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Participant
March 8, 2021
質問

Can't publish any more links/ Remove links permanently in XD

  • March 8, 2021
  • 返信数 1.
  • 2793 ビュー

Hi there 

 

I've been using Xd on a starter plan and I am using the link publishing function quite often for different versions of a document. Now I just got the notice, that the "maximum number of published links is reached" and I am not able to publish links anymore. Since I would like to continue on the starter plan, I was wondering whether it is possible to delete previously shared links, since I dont need them anymore. 

Anyhow, I deleted some documents "permanently", but I still can't share links. 

I have already tried this: https://helpx.adobe.com/at/creative-cloud/help/remove-shared-links.html#:~:text=Rufen%20Sie%20die%20Creative%20Cloud,entfernen%2C%20um%20ihn%20zu%20deaktivieren however, there is not the option in my account to click on "publish" and then delete link. 

 

Could you please let me know, whether this issue can be resolved? 

 

Many thanks in advance.

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返信数 1

Rishabh_Tiwari
Community Manager
Community Manager
March 18, 2021

Hi there,

 

We're so sorry for the delay in response. Could you please try deleting the links from this location https://assets.adobe.com/links and also from here https://assets.adobe.com/deleted and then try publishing the link and let us know if that works or if you need any further assistance.

 

Regards

Rishabh

Participant
March 22, 2021

Hi Rishabh, 

 

Thanks for reaching out!


I already deleted all the unneeded documents in the adobe cloud, however, it is still not possible to publish any further links.

 

I attached a screenshot from the issue. 

 

It would be great to receive further assistance with this issue. 

 

Thanks in advance,

Natalie Baur

Rishabh_Tiwari
Community Manager
Community Manager
March 22, 2021

Thanks for sharing the screenshot, Natalie. Could you please go to this location https://assets.adobe.com/links and https://assets.adobe.com/deleted and share a screenshot of both these locations.