Questions

Hi,  I've been having an issue with Captivate. I can't save any of my work without it saying there is a fatal error and terminating Captivate.As a test, I have opened Captivate, created a new responsive presentation, left it completely blank and tried to save it to my desktop. I get an error message that says 'Unknown exception', I hit retry and a message comes up saying that a 'fatal error has occured and the application is being terminated'.I have tried uninstalling and reinstalling Captivate, but the same issue occurs. Please help as I have a really important deadline coming up next week and this issue is an absoloute nightmare!

Can anyone give any tips on how to download Cap 8 on another PC if you only have your license key?  I got this through my company but the Adobe support chat is unable to help me.  They dont seem to see that I have an account.   

Hello, I encountered a big issue in Captivate. When I open a project in Captivate, I cannot save it, I cannot open another file and I cannont published in a zip folder. I have a message with "Unknown exception".  Anyone to help me please ? 

I am creating a knowledge check of various step by step simulations.  When a user clicks incorrectly the first time I want a text caption to come up that says Try again.  When the user clicks incorrectly a second time, I want a second caption to come up that says Click here.I'm new to Captivate 7. I've done this type of thing in Storyline but can't figure it out here.  I'm also new to using variables and actions so if you know how to do this. PLEASE give me easy instructions to follow.Thank you so much.  Mischu

Hi,I work within a UK Police service - building presentations of evidence for use at trial. We currently build the presentations using InDesign before exporting as a html microsite using the In5 plugin (we used to export to interactive PDFs before Flash became unsupported). Another part of our role is to capture 360 imagery of crime scenes. We are looking at using Captivate's (360 slide template) to build virtual tours of crime scenes with hotspots and embedded media etc. I have two questions:1) Is it possible to export a captivate project for use in a 'standalone/local/offline' capacity.2) Is it possible to hyperlink from my In5-created html microsite presentation to the captivate product - again, keeping everything local and offline? Thanks Adobe Community  

I converted a PowerPoint training presentation I made to Captivate.I am trying to advance the slide ONLY after clicking the Next Slide button. The problem is that if the user clicks the slide background the slide starts it's default timing and advances after 3 seconds.How can I remove this? I only want to use the next button!Aside from setting the slide timing to 3000 seconds, I cannot seem to get it to work.

Hi I am currently having issues with Captivate 2019 crashing when I try to save a project. It had been working completly fine but now it wont let me save any work. The project I have been working on was inported from Power Point and I now cant import PP presentation into captivate, it says that the file may be damaged. I have previously been able to do this fine. Below is the message I from captivate when trying to save. Any suggestions would be greatly recieved!  

Hello, is there any way to publish a start picture insted of the white screen without a layer on it. I found the function in captivate, but the picture is published with a layer on it and the colours are different to the original picture

Hi, I am updating a course to HTML5. When I check the publish to HTML5, I notice that I get a black border around all types of clickable objects when I click on them (click boxes, shapes that are used as buttons, etc.), this in several types of internet browser (Google Chrome, Microsoft Edge).Is there any way to get rid of these black borders? This is an example of such a border:

I am furious over this and have no idea what to do about it.I had the same error as https://community.adobe.com/t5/captivate/unknown-exception-source-components-ziputils-cpinternalziputils-cpp716/m-p/10587055I followed the advice on here and restarted.  Captivate checked for updates and FAILED to install the update.  Now all I get is:I've never had Captivate 7.0.  And all I can think of is to completely reinstall.  I'm furious.I cannot see anything from Adobe that explains what is happening or why.This is simply not good enough.<rant over>Dave  

Hi,  I just made a mistake that is going to cost me a huge amount of time. I need to copy text from Powerpoint to Captivate. I have set up master slides in Captivate with caption boxes with all the correct text settings that I want. (Veranda, 18).The first bit of text I copied across from Powerpoint. A pop-up appeared in captivate and ask me about keeping the formatting, I misunderstood and selected the wrong option which kept the formatting from Word (Arial, 19) and not the formatting I set up in Captivate (Veranda, 18). To make matters worse, I selected the little checkbox that said "do not show again".Please help me, I need to find a way to change my pasting options so that when I paste into Captivate, the formatting from Captivate stays the same. I have a huge volume of stuff that I need to copy across...

Sorry for Google Translate. I am a beginner of Captivate. I am using Captivate 2019. I want to make a button that allows you to freely skip the overlay. Is it possible? If possible, how can I make it?

With the additional options available now in Cap2019 for using SVGs, I have a couple of questions.Background: We have a standard template that we use for all our training, and multiple themes to use (mainly for color changes) for the various major apps that we train. Questions:1. Now that we can edit colors of SVG images within Captivate, can those colors be tied to either a theme or a style to maintain consistency?2. It doesn't appear that the Copy/Paste Appearance options are available for SVGs - unless I'm missing something. Correct?3. Is it possible in the creation of the SVGs (using Inkscape or Illustrator) to "lock" layers or parts of an image so that the color of those specific layers/parts can not be edited within Captivate?Thanks!

I need to make sure that the student can continue from the slide where he left off last time, my class is being published in HTML on a common web server, I use a non-LMS system to manage the classes and grades. There would be some way for me to be able to get the value of the note and pass it via js and then when the student logs in I insert this value in the class and send the student directly to the slide on which he stopped.Obs. I use quiz in class.

HI, I have a little issue with the sound on my project. I recorded an audio file that is relevant for more than one slide. It was recorded directly in Captivate. In the first slide I encounter with the audio, it plays as it is supposed to be. But on the other slides, it doesn't play at all, except if I first visit my help slide (with a different audio) and return to the original slide. Any reason? Any way to fix this? Is it just that you can't play the same audio twice in a row?

I own Adobe Captivate, it is on my old MacBook. I needed to get a new MacBook, so I figured getting Captivate over wouldn't be an issue. I downloaded Creative Cloud, I can see that I have Captivate through my Adobe portal... should be nice and easy. Should be.... but it isn't. Here's my experience... I signed into Adobe, and downloaded CC. No Captivate to be found. Okayyyyyy. Maybe it's somewhere else. Oh look, a free trial. I'll download that and activate Captivate. Got the free trial downloaded... then Adobe wants me to Activate the app. Nice and easy, it just wants me to sign in. PERFECT, I'm already signed in with my Adobe Credentials, so bing-bang-boom now I have... wait, what the what? What activation code??? A serial number???  Maybe I minssed something. Check back in Adobe's online portal. Yup, I own the softwre. There it is. No serial number though. Restart Captivate.... nope, still telling me I'm on a trial. So I'm signed into CC, can see I own t

Hi, I am attempting to create a blank project using Adobe Captivate (2019 release) with 4K resolution 3840x2160. But when I try to adjust the custom size the software defaults it to 3200x2160.  Any idea as to why that is and how to fix it? Also, what custom size would you recommend so that the output is 4K? I have a monitor with 3840x2160 reolution and another one with 2496x1664. Thanks,Vera

I am using the League theme as a template for an elearning project. I replaced the theme images with my own using (Change image), but when I Preview the project in the browser (Safari) this is what some of the images look like.  MacBook ProMac OS BigSur 11.2.1Captivate 2019 11.5.5.678 Any help would be greatly appreciated!

Please help. I had a trial 30 day version. In it I created SCORM lessons. After 30 days, these lessons stopped working. If I purchase a Subscription for 12 months, these lessons will continue to run or only for the duration of the license payment. So only a year?Thanks

We have seven hundred trainings we created, each one being around 200-300 slides long. Recently, regulations governing our trainings have changed so that they now require the learner to be in each section and the training for a certain amount of time. To do this, I am guessing we need to add an action hiding the next button until the audio on each slide is done. Two questions:  Is there a different or better way to accomplish this that maybe I am not aware of? If not, since the audio is a separate file on each slide, is there some kind of mass action we can apply to each slide to tell the course not to advance until the audio is done?  Thanks, Arthur

Greetings.Using one Captivate 8  file to password protect access to another Captivate 8 file.The user logs in with their user name, which is assigned to a variable $$username$$.Can I somehow transfer this user name to another Captivate file which is opened by the first file?Hope the question is clear.Thanks so much.Daniel.

Dear allIf i use the Widget 'notice', the navigation of the site will be inactive until i open and close the widget. What can i do to avoiding this effect??Andy 

Hi could anyone tell me what this error means?A document has been created for review in a shared drive but when trying to open this error comes up.Thank you

Hi all, I hope someone can help with this - I've created a quick which has a quirky marking system so I've generated the mark in JavaScript as none of the built in ones do exactly what I need.  That bit is fine; I get the question marks in a variable called var_Quiz_Score which I can see or put on a slide with the usual $$var_Quiz_Score$$.My question is how can I push this into the quiz score?    I believe I need to update cpQuizInfoPointsscored but I cannot work out how to do this.  I've read the page https://elearning.adobe.com/2017/02/custom-quiz-scoring-in-adobe-captivate/ from but this doesn't seem to do the job I need.Any help gratefully received.CheersDave

Morning I am working on a project (been asked to do a webinar using Captivate), so I am developing screens with narration so this can be published and accessed as and when. The work I have done has been commented on as very like powerpoint rather than an interactive video. Any advice on how I can make this more engaging, signpost to and tutorials etc. Thanks, any help appreciated.