Questions

I have Adobe Media Encoder installed on my system via Adobe Technical Communication Suite. My service desk has asked that I update it (due to a vulnerability being detected). I have tried updating through the TCS (Tech Comm Suite) installer, but it just re-installed the original version (22.6 Build 65), whereas apparently the product is now on a December 2024 release (v 25.1).Attempting to update through the application interface results in a "Updates have been disabled for this machine. Please contact your administrator." error - but all the other updates for TCS that I use (Captivate and RoboHelp) actively detect updates for the application (that the service desk installs for me, as I don't have admin on my work laptop). I do not know why I'd get the "updates disabled error" where everything else seems to allow updates (and nor does the service desk). I do NOT have a Creative Cloud subscription so can't update through that. Any guidance appreciated. Thank you

- Preset Used: Match Source - Medium bitrate- Video: Based on source, Software Encoding- Audio: AAC, 192 kbps, 48 kHz, Stereo- Bitrate: VBR, 1 pass, Target 3.00 Mbps, Max 6.00 Mbps- Encoding Time: 00:00:0001/15/2025 04:41:28 PM : Encoding FailedCould not read from the source. Please check if it has moved or been deleted. I've been having this issue for a few months. Everytime I try to render something from After Effects to AME it ALWAYS fails. Actually it doens't even start, it fails before starting to render anything. It happens with every single project, both in mp4 and quicktime (the two formats I usually use) and in general in every single situation. I'm basically not able to use AME ever. I always have to export through After Effects and it's extremely annoying since I am forced to stop working whenever I need to export. I was able to fix this issue in the past by changing "Mercury Playback Engine Software Only" but now it started not working again and I haven't cha

As in the previous published ME version this fall, HDR export with native Canon Log3 in Rec2020 is still not working. It looks as if a LUT is missing, but the project in PP is w/o LUT as native import. This was working before until ME version 25.0.

Hola! Necesito ayuda con el color de un video.Ayer empece a exportar un video de Premiere Pro a media encoder. La primera vez que lo ocupe, un leí que habia que desabiltar la casilla de "Importar secuencias de forma nativa" lo hice y al exportar el proyecto, el color era el especifo hecho en premiere pro.  El video esta en 4k y lo exporte en H265 Hoy al intentar exportarlo de nuevo, no me copia el color adecuado. lo he intentado exportar en h264, h265, HD, UHD, es decir todas las combinaciones posibles y el problema persiste.les dejo un screenshoot de el primer color exportado con y sin secuencia de forma nativa. 

An adobe emplyee instrructed me to post this issue here because he believes its a Media Encoder issue:I keep getting this error message (amecommand Initilization error 1), when I try to render a video in Photoshop & Photoshop Beta, both the newest versions. I uninstalled and reinstalled Photoshop, Bridge & Media Encoder, but still doing the same thing. I restarted laptop (macbook pro), restarted the apps, uninistalled the apps then did a laptop restart before reinstalling, and still.. no luck.   I tried to open Bridge to render through there, but Bridge keeps force quittiing before it even fully loads the app, so that's of no use. Older versions of Photoshop and Bridge did not work either and produced the same out come (photoshop still gives error message when renderinig video and Bridge force quits when app is is loading up)SOS

Did Adobe end WebM Support for Media Encoder 2025.1? It worked for previous versions. When I try to import the preset, I get a message "Preset could not be imported. No exporter found for this project. Mac OS 14.6CC 2025

Hi guys,My media encoder fails to render lately. It doesn't matter to which codec I export, nor which project, nor which software I use (AE / Premiere Pro)I constantly get the message attached under here. I already deleted the cache files form all software, reinstalled media encoder, etc. etc... but nothing works. The weird thing is that the fail-message isn't right. It keeps referring to an old project. While I'm exporting to Prores it keeps talking about H.264Any ideas?Specs from my workstation:Media Encoder CC2019 v13.0.2MacPro mid 2013 6 core, os 10.14.4 Thanks a lot!Fail message:------------------------------------------------------------ - Encoding Time: 00:00:3004/02/2019 12:05:10 PM : Encoding Failed------------------------------------------------------------Export ErrorError compiling movie.Render ErrorRender returned error.Writing with exporter: QuickTimeWriting to file: /var/folders/dn/qgg854594d5_77w0b86b66040000gn/T/Untitled Project_AME/Comp 1.movAround timecode: 00:00:00:

Hi, im using a mac and just got the Media Encoder today. My mac is kinda slow and rendering took over 6 hours. i didnt put any output file destinations and i can't find it anywhere! Where could it be?

In the Preset Browser, vertical scrolling works correctly (two-finger slide down to scroll up and vice versa), but bizarrely, horizontal scrolling is reversed (two finger slide left to scroll left and right to scroll right). Not difficult to figure out and use, but sort of embarrassing for the UI guys.

Hey guys! I'm trying to render a .mp4 of a 18944 x 40 LED video. Media encoder is automatically changing the dimensions to 16384x34 when rendering.I've tried just about everything.Within Media Encoder's export settings, clicking 'match sequence' doesn't work.The video exportrs fine as a .mov, but that is not the spec the client needs. I've tried bringing the mov into AE and rendering that as a .mp4 and no luck there either. Any suggestions!???

Ich habe ein .AVI Video einer alten Kompaktkamera und möchte es in ein .mp4 Video umwandeln. Jedoch wird das Video danach dunkler mit höherem Kontrast und knalligeren Farben angezeigt. Ich habe bereits den Farbraum auf rec.601 angepasst, aber es ändert sich nichts. Im Quicktimeplayer wird das Video jedoch richtig angezeigt (Im Foto der Vergleich).

Is this possible? -AME watches a folder (that is a SD card)-When new files appear, it combines (stitches) all of the videos it finds-It encodes the videos using a profile (which adds a watermark image and saves it as a HEVC 5mbps file)-It deletes the original files from SD card

Hi there,We are recording a few webinars with Webex and the compression is really good. The webex video file is recorded with the following specs - 1920 x 1080, 25fps, Data rate 69 kbps, Audio - 31 kbps, mono, Audio sample rate 32.000 kHz. A 20 min file is about 20 MB. It is tought to beat.  I want to edit the videos and remove some parts with AME but the output file is really big...I use the H.264 presets and tried to put the specs as low as possible. For instance, I use the following specs - 1024 x 576, 25 fps, Bitrate enncodig - VBR, 1 pass, Target butrate (the lowest) [Mbps - 0.19]. File is tripple the size.Is there to retain the same compression so I dont end up when I remove 5% of the footage and republish with tripple the size file?Thanks in advanceBobby   

When batch encoding images into video files, the default duration is five seconds. Is there a way to change the default duration duration of still images, like you can in Premiere?

Hi! Media Encoder gets stuck on the splash screen with a "Loading DeckLinkTransmitter.bundle" message. Anyone else had this issue/have a fix? Thanks!

When I go to open Encoder it tells me"Sorry, Media Encoder has encountered an error and needs to close.You will not be able to use Media Encoder at this time. Please contact Customer Support and use the reference code 205 for more information on how to resolve this issue." Then I quit the media encoder, I've uninstalled, reinstalled, even updated since having this issue, I've even downgraded it and still it never works. I disabled my AVG Internet Security and all. I am not sure what to do...

Since updating, when I send an h.264 from Premiere to Media encoder it EXPLODES the colours. See reference pics. No idea why and I can't find anything that fixes it. Tried colour spaces, interpretation, all the normal stuff. it's just broken! Help??

Hola, gracias de antemano.Hace tiempo, con Adobe Premiere CS6 y Media Encoder CS6 podía exportar archivos con formato Quicktime y codec Avid Meridien Compressed con canal Alfa (Profundidad 32 bits).Ahora en la nueva version de Premiere y Encoder CC no encuentro esta misma configuración de exportación.¿Alguien sabe cómo conseguir estos mismos parametros o si hay que instalar algun plugin?

I'm so tired of this. During the last two posts I sent, I said that I can't export through media encoder because it kept failing. I don't know what is going on when it suddenly worked one time in October. Everytime I try to start rendering, it keeps failing a millisecond after. Also, I know very little about media encoder and that I can't access export settings for some reason. PLEASE TELL ME WHAT I NEED TO DO!!!!!! Apps Used:Adobe Animate 2022Adobe Media Encoder 2022

Hi,Yesterday I updated AE and Media Encoder to the latest versions and after that I'm not able to get the AE file to the queue in Media Encoder. I press;Export - Add to Adobe Media Encoder Queue: But the file doesn't show up in the queue window in Media Encoder.I've tried to reinstall earlier versions but then the quality of the movie gets really really bad!I use a MacBook Pro 15 and I have Adobe Creative CloudBest regardsJohnny

Hi, with the new 2018 upgrade, I came upon to the issue of EFS not estimating the file size properly.Speaking of a simple 30 second long H.264 mp4 format, rendered at 3mbit/s (1080p) - it normally wouldn't be bigger than 10MB. Via Media Encoder estimated file size shows up accurate but output after rendering is usually 5-10 times bigger than that with the same bitrate. So that 30 second video now renders at 30-40MB. Currently I have to use a 3rd party compression tool like handbrake after each render. This is a new issue and was not happening in CC 2017. Anyone had this issue with their renders? This is making processes longer and ineffective at the moment.Thanks in advance for any reply!E

Once I've exported my timeline to media Encoder, the output appears to have an unwanted LUT (high colour saturation and contrast). Is there a workaround for this; settings to be changed? Thanks

Why is AME having trouble opening a project I have sent to it from PP?I have plenty of drive space and my cards are big cards.I have exported projects this size in the past without issue.I have cleared all relevant caches, etc but it just cant get past 2/3rds of the export.Each time it has also added a number on the end of the project. I thought once I cleared the caches it would start again on the count but not so.Is there another cache folder I'm not seeing?Appreciate any assistance.

I have a 70 min film. It exports in full but the exported video freezes about half way. Timer keeps ticking for the full length of film but the image and sound stops. Have tried breaking into shorter exports and the issue is still happening at different points in the film. 

I have an essential graphic template in my project. When I export directly from Premiere Pro, it is fine. When I export via Media Encoder, one of the elements is missing. Please see photo. I have cleared the Media Cache Database in ME.PP 25 b61ME 25 b54 I've had this same problem using the plugin for Insta360 - where I can export 360 clips correctly directly from PP but not via ME. Any suggestions appreciated.