After Effects Troubleshooting FAQ

Hello Rameez, this is Monso. I'm sorry I haven't answered your previous mails. We're living weird times in Spain and I had to addapt to the new situation. I've been very busy and couldn't find the time to sit down and find the words to tell you about this poblem we had when selecting layers in the After Effects App. I had that problem solved after that chat with you a few weeks ago. (I think it was you who I talked to). After many trials and going over several possible solutions  (deleting the cache files, reinstalling presets or plugins, even reinstalling software, etc... we finally found a simple solution that made it work properly. The solution was to create a NEW USER in the computer (I'm using imac) and reestart the program with that new user. Everything worked just fine after that. I have not had the same problem again. So, I guess it's some kind of incompatibility with other program run by the same user. At least, that's what happened with my mac software. I think I already sent you all the data about my operative system and working devices... I'm afraid I can't help you any further with this. Anyway, I'm thankful to your help because this change on the USER really worked for me. Hope this is of any help. Best regards. Monso