Can't open or download any versions of Animate after downgrading to computer's original OS.
- February 11, 2023
- 1 reply
- 623 views
Hi all, I've been searching everywhere and I can't find a solution to this. I recently downgraded my macOS to it's original version (Monterey from Ventura) when I purchased the computer late last year. When I first got the computer, I had 0 issues with all versions of Animate, and then it suddenly got extremely laggy and almost unbearable to use regularly when I updated to Ventura. I downgraded since no solutions for Ventura were available to me (and used time machine to get my files back, not sure if that's significant or not), but now Animate 2023 crashes on launch and any version below that (specifically 2022) has installation failures. I have no other issues with the updated versions of other apps so I don't know why cc specifically is having issues.
Regarding the most recent version, 2023, whenever I try to launch it, it says something along the lines of "verifying Adobe Animate 2023..." then immediately comes up with a crash report (as seen below). I tried hitting "reopen" but it comes up with the exact same report, uninstalling and reinstalling it multiple times, I tried downgrading to 2022 but it won't install (more on that later), I tried restarting my computer, I tried uninstalling and reinstalling the entire creative cloud and all of my apps, my firewall is off, and I tried to look into the adobe cleaner tool HOWEVER it also crashes immediately upon launch.





Unfortunately, I can't interpret code for the life of me, so I have no idea where an issue could possibly be. I am happy to find more specific lines of code upon request.
Attempting to download 2022 has yielded no results as well. I tried several times before I remembered there's a log for failed downloads, and it looks like this:

I tried searching the meaning of these codes, but I've only seem problems with 183 and 186 regarding Premiere pro, After Effects, or Photoshop, and "failed with exit code 5" has no results whatsoever.
I will note that I have an apple silicon-based computer and not intel, but it's always been like that and Animate worked perfectly fine. It's really frustrating because this happened yesterday (friday night) and Adobe doesn't have direct technical support over the weekend that I need to keep working on my projects.
Please somebody help me. I don't know what to do anymore but I don't want to upgrade my OS again until I know whether or not it's fixable on Monterey.
I also attached the 2022 error code screenshot below in case it's hard to read.
Thank you
