Questions

Hello, We have created several virtual sessions for our learners to enroll in. Several learners enrolled ~5 hours ago and have yet to get a calendar invite from the system. Does anyone know why this would happen? Is there some sort of lag that we should be aware of? Last week when I self enrolled in a session, the invite came through about 20 minutes later.  Any help is appreciated...

In the learner experience when you search for a keyword you can select the "See All Results" and the system performs a search that brings back all results related to that keyword. But on the Admin side there is no such functionality. I am wondering if there is a wildcard that I can enter with my search that will pull all results similar to my keyword. Example: I have 10 courses with similar names Course 1, Course 2, Course 3, etc. I would like to perform a search such as "Course*" and have the search result display all 10 courses. Where * is the wildcard.Is there any way to do this in the Admin role?Thanks.

Hi All,We have certain courses(grouped as a program) which are mandatory for anyone joining our organization.  We wish to set a dynamic deadline of 30 days post registration as the course completion deadline.Is there a way to achieve this?  The only option I've found is to set a deadline date, not number of days.CheersAshutosh

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I have never seen a more complicated process in my entire life. I want to move a single certification and its records from a Captivate Prime Domain to another. I have 6 spread sheets and an unlimited number of errors.THERE MUST BE A BETTER WAY!

Hello everyone!Got a non-urgent question here that maybe someone can help me with.When I export a report to Excel from dashboard, I notice that all of our time fields (like completion dates) are defaulted to UTC TimeZone. Now, I personally am located in Central Time (CST/CDT) or UTC-5:00 currently. So, all our dates and times are 5 hours in the future (or so it appears) due to the times being in UTC.On our Prime settings, the timezone for the LMS is set to (UTC - 06:00) US/Central and my Adobe Profile is also set to the same. This is our Company's main timezone.Is there a way to change the reports being exported into Excel to show times in our timezone? Or, is it always defaulting to UTC and we have to convert manually on the exported data?Thanks again for any help here!

I am looking for a technical reference guide that shows files and attributes within a file in Adobe Prime so that I can define migration details from another LMS to Prime.  Does anyone know where I can find this and if so, help with directing????THANKS!

HI all,I am able to share dashboards it seems. The functionality works, and the recipient I am adding to the Dashboard gets a notification in the LMS.  However, the link they get from the notification takes them to a 'permission denied' page.  In my case, I am sharing a Dashboard about External Users, to an Internal User account.  I am unsure of the issue especially since the LMS allows me to share with that person.Any advice here?Thanks,N

Hello -I would like our learners to be able to revisit a course after they have completed the course and passed the test. I design courses in Captivate and upload them directly to Captivate Prime. What settings do I do in both Captivate and Captivate Prime to make that possible?Thank you -Kris

Hi there! I have a course with 9 modules and each module has a quiz at the end. The quiz allows the learner two attempts to pass the quiz. One of my learners failed the quiz at the end of Module 8 and it will not allow him to try a second attempt. How do you reset the module within the course without reseting the course? Thanks!Joe

Are there any plans by Adobe to get the interface languages into more options? If so, by when?  I see the current list. I am asking because I need the interface language to be in Arabic.Thanks

I am trying to create a fillable form that I can upload to Captivate Prime. I use Captivate 2019. It is possible but has some serious flaws.Is there any instructional design software that may do a better job?Issues with Captivate:Each text entry box requires it's own submit button (can be fixed with a huge amount of advanced action programming)Captivate is looking for a correct answer to score where I just want it to score if the text entry box is filled inIf anyone has a better option let me know. Thanks.

If I want to easily see the total of a learner's enrollment, is running a report the only way to go? Sometimes I just want to quickly pull up someone's enrollment in the UI. I really do not need to configure and download a Learner Transcript. Thanks in advance.

Looking for a better solution than the one I've come up with so far. We use fillable forms a lot for things like documenting goals and mentorship interactions, which then need to be communicated to the trainers and occasionally managers. There has got to be a better way than relying on the Form Submission for all of this, right? With form submission, user responses don't pull in an excel report of their learner transcript, you would always have to go back to the original file upload. It would be a tremendous amount of work to switch all the forms into a captivate, but is that really my only other option to report on the data within Prime. I've looked into easygenerator (https://www.easygenerator.com/homepage-new/​) which does output a Scorm 1.2 package but doesn't give me question and response data within Captivate Prime.. Only pass/fail. Any insight, suggestions, clever workarounds are appreciated.

Hi to all...I have installed a trial version of Prime, have also watched several video tutorials and find out they are a bit too advanced for me...My question is:Is there a PDF manual for beginners? I am after a basic step by step tutorial...Thanks

Hello!We have created a learning program with 3 courses, each having 3 modules. As a learner completes, it moves from module to module within a course no problem.However, we noticed that the Continue button on the Learning Program screen actually doesn't continue where the learner left off, but restarts the learner on course 1.Any reason for this? The progress on the individual content modules is saved as the learner can click on the module they were on and it returns to the slide they left off at. But, the continue button above doesn't.The average employee of ours will take the training in pieces while on the clock. They will intuitively click on continue thinking it will start where they left off.Any help will be appreciated.

I'm not able to upload a CSV file containing a list of "first/lastname", "email address", "title", "Manager email" and I wanted to know if even though my manager accounts have already been created, whether they would need to be added to the CSV file regardless of their existence. I get the following error proceeded by a request to select what the Manager's Id field contains, which is blank: tValues in the Manager's ID (parent) column could not be processed.

any one know how to unlock an account used for training?  World Scout Jamboree - Safe From Harm specifically?

I am wondering if Adobe hosts user group meetings for CP admins? If so, where can I sign up? If not, is there interest in starting one from the community?Another LMS vendor I used to work with hosted these types of meetings and I found networking with other Admins in like businesses very beneficial when troubleshooting, problem solving, and finding work arounds in the system. We would also combine our forces together to ask for development items and enhancements.

Hello,I uploaded a course to Prime.I see it when logged in as Author and Admin.But, when I login as Learner, the course is not there.I've had learners in my company try to take the course and they don't see it either.Any ideas why this would happen?Thanks,Thomas H.Master Electronics

I have created a short course and when I view the ToC in Captivate Prime, two of the eleven content items show a question mark next to them.What does this mean and how can I remove them?

Hello!I'm curious if there is a way for learners to upload documents and complete the course once the documents have been submitted? I'd like to have a course that requires uploads then will allow the user to complete the course and move forward to the next course but only once they have uploaded documents. On the flip side, I don't want the course/module to be marked complete or move on to the next course if there is NOT a uploaded file.Thanks!

Hello,We are trying to build some extension to underlying Adobe lms by building a in house we app. We have done the application setup and got the application id and secret key. Now in the course of integration with Captivate Prime api's we need to do an oAuth authorization. There is a browser based URL provided in the documentation that embeds a redirection url -  GET https://captivateprime.adobe.com/oauth/o/authorize?client_id=<Enter your clientId>&redirect_uri=<Enter a url to redirect to>&state=<Any String data>&scope=<one or more comma separated scopes>&response_type=CODE. This typically works on a browser but not with a program - rightly so as oAuth would require re-direction. Also the oAuth code generated is pretty short-lived. So our problem is how do we, through a program, do a oAuth authorization without redirection? Or if there is no alternative to redirection - how do we increase the time span of oAuth token so our api's work synch

Hi All,I have created a classroom session for a course provided by an external vendor. I'd like the course to be visible in the catalogue to allow learners to enrol to it, and based on the interest to schedule a session.Can anyone provide advice on what would be the correct setup? can I use the default instance for the first scheduled session or do I need to create a separate instance for that?Thanks Roni