use the services. The Issue: My account shows 0 AI credits, even though my plan should include 4,000 credits. Billing: The transaction is not showing up in my billing history on the Adobe portal, despite the charge being made to my bank/card. Could you please check my account status and ensure the credits are correctly applied? I can provide proof of payment if necessary.Thank you for your assistance.

Previously when you clicked on a video in a Firefly Board, at the top there would be an option to upscale, at least that’s what the behavior was a couple of days ago. That option is no longer there, can anyone please advise where I might find it now?  

ninguno de sus modelos de video generativo funciona, no importa que imagen o prompt se les de. se pierden dias de trabajo sin poder usar su herramienta y no tiene forma de reportarlo directamente. 

No puedo cargar imágenes de referencia desde mi PC o internet. Excepto en modelos Premium.Me sugirieron que borrase la cache de internet, pero esto sólo funcionó una vez

Out of nowhere, my entire history and Firefly boards are gone. I've logged out and back in 3 times, i've opened an incognito window, and nothing is getting me access to what i've already created. My account is █████████ Please helpI logged into my work account today after restarting.  I have access but I my existing multiple Firefly boards are gone.  Instead I get a message at the bottom of the page with a blue character that says CANT LOAD.  This has been going on all day.   I’ve logged in and out multiple times.  Whats going on?  Gabriel [Redacted PII and edited title for clarity. -moderator]

When I click on buy credits, nothing happens and I just get a blank white screen…I've tried changing browsers, using incognito mode, and even trying it on mobile. Nothing works. 

Good morning, I'm writing here because I haven't found anything else about Adobe Firefly support. Yesterday I renewed my Firefly payment, and even today, February 7, 2026, the program still tells me I don't have any generating credits. Thank you.

Hi, I was just looking at my credit usage and noticed that that my credits are set to reset on Feb 12th. I just purchased on Feb 3. I’ve hardly used anything yet. If it resets to the full amount on the 12th until march 3rd that’s OK but I don’t understand. Afraid it will just reset with nothing available for the next month. barb

Hello Adobe Firefly team,I am evaluating Adobe Firefly API for commercial use in a production SaaS workflow (image generation and post-processing).I would like to confirm the following points at a high level:1) For images generated via the Firefly API, does Adobe’s copyright indemnification apply when the output is used commercially, assuming compliance with the Firefly terms?2) Firefly-generated images include C2PA Content Credentials.If the original Firefly output is preserved unchanged, and a derived image is created separately for publishing (e.g., resized or with a visible disclosure watermark), does this affect indemnification for the original asset?3) Is there any official guidance on how C2PA metadata should be preserved or handled in commercial workflows using the Firefly API?This question is intended to understand the expected and supported usage patterns.If detailed legal confirmation requires a support ticket, please let me know the correct channel.Thank you.