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Participating Frequently
September 25, 2026
Question

Not working

  • September 25, 2026
  • 9 replies
  • 81 views

I am making a t shirt from this. Why so often ? It is making me dislike dogs.

 

    9 replies

    Participating Frequently
    September 25, 2026

    I have to say most of these responses are not very useful and following up on a issue is excruciating, time consuming and almost always useless. I dont think this is the place to go for solutions especially when it is staffed by volunteers but thank you kindly all the same. I guess I will pay the bill while adobe gets better if they ever do. I don’t want posts from volunteers. Sorry to be an a hole.

    Participating Frequently
    September 25, 2026

    After spending two hours getting the cant load monkey I asked Claude if my problem was unique to me and this was its answer-see below. Maybe you are selling too many unlimited subscriptions or Firefly just isn’t that good. I am 1 hour away from calling sales and asking for a full refund of my $200. Please note that this might be why Adobe stock is down 33% this year while the rest of tech is going up like crazy. In fact Adobe stock has been going into the toilet for a few years now. You guys might be the next Yahoo. Too bad. See below for the blurb from Claude on why I keep getting failed generations. Note it is just video and not images regardless of my prompts. It’s not me it’s Adobe.

    From Claude and I have read this on message boards as well “This is a widely reported, ongoing Adobe Community issue, not something specific to your account. It's recurring enough that there are multiple open bug threads about the exact "Can't load / We can't display the generated video" message and general "Something went wrong" failures on Firefly video generation, some going back months and still unresolved.

    Common threads from the reports:

    • It happens across multiple models, not just one (so it's not unique to Veo)
    • Some users found it worse with reference/frame images than pure text-to-video
    • Credits are sometimes still deducted even when generation fails (a known complaint)
    • Adobe staff have replied on some threads but there's no confirmed fix — it seems to be an intermittent server-side/generation issue rather than something wrong with your prompt

    Given what you were doing right when it happened — feeding in a PNG that may have had leftover alpha transparency — that's a plausible trigger, but the volume of unrelated reports suggests Firefly's video pipeline is just flaky right now in general, especially with image references.

    Practical steps if it keeps happening:

    • Flatten any transparent PNGs to solid backgrounds before uploading
    • Try regenerating with a fresh browser tab/session
    • Try a different model if one is consistently failing
    • If credits get charged on failures, that's worth flagging to Adobe support directly, as several users are asking for refunds”

    Sources:

    N8.
    Community Expert
    September 25, 2026

    ​@agile_Heroab21 
    Thank you for sharing the prompt and the image this helps considerably.

    Prompt Suggestion
    Soft blue-white light flickers, the brightness shifting subtly as if reflecting changing images on a TV screen he's watching. He stays completely still, blinking periodically, his head stays fix. Fixed stable camera, camera is fixed on transparent background. 

    Nate
     

    Kartika Rawat
    Community Manager
    Community Manager
    September 25, 2026

    Hi agile_Heroab21!

    Thanks for writing in. In addition to Nate’s suggestions, try uploading a reference image of a T-shirt to help Firefly generate more accurate results. Also, your current prompt seems to describe water into a glass and zoomed in scene, so you may want to revise it to clearly describe the T-shirt video you want to create.

     

    Kartika

    Participating Frequently
    September 25, 2026

    Honestly it happens with reference photos etc. I have been doing this for a while I know some stuff maybe not all. I think it might be Adobe system limitations. Happens less on runway.  Btw of all the models runway is the absolute worst. I guess we are still in the early stages of this and we are going through growing pains. Lots to learn. 

    caroline_edits
    Community Manager
    Community Manager
    September 25, 2026

    Sorry you haven't received a satisfactory image. Maybe if you add a reference of the starting image with the cup of water, and a reference of the universal images you're showing, you can refer to them more specifically to get it to generate properly.


    If you've already tried different browsers and models, and it's not working, we can escalate your issues to the engineering team. We'd also like to help you edit your prompt so you can use it today instead of waiting for a fix.


    Caroline

    N8.
    Community Expert
    September 25, 2026

    Hey ​@agile_Heroab21 
    Attempting to understand what it is that you are attempting to prompt:
    What exactly is that you want? The prompt is a bit confusing.

    There seems like 2 different actions, which is going to cause confusion. 
    Prompt for 1 action: Press Generate
    Multiple actions often result in confusing the AI Model.

    Resources & Suggestions on How to Prompt
    Generate images from text descriptions
    Writing Effective Prompts
    Adobe Firefly Resources

    If you are making Tshirts, I would use vector images.

    Cheers

    Nate

     

    Participating Frequently
    September 25, 2026

    Seriously my friend this continual bailing out has nothing to with the prompt. You can type gibberish and still get an image. This is something which I think is a result of overloaded or servers or something like it. Many many attempts to create videos fail this way and then if you wait a few minutes they work. Again this has nothing to do with the prompt Do you work for adobe or are just a user like me ? I don’t think Firefly is ready for prime time yet but soon I am sure. I guess satire doesn’t always play on the ineternet. I should have bben more clear that I was expressing frustration with the amount of times that firefly bails out and fails and one has to wait a while to redo and get results. What do you mean by multiple actions?

     

    N8.
    Community Expert
    September 25, 2026

    ​@agile_Heroab21 
    I am a user and I am a “volunteer” Ie the Purple Star.

    When I read your prompt there are 2 separate actions.
    1 zoom in on the glass on the table

    2nd zoom in on the glass and the bubbles.

    Quite honestly I am not exactly sure what the desired outcome is intended to give/ output. The prompt for me is a bit confusing. 

    If you provide the prompt in our chat, we can work on it together.
    Nate