Questions

The instruction for the audio worked correctly, and the video created the mouth movement for the second half of the audio, after a pause indicated by a comma, but the mouth did not move for the first part of the audio. I tried four times, adding a specific instruction that the mouth must move to follow all the audio, but with no success.

El problema es que te cobran muchos créditos para  funcionar así… Google Veo come menos créditos y da resultados más realistas...

Trying to edit image. Have enough credits. Progress bar continues to pulse but no results. Fifteen minutes now

How do I use my new custom model that I created? When I go to generate a new image there is no mention of custom models in the pull down menu 

Lanet olası firefly sürekli hata verip duruyor, baktım artık bir sorun oluşmasından !

Hi, Firefly is not working for me — I only see a blank grey screen.I already have an active Pro subscription, but it seems like my account doesn’t have proper access to Firefly.I also recently changed my plan, so maybe something is stuck on your side.Could you please check and fix my access?

page isn’t loading

Hello Adobe support, I need help.

 Frequent error: “Can't access You can contact your admin to request access.”

Hi, I have an active Adobe Creative Cloud subscription, but I’m unable to use the audio generation feature in Adobe Firefly. It says that I don’t have access and need to contact an administrator.Is there something additional I need to enable, or is this feature not included in my plan?

Cannot able to use the credits . 

after using 3 out of my 5 credits the generator told me i was out. this issue is too common for a platform that is as big as adobe. i wish to have my credits refunded as soon as possible or for some resolution to be made. it is not fair nor right and you should be reported for fraudulent claims.

When I’m trying to generate an image (particularly when I’m editing one I already generated), Firefly gets hung up. It runs for a while and then fails - no image. This is happening pretty regularly.I’m on a macbook pro. I used Safari and Firefox with the same problem on both. I emptied the cache, reloaded the page, signed in and out. Nothing worked. I had to wait a while and it eventually corrected itself.

Hello, I’m currently subscribed to Adobe Creative Cloud, but when I try to use audio generation in Adobe Firefly, I receive a message saying “You don’t have access to Firefly. Please contact your administrator to request access.”Could you please let me know why this is happening and how I can enable access?

when i go to photoshop cannot find the document. should be able to just click open and it take me there

I’m giving a simple prompt along with reference image. It’s erroring out.

All day Firefly is not generating images. I’ve tried all LLM’s and nothing is working

Hi! I'm trying to create images with Firefly for sale on Adobe Stock, but they're getting rejected for poor quality. They're actually 72 dpi images, but I see other sellers selling high-quality AI-generated images. How can I create high-quality images (300 dpi) with Firefly so they'll be accepted for sale on Adobe Stock? Thanks so much for your help!      

Adobe promised me to give unlimited access for generating Ai image and video if i buy Adobe Firefly Pro Plus membership / subscription , but only in three days i am asked to pay again for i have paid already and my services has been stopped Detail for plan : Mar 22, 2026InvoiceAD04714246277CINAdobe Firefly Pro Plus₹1,673.84

I am trying to generate an image of a Florida manatee and classical conditioning. No matter how I word it, or what I type in (including specifying that I want it in English!), it is only generating in foreign languages and I cannot figure out how to fix this issue. It is wasting all of my free generations first of all, and second of all, I am in need of an image for a project, and Google did not have any, so I was relying on Adobe to help. If this issue cannot be amended, I will not only not purchase an upgraded version, I will delete what I do have as well. 

bonjour , la fonction  "augmentation de la résolution" ne fonctionne pas , elle a mouliné toute la nuit et ce matin  ( donc environ 20 heures ) et suite à l'annulation,  pres de 512 credits ont été effacés . . attente de 20 heures pour l’augmentation de la resolution avant annulation de la génération  

Previously generated high-resolution images in my Firefly history have been permanently downgraded and download at low resolution. I am requesting restoration or credit compensation.

I was promised via my subscription status 7000 credits over 72 hours ago, and i’m still waiting?

I have unlimited access, 4000 units to use but it keeps trying to get me to pay, and it will not generate my image

Not really a bug, but I dont know what else to put it under. Firefly ignores most of my prompt and gives me simple low quality images that dont even make sense. I describe what I want with great detail and its frustrating that it ignores what I want and gives me random stuff. I heard great things about Firefly but so far it has beyond disappointing.