Questions

I am working to republish Captivate projects as responsive projects. These projects have quiz questions from a question pool. They still publish as SWF output with the published files. Do I need to recreate the pool or does anyone know why they do not convert and are not noted as unsupported when save/published as responsive? Any help you can provide would be really appreciated!

I cannot see my Adobe Fonts (TypeKit) listed in the available fonts. There should be a group "Adobe Fonts" but all I can see is Theme Fonts, Web Safe Fonts and System Fonts.My fonts are synchronised in the CC Desktop app and I can see them in CC apps.Is anyone else having this issue please?

is there any way I can open a file (saved using adobe cp 2019) in adobe captivate 9?? I have a licensed adobe captivate 9 and tried adobe captivate 2019. Now, my trial expired and need to finish the project so I used my adobe captivate 9 but cannot open the file. wtd?

Hi, I have a 27 second video on one of my slides and I've tried both the event video and the slide video. It (of course) plays fine when previewing from my machine, but once we load it into the LMS, it buffers and doesn't look good. We even tried the YouTube option, but I don't like how it brings up the logo and the other videos when it ends (it's also not as large as the original video size).  Any ideas for how I can get this to play smoothly without all the buffering?  Thanks, Kristen

Hi all, I really appreciate any help that you can proved with the issue I am having. When I  make drag and drop, and after I finish the three-step process and go back to the slide, two things happen. 1)  the Format button under Drag and Drop I properties is blank. 2) the properties window on the right will not close. I deleted my Captivate and installed it once again, and I still have the same issues. Any solution to this issue would be very welcome as I am currently unable to make a drag and interaction.

Hi all,Has anyone come across an issue of effects not working on text in Captivate 9?  Am "AlphaFromTo" works fine in the software but if I preview or output to a SCORM the text just appears rather than fading in.  Entrance effects such as EaseInRight work in the software, not in a preview but fine in the SCORM.Ive also tried "AlphaFromTo" on an object that contains text. again the text just appears but the filled object is affected by the effect.Is this an inability for captivate to adjust the alpha on text?  Many thanks in advance.

Hi....I am trying to use a variety of Effects but some of them do not want to work.  EaseIn works on some things but not other.  Basic fade in does not work either.  I am using 2019 - v# 11.5.4.613.  Is this a known bug?  Is there an update to fix this?  

Hi Community, I have a head-scratcher. I have variables in place to indicate the path a user takes (based on a button click on the second slide of the course) that I am using to branch later in the course using a conditional advanced action. Seems simple enough...if varLaunch_[pathname] is equal to 1 then Jump to Slide X. It is not working and I have no idea why. All the tabs of the AA are set up properly and I have verified that the variables are correct using the list of variables as a debugger. Any help is appreciated. It is driving me nuts.

Hello. Can I install Captivate (desktop) in two computers if i use it only on one of them at the same time?Thank you

When I publish my 360 slides project to the computer. I open my index.html file with Internet Explorer, Microsoft Edge and Chrome however I am unable to view the 360 images, it shows everything else in the project however the 360 images are black (see attached image). The only time the 360 images worked was on Microsoft Edge Legacy which I am unable to get hold of. Any help would be truly appreciated. 

I have change the setting in Project Preferences:Record:Settings/General Captions in French.

Can one slide hold more than one drag and drop interaction? I'm well aware of how there can be mutliple drag sources and multiple drop targets, but I'm specifically looking to see if there can be more than one unique type of D&D interaction on one slide.

...Hello Captivaters !... 😉This morning, as I wanted to work on calculations with decimal numbers, I checked what I have done with plain numbers... And what a surprise when I realized that there was some problems !!!...This occurs when I used the "Scrolling Text Widget".(I had to use it as I wanted my text with a right alignment)And it appears that this Widget doesn't play the same in different browsers.# Here is the first published project : http://soutien67.fr/math/activites/calcul/multiplication/Multiplication-en-colonnes-03/index.htmlWith Firefox, everything looks fine :But with Chrome (or Edge), an uggly border appears around the widget...# Here is a second published project : http://soutien67.fr/math/activites/calcul/multiplication/Multiplication-en-colonnes-05/index.htmlWith Firefox, once again, everything looks ok :But with Chrome or Edge, scrolling butons appear !... (which are not attended !...)(I manage to delete this scrolling buttons by increasing slightly the heig

I have a really simple project of an Interactive YouTube Video that comes with 7 overlays to emphasize the main points.  I have done this before without a problem, but now it appears the OK button on the first overlay (both a shape and interaction) causes the entire project to either stop or loop depending on the Project End Option chosen in Preferences.  I went through all the settings on my previous project and have them exactly the same. Anyone know what the problem could be?  There are no advanced actions.  The actions on the video slide are Continue on entering, same as the first project.  The button is set to Continue on the overlays. The overlay slide actions are set to Pause on enter and No Action on exit.   It looks like the setting for Project End Options is reading the first overlay button as the end. Thanks!

Captivate 2019 11.5.5.Is it possible to have a graded area (clickbox or transparent button) set to require a right click that can display failure window on failed attempts, be included in the quiz and assigned to display an object when incrrectly right clicked? ?I'm developing a training in SCORM 1.2 html5 and posting to an LMS.One slide has a click box set to require a right click. Right clicking in the area works as expected.However, right clicking out side of the click box only exposes the browser right click menu instead of  a preferred failure text box. The failure text box does appear as expected if the slide is incorrectly left clicked.I tried by covering the outside area with multiple click boxes assigned to show a window on right click, but this broke the slide and how the initial area works. I looked for a conditional advanced action, but could not find a logic for incorrectly right clicking.Any advice? Thanks.  

I have a slide with multiple video objects and multiple buttons.  Each button corresponds to a video object.  On load all video objects are hidden.  When a button is clicked, an advanced action hides all video objects (aside from the correspnding one) and shows the corresponding video object.  Since I do not have a player/skin for the video objects, when they are show, they automatically play. The issue I am having is that occasionally when the learner revisits the slide (or even the first time they visit the slide) not all video objects show and play. It is not consistent, sometimes the videos will all load, sometimes a few won't.  I don't believe it is a bandwidth or video bitrate issue.  I've tried putting the show action in the same decision block as well as a secondary decision block with no difference.  The show action is always following the hide actions.  Any thoughts? Anyone experience inconsistencies like this as well? 

Hi there, I’ve built a video object with multiple states in a responsive project, Captivate version 11.5.0. When I play the slide on a desktop, I can click custom buttons to change between video states and start different videos autoplaying. When I play the slide on a phone, the videos display as plain black or white screens and won’t play even using the video skin controls. Does anyone know why there would be a difference between the videos displaying or not, based on the screensize used to view the slide? Thanks.

Hello Everyone!  I have consistently had this issue with the Drag and Drop Interaction on the latest version of Adobe Captivate. I will set up the interaction and then when I go to test out the activity, one of the drag and drop answers does not go into the correct space. Instead it will go into another space. If I want to try to get it to the correct answer box, then I have to drag the item all the way to the corner of the screen and hope that it snaps to the correct location. If I try to have the Snap Property set to where the user can just have it stay in the location they drag it to, it will do the same thing. Has anyone else had this issue or has any idea how to solve this?  Thank you in advance! 

A few of my coworkers just installed Captivate 2019.  I'm using Captivate 2017.  Unfortunately, I'm unable to open any of their projects to collaborate or review.  I get the attached error message on every project I've tried to open from three different people using Captivate 2019.  Is there something that they need to do to make their projects compatible with Captivate 2017?  Or is there something I should do to open those projects?  To clarify, they can each open the projects without any issues. Only I am unable to open the project files.The file is not open elsewhere.  It works fine for users of CP2019, so I assume it isn't damaged (it wasn't sent as an attachment).  My hard disk has approximately 60GB of free space.  Resources are not an issue, I have 16GB RAM and I'm running Outlook and PowerPoint in addition to Captivate.Only difference, other than Captivate version, is that I'm using a Mac and the other users are using Windoze. 

I purchased a licence from Captivate and have folllowed the registration instructions to set up an account with LWS, when I click through to retreive the serial number the Deploy to ID is already filled in with, I assume, my organisation ID and recognises me as the user but no serial numbers appear when I click search, nor can I amend any of the drop down menu options, like product name. As it stands I cannot access the software I have paid for, so help required

Hi I have seen the odd post here with the same problem but no solution. I have created a very simple 360 slide in Captivate 2019 as a responsive project NOT a VR project. I check it in captivate and it works fine. I publish it and the preview after publishing works perfectly. However, when I run the index file all I see is a black background in any browser I try. 

Hello, When developing in Captivate I'm utilizing multiple fonts on a slide but when I publish it appears to make all the fonts the same size.  Additionally, on certain slides, my text boxes and smart shapes show up in different places.  I have attached screenshots to provide an example (this is a responsive project and I am using web fonts).

Captivate 2019 11.5.5.553Hi,I've recently updated from captivate 9 to 2019. There was some behavior in 9, that I was hoping would go away regarding the effects, but the same issue is occuring for me. I'm publsihing to SCORM 1.2 / html. I'm starting to think Im doing something wrong or missing somethinat everyone else knows about. Anyways, often when an effect is applied, the object will flash, then the effect takes places as scheduled. Sometimes the effect is an exit effect placed at the end of the object, but it will flash the frame before the object appears. The strange thing I'm noticiing is a project might have mutlipe objects with effects such as strech in from right. After reublish a some will have this issue and some won't, and the republish changes which objects are affected.My use case is a project with a smart shape with a collapse to right exit effect and another slide has a button with a strecth from right entreence effect. Republishing may reverse the behavior, elimin

Heya everyone, I'm trying to convert some rollover slidelets into multi-state objects so the functionality of the rollover isn't lost as a result of the Flash sunset. I already know I can put images, objects, text, and audio (attached to an object) into the rollover state that will mimic most of what I already have. I know I'm going to lose the timing aspect (the images and text would enter at specific times on the slidelet timeline that isn't possible in the rollover state. What'd I like to know is how I incorporate the viewed rollover state into advanced actions. Basically, I want to have four objects with rollover states, and I want to enforce views of all of four of them with variables/actions that determine if the Continue button will display on the screen.  Recommendations?

I am working on many legacy projects generated in Cp3, which I have converted to .cptx in Cp5.5 in order to publish them as HTML5 with Cp7. Although these HTML5 courses seem to work correctly, the title displayed by our bespoke LMS is always "index SCORM" which was not the case for those built in Cp3 (as SWF) - they are titled as per the project name. The LMS requires SCORM 1.2 courses and I've tried setting the titles and identifiers in the publishing settings, but this makes no difference. Am I missing somewhere else to name the courses? (I'm hoping not to have to buy the latest version of Captivate as all these courses will be rebuilt in a new LMS package during 2021).