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Rameez_Khan
Rameez_Khan
Legend
February 3, 2020
Question

FAQ: Dynamic link between After Effects and Adobe Media Encoder doesn't work. Next steps?

  • February 3, 2020
  • 43 replies
  • 155088 views

UPDATE: 

If you render your After Effects projects via Media Encoder to create MP4 files, there is good news. 

After Effects Beta version 23.0x11 allows you to render H.264 (.MP4) directly from the After Effects Render Queue. The integration utilizes Media Encoder's backend encoding system without leaving After Effects. For more details, see: Exporting H.264 from the After Effects Render Queue

 

How to download After Effects Beta: 

 

However, if you are rendering your After Effects project via Media Encoder for other file formats, sometimes you might run into an issue where Media Encoder opens but the composition isn't added to the queue. Follow the troubleshooting steps given in this article to solve the problem: https://adobe.ly/2VenHZr

 

If the steps given in the article don't help you, we need to collect dynamic link logs from your computer and share them with the After Effects team. Please follow these steps on your computer and share the log files with any Adobe staffer in the community.

 

  1. In After Effects, choose Help > Enable Logging
  2. Restart After Effects and open your project that exhibits the problem
  3. Send your composition to Adobe Media Encoder
  4. After you have successfully replicated the problem, choose Help > Reveal Logging File in After Effects. A bunch of folders will open revealing different kinds of After Effects logs
  5. Look for the file named "LiveLink Log.txt"
  6. Upload the "LiveLink Log.txt" file to Adobe Creative Cloud and share the URL with us. Instructions here: https://helpx.adobe.com/in/creative-cloud/help/share.html. Feel free to use any other file-sharing service if you want.

 

NOTE: Sharing the logs with the After Effects team doesn't assure an immediate fix. In some cases, you may get an immediate resolution while in others, it will help the After Effects team to get to the root of the problem and drive product enhancements.

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    43 replies

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    E
    emam-dev
    Inspiring
    February 17, 2020

    Hi,

    We are trying to render After effects composition with some specific presets using Media Encoder by using BridgeTalk to pass the composition to AME. When calling the addDLToBatch function we are getting Bad digit in number error.

    We think its due to the dynamicLinkGUID we are passing to AME.

     

    function CreateBridgeTalkMessage() { 
var bt = new BridgeTalk(); 
bt.target = "ame"; 
var GUID=app.project.items[2].dynamicLinkGUID;
var myScript = "addToQueue = " + addToQueue.toSource() + "\r"; 
myScript += "addToQueue("+GUID+");"; 
bt.body = myScript; 

bt.onResult = function(resObj) {

}
bt.onError = function(msg) { 
alert("error");
}
bt.send(100); 
}

function addToQueue(guid) { 
var fe=app.getFrontend();
fe.addDLToBatch("test.aep","AVI","custom.epr",guid,"new.avi");
}

     

    Can you please give your suggestions on this problem.

     

    CirodiMedici1979
    CirodiMedici1979
    Participant
    February 13, 2020

    I followed your instructions and here is the log file:

    https://adobe.ly/2uL2hIJ

    Thanks for your help, surely hoping this can get fixed!

      Rameez_Khan
      Rameez_KhanAuthor
      Legend
      February 26, 2020

      Thanks for sharing the log file, CirodiMedici1979.

      I've attached your log to the bug that we're tracking internally.

       

       

      nicholasb18795930
      nicholasb18795930
      Participant
      October 28, 2020

      Hi! I'm figuring the same issue.
      I've generated the log file as you suggested: here

       

      Hope this can help to find a solution.

      kirkeric
      kirkeric
      Inspiring
      February 11, 2020

      I've also seen instances with this as well as AE where they won't start/load.  In many cases, a CTRL/AL/DEL, task manager and you will see an instance still runnning.  Close that down and it fires right up when you try again.

        Rameez_Khan
        Rameez_KhanAuthor
        Legend
        February 26, 2020

        Thanks for sharing, kirkeric

         

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