Not working

I have to say most of these responses are not very useful and following up on a issue is excruciating, time consuming and almost always useless. I dont think this is the place to go for solutions especially when it is staffed by volunteers but thank you kindly all the same. I guess I will pay the bill while adobe gets better if they ever do. I don’t want posts from volunteers. Sorry to be an a hole.

After spending two hours getting the cant load monkey I asked Claude if my problem was unique to me and this was its answer-see below. Maybe you are selling too many unlimited subscriptions or Firefly just isn’t that good. I am 1 hour away from calling sales and asking for a full refund of my $200. Please note that this might be why Adobe stock is down 33% this year while the rest of tech is going up like crazy. In fact Adobe stock has been going into the toilet for a few years now. You guys might be the next Yahoo. Too bad. See below for the blurb from Claude on why I keep getting failed generations. Note it is just video and not images regardless of my prompts. It’s not me it’s Adobe.

From Claude and I have read this on message boards as well “This is a widely reported, ongoing Adobe Community issue, not something specific to your account. It's recurring enough that there are multiple open bug threads about the exact "Can't load / We can't display the generated video" message and general "Something went wrong" failures on Firefly video generation, some going back months and still unresolved.

Common threads from the reports:

• It happens across multiple models, not just one (so it's not unique to Veo)
• Some users found it worse with reference/frame images than pure text-to-video
• Credits are sometimes still deducted even when generation fails (a known complaint)
• Adobe staff have replied on some threads but there's no confirmed fix — it seems to be an intermittent server-side/generation issue rather than something wrong with your prompt

Given what you were doing right when it happened — feeding in a PNG that may have had leftover alpha transparency — that's a plausible trigger, but the volume of unrelated reports suggests Firefly's video pipeline is just flaky right now in general, especially with image references.

Practical steps if it keeps happening:

• Flatten any transparent PNGs to solid backgrounds before uploading
• Try regenerating with a fresh browser tab/session
• Try a different model if one is consistently failing
• If credits get charged on failures, that's worth flagging to Adobe support directly, as several users are asking for refunds”

Sources:

• Video Generation Fails with "Something Went Wrong" – Adobe Community
• Error: Can't load / We can't display the generated video – Adobe Community
• Firefly Video Generation Completely Broken – Adobe Community
• Firefly video recurring error thread – Adobe Community
• Can't generate videos in Firefly video editor – Adobe Help

  

Hi agile_Heroab21!

Thanks for writing in. In addition to Nate’s suggestions, try uploading a reference image of a T-shirt to help Firefly generate more accurate results. Also, your current prompt seems to describe water into a glass and zoomed in scene, so you may want to revise it to clearly describe the T-shirt video you want to create.

Kartika

Hey ​@agile_Heroab21 
Attempting to understand what it is that you are attempting to prompt:
What exactly is that you want? The prompt is a bit confusing.

There seems like 2 different actions, which is going to cause confusion. 
Prompt for 1 action: Press Generate
Multiple actions often result in confusing the AI Model.

Resources & Suggestions on How to Prompt
Generate images from text descriptions
Writing Effective Prompts
Adobe Firefly Resources

If you are making Tshirts, I would use vector images.

Cheers

Nate