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maxv33128658
Participant
February 12, 2025
해결됨

P: Firefly Video access issues with organisations on Enterprise or Teams plans

  • February 12, 2025
  • 90 답변들
  • 56286 조회

I'm trying to use firefly video generator, but it's not allowing me. Saying the following (see screenshot)

 

(translated from Dutch):

 

''You have no access to this funtion
You can contact your provider to ask for permission.''

Is this a bug, or is the feature legitimately locked for me for some reason?
Thanks in advance for the help.

    최고의 답변: droopydog500

    Hi @173fuel,

     

    Firefly video is currently not available on any educational enterprise plan. Adobe has not announced when or if that will change in the future. 

     

    My best,

        droopy

    90 답변

    이전 답글 보기
    U
    umamaheshr96308759
    Participant
    March 4, 2025

    Even though I have received an approval mail from Adobe to use the video creation in Adobe Firfly, when I started using this, I have received a message saying "" You don't have access to this feature, you can contact your admin" 
    I don't have any admin for my subscription. How to solve this?

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    March 4, 2025

    Hello @umamaheshr96308759,

    Thank you for your message. 

     

    It appears Adobe sent email to everyone on the waiting list about the public beta for Firefly video, including to enterprise users. However, not all enterprise plans have Firefly video included in their plan. Firefly video is not available on EDU enterprise plans. If your enterprise is not an educational institution, your local Adobe administrator can contact their Adobe account rep about adding Firefly video to your organisation's enterprise plan.

    Thanks,
        droopy

    Adobe Community Expert (not an Adobe employee)
    지
    지민홍21804870
    Participant
    March 4, 2025

    파이어플라이 비디오에 생성하려고 하면 엑세스 권한이 없다고 뜹니다.

    어떤 오류가 있는걸까요?

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    March 4, 2025

    Hello @지민홍21804870,

    Thank you for your message. 

    Based on the error message, it appears you are on an enterprise plan. Not all Enterprise plans have access to Firefly Video. If Firefly video is not on your enterprise plan, your local Adobe administrator can contact their Adobe account representative to enquire about adding it to your plan.

    Thanks,
        droopy

    Adobe Community Expert (not an Adobe employee)
    N
    norashaeri
    Participant
    March 4, 2025

    Whenever I try to generate a video, it tells me "Your complimentary generations have ended. You can contact your admin to buy a Firefly plan for continued access". I followed the rules where it tells me how to contact my admin but every time I go to my account to find the Contact Administrator dialog box, it's not there and when I click on view apps and services, it tells me that I have unlimited access and generative uses. How can I make my Firefly stop giving me that disclaimer and let me use it since I have access to it in my subscription?

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    March 4, 2025

    Hello @norashaeri,

    Thank you for your message. 

    Not all enterprise plans have Firefly video capability. If you are getting that error, it is likely it is not part of your enterprise's plan. I am not sure how you looked for who your local Adobe administrator is. Adobe's guide on that is here: How do I contact my Adobe administrator? If that does not work, contact your IT department. Your local Adobe admin can contact their Adobe account representative about adding Firefly video to your organisation's plan (if available—it is currently not available on EDU plans).


    Thanks,
        droopy

    Adobe Community Expert (not an Adobe employee)
    P
    Phil___
    Participant
    March 3, 2025

     Firefly tells me always: "You do not have access to this function. You can contact your administrator to request access."
    My colleague, who is responsible for our Adobe licenses here in our company, can't do anything either.

    Can anybody help?

    Best,

    Philippe

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    March 3, 2025

    Hi @Phil___,

     

    Are you on an EDU enterprise plan? If so, Firefly video is not available on those plans at this time. If you are on another enterprise plan, and video does not seem to be available, it might not be available on your current plan. Your Adobe administrator can contact their Adobe account rep about adding Firefly video to your plan.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    S
    Solomon_3800
    Participant
    February 26, 2025

    I have run into an issue whenever using the newer features on firefly. I have plenty of generative credits left but after my first generation with whichever new tool, I get a notification that asks me to request more credits from my administrator. In the last month I used the new AI Translation tool once and then when it failed on the second attempt I checked how many credits I'd used. In this case I saw that I have 997/1000 credits left. 

    Pressumably, either the credits aren't displaying correctly or there is a bug preventing me from accessing new tools. What is happening here?

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    February 26, 2025

    Hello @Solomon_3800,

    Thank you for your message. I am sorry you are having this problem. 

    Are you on an educational enterprise plan?  If so, video is not currently available on EDU plans.  If not, your local Adobe administrator can consult with their Adobe account rep on what plan is needed for Firefly video.

    Thanks,
        droopy

    Adobe Community Expert (not an Adobe employee)
      S
      Solomon_3800
      Participant
      February 26, 2025

      No, I am part of a business plan. I think its called Adobe for teams.

      H
      huynh_manh9488
      Participant
      February 26, 2025

      Hi everyone,

      I'm encountering a frustrating issue with the Generative Video tool in Firefly and hoping someone can help. I have over 800 credits in my account, which should be more than enough. However, whenever I try to generate a video, I get an "Out of Credits" error message.

      The strange thing is, I can still generate images using the Generative Image tool without any problems. My credit balance is correctly displayed, and it clearly shows I have plenty of credits.

      I've already tried the usual troubleshooting steps:

      Logging out and back into my Adobe account.
      Checking my internet connection (it's stable).
      Trying different prompts (the issue occurs with all prompts).
      Has anyone else experienced this? Is there a known bug or a setting I'm missing? Any help would be greatly appreciated!

      My System:

      Operating System: Win 11
      Browser: Google chrome

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      February 26, 2025

      Hello @huynh_manh9488,

      Thank you for your message. I am sorry you are having this problem. 

       

      This is a plan issue, not a technical issue. Based on this error message, it appears you are on an enterprise plan:

      You don't have enough credits for this generative action. Contact your reseller/account manager to buy the Firefly Premium plan for continuous access or wait for your monthly reset if your organization already has the Firefly Premium plan, you can go to the Admin Console and assign the license to yourself.

       

      Does your enterprise have Firefly Premium as part of your plan?  Your organisation's Adobe administrator should know, or if that person does not know, they can contact their Adobe account representative.


      Thanks,
          droopy

      Adobe Community Expert (not an Adobe employee)
        M
        Maya38937663g80q
        Participant
        February 26, 2025

        You don't have access to this feature

        You can contact your admin to request access.

        what to do?

        M
        Maya38937663g80q
        Participant
        February 26, 2025

        who is my admin?

        A
        anselm_3685
        Participating Frequently
        February 25, 2025

        Hi

         

        I was happy using the adobe firefly video generator and seeing my first results but unfortunately it was just one time because now I have no longer access to the video generator.
        How can this problem be fixed?


        With creative regards,
        Anselm

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        February 25, 2025

        Hello @anselm_3685,

        Thank you for your message. I am sorry you are having this problem. 

        Are you part of an educational plan from Adobe?

        Thanks,
            droopy

        Adobe Community Expert (not an Adobe employee)
        A
        anselm_3685
        Participating Frequently
        February 25, 2025

        Hi
        I was lucky to generate one video but unfortunately it no longer works (see attachment).

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        February 25, 2025

        Hello @anselm_3685,

        I have merged your message into this thread which addresses the issue you raise.

        Please see my pinned message above which explains this.

        Please let us know if you have further questions.

        My best,
            droopy

        Adobe Community Expert (not an Adobe employee)
        J
        jaro_2584
        Participant
        February 25, 2025

        I have a university license for Adobe Express for students with the email address

        However, I am unable to use my credits for video generation in Firefly. Why do the credits work only for image generation and not for videos at all?

        I have 181/250 generation credits, but they only work for image generation. The same 181/250 credits are displayed on the video side as well, but they cannot be used there.

        When trying to generate videos, Firefly gives the following message:

        You do not have access to this feature.
        You can request access from your administrator.

        However, I have received an email stating:
        "Your administrator at the University  has granted you access to Adobe Express for students."

        J
        jaro_2584
        Participant
        February 25, 2025

        I have a university license for Adobe Express for students with the email address

        However, I am unable to use my credits for video generation in Firefly. Why do the credits work only for image generation and not for videos at all?

        I have 181/250 generation credits, but they only work for image generation. The same 181/250 credits are displayed on the video side as well, but they cannot be used there.

        When trying to generate videos, Firefly gives the following message:

        You do not have access to this feature.
        You can request access from your administrator.

        However, I have received an email stating:
        "Your administrator at the University of Turku has granted you access to Adobe Express for students."

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