Questions

So I'm working with a responsive project in Captivate 9, and when I preview my project in the browser, it displays what appears to be a default playbar.However, when I publish to Prime, the default CP9 playbar is gone, and it is replaced by a different playbar.Is there anyway to disable the Prime playbar, and use the CP9 preview playbar?If not, will the CP9 playbar show up if I use a different LMS?Thanks in advanceEDIT: When I view the course as a learner on my mobile device, it does not appear the way I designed the mobile portrait in CP9. It shows a punched in version of the desktop design. Not only that but the Prime playbar disappears as soon as the screen is touched. Any ideas?EDIT2: I've published my project as a SWF zip file, but when I upload it to Prime, it says the content is not supported. Any ideas?

Hello to the Prime Tech Development team:I would like to understand...what is the CORRECT workflow/process for the following:What do I need to do in order to assign a due date to a course?How are due dates associated with alerts/notifications?I have badges and skills (very rudimentary) how do I enable both so they are tied to course completion?Are due dates, alerts/notifications, badges and skills able to be connected to DRAFT courses only?....at what step of course creation does this supposed to happen?Thanks,Thomas H.Master Electronics

I have tested things for a few months now in ACP.There are some modules that are no longer relevant.Is there a way to clean up the module library?Clean up could be something like...Group certain modules together for easier & faster identificationDeleting modules that are no longer neededDeactivating modules some how to, at least, remove them from my view.Sorting modules by typeSorting modules by date created...bottom line is that there are a lot of things in the module library that I have to wade through and I don't need to see everything, all the time when I am at that location.Thanks,Thomas H.Master Electronics

Hello,I want to create course assessment and link the course score to the learner attendance and scoring. how I suppose to do that? kindly advise.Regards,Ibrahim

I want to set up 3 customers as external users in Captivate Prime, However, I want to restrict what each customer can see in the course catalogue. For example, I don't want the customers to see or have access to any of our internal catalogue. Also I want to tailor specific courses to each of the 3 individual customers. Can you tell me if this is possible in Prime and if so is there any documentation or Tutorials on how to do this.ThanksSean

This is my fourth attempt at getting a qualified answer to essentially the same questions:I represent a non-profit organization conducting an e-health project with a target user group in the age range of 60-75 years. How does one create a user account without forcing the user to create or a new Adobe ID?  -  Please  list the steps? SSO is not an option.Please indicate precisely:How does one create an account for a user who has been deleted from the system? -  step by step please... don't refer to the documentation because it is insufficient.Is it really true that if you delete a user, that user can never again be registered with the same e-mail? How does the feature listed below (from the Login Methods menu) work? What is the difference between Adobe ID and Captivate ID login? How is it implemented and does it (as you would assume, based on its name and location under Login Methods) allow you NOT to force your users to create Adobe IDs?

I am unable to connect Presenter to Prime when attempting topublish from Presenter. The prime drop down is blank. Note: Captivate connectsfine on my PC.

HiCould somebody with technical background let me know if this is possible?I assume it would be, as it should be as simple as adding a webpage as content in the LMS, and from this page making javascript REST calls.I would like to make a call to third party APIs (e.g. google speech to text) from Captivate prime using JavaScript and REST and return the result as student data.Obviously I don't need the exact coding to achieve this, only to know if it is broadly possibly.Thanks for any advice

There doesn't seem to be any way to add formatting tot eh course description field in Captivate Prime. Can anyone offer some tips or suggestions? Nothing fancy just looking for paragraph breaks and maybe bulleted lists.Thanks in advance!Best,Ash

Hi,I managed to get the CSV upload feature working by tweaking the example csv file from the adobe. Now I think I've cracked it I'm trying to delete the test users so I can start afresh, but it's not letting me delete 'managers'. Please advise:

I have updated a URL in an activity within a course that is part of a certification. The course content, other than this URL, was not changed. When accessed directly, the course activity module points to the updated URL. However, the changed URL is not being propagated up from the revised course to the certification.If I delete the certification and build a new one to make this change available at the certification level, then I lose all existing certification data for users who have already completed the certification and won't be due to re-certify for another 20+ months.Seems to me that this is a bug in the system. Anyone feel differently about this or know how I can force the certification to update to use the latest version of the course?

I'm using a simple JavaScript to capture button clicks for processing.  This script works fine when uploaded to SCORM Cloud but fails silently on Prime.  Any ideas?window.cpAPIEventEmitter.addEventListener("CPAPI_INTERACTIVEITEMSUBMIT",function ( e ){ var clickedButton= e.Data.itemname; window.cpAPIInterface.setVariableValue("clickItem",clickedButton);});I place this script in the actions of the master slide, then add a a few Smart Objects as buttons and a text caption to display the variable.  ON SCORM Cloud the text caption changes to the identifier of the clicked object.  In Prime it does nothing.I dont see how to attach a sample file here but I can link one on request.

How can I change Captive Prime into a Swedish version?

How do I delete a module in the ACP module list?Thanks, Rick

I have a quiz between two video modules. Is there a way to automatically advance to the next module once the learner completes the quiz? The two videos were uploaded as modules in Prime. The quiz was developed in Articulate Storyline (sorry, Adobe!) and published as a SCORM 1.2 zip file, which I then uploaded as a module. Nothing happened once the learner completed the quiz. OK, that made sense to me, so I added an EXIT button in Storyline, but that doesn't work either. It goes to a white screen within the fluidic player and I get a message to close the window, which isn't very useful. As far as I can tell, there's nothing I can add within the quiz module that will allow it to advance to the next module in the course. The learner can only use the forward button in the player. That's not too bad, but it would be nice if we could auto advance the same way that the videos do.Is this possible? And, next question, does this work the same within Captivate 9?Thanks!

How do I unregister users? I do not want to delete them. There used to be an option in the Actions drop down after selecting the user. Thanks

We would like to create dedicated sections/portals within prime so that our clients can access their content. We cannot work out how to do it. Also, is it possible to customise our clients sections with their logo or colours etc?Nothing that we have seen on the tutorials seems to help and the support we are receiving is slow to put it mildly. Any advice would be greatly welcomed.Cheers.

Can anyonesuggest the best process for migrating Modules which have been completely developed in Moodle to Adobe Captivte Prime?Modules re repeated, and bckcopies are uploaded and fine tuned in Moodle. Can these backup copies be used to set up a Adobe Captivate Prime Module? What are the risks and the issues anticipated? Prof. Angelo

How do we turn on Integration Admin for a specific user?Two of us in our training department are authors and admins already, but after the July 2016 release, only my coworker has the Integration Admin option.

Hello,We have an enterprise Lynda.com account, and I'm wondering if we would be able to connect to those courses either via a link or embedded video. More importantly, will Captivate Prime track each user's progress on these videos? If you could point me to any documentation about this, it would be greatly appreciated! Thank you,Lucy

Have any of you had problems with the cc not working in Prime? We have uploaded files from Camtasia as well as Captivate that include the closed captioning and they are not available in Prime.

I have been trying for days now to upload a new captivate quiz for one of my modules and have continue to get the following message:"Module Overall Certificate Core Feedback failed to be uploaded. Reason: . An Internal Error has occurred. Please try again."Has anyone run into this issue before and have any suggestions on what might be going on. The errors in Prime are usually not very descriptive and the issue something solvable once you know what it actually is.I have tried recreating the course multiple times using the exact same preferences/template we have used many times before without issue. I have also tried updating existing modules and creating new ones. Every time the same error result.Any feedback or suggestions would be greatly appreciate.Best,Ash

Hello ACP tech team.I have 3rd party content in SCORM format. But, there are potentially thousands of individual files.Does Prime have a batch upload feature for situations like this?Regards,Thomas H.Master Electronics

Why can't we remove a learner from a certification assignment?  A learner was incorrectly assigned to a certification program in our instance of Prime. We are unable to remove the assignment. When we try to do so, we see an error message and then our browser (IE11) locks up. The status of the learner's assignment shows that they have not started the certification program so I think it should be practical to remove the certification assignment. I’ve recorded my attempt to do so, which includes the error message. How can we remove this incorrectly assigned certification? Should we be able to do so?

hi, we have to choose a LMS and LCMS solution and we want to have some feed backs of the adobe solution. thanks