Questions

I have some long Interactive videos and I would like my audience to be able to skip through them if they want but there are no playback controls like the Event videos. I know there are playback controls for the whole project but these aren't really usable for skipping through an Interactive vdieos (and it's confusing for users who aren't used to Captivate). I also know that I could add bookmarks to jump to certain points in the video but that doesn't quite work for what I want. 

Hi!There is an error in Adobe Captivate 6 regarding the backup.Help please  

The check boxes in my Captivate quiz only show partially in Adobe Prime. I stretched the outer box of containing all of the fields, as well as adjusting the align and increase/decrease indent settings. I'm not seeing where to add space after the check boxes. The aspect ratio was modifed so content could fit properly in Prime (836W x 627H).  I've included screenshots from both Captivate and Prime

Hello I am trying to make a drag and drop interaction so when the user places the correct drag source over the correct drag target it triggers an effect. I have created a correct state for the drag target with an effect but when I drop the correct drag source over the drag target it is not triggering the effect that I have applied to the correct state. I have three drag sources and targets on the slide and I would like the  effect to take effect as soon as the correct drop source is placed on the correct drop target.  Thank you

I logged into Captivate this morning and found it looking like this:  Nothing is docked where it is supposed to be and the row of icons across the top is missing.  When I drag the filmstrip window to the left, I do not get a shaded area for me to drop it to dock.  I can open the timeline and properties, but they appear in tiny boxes that also do not let me dock them.  I have custom workspaces checked in preferences (and have rebooted) and resetting to my saved workspace that should have everything nicely docked for me does nothing. How do I fix this? Thank you.

Our organization is wrapping up conversion of assets to HTML5 and have a handful using the .cp file extension from some years ago. We use Captivate 2019 now. From what I understand, we should be able to re-save those in Captivate 6 as .cptx. I should have a product key for Captivate 6 but don't see a download link anywhere. Any way to get this? Thanks!

Hello. I am trying to publish a video demo, but I am getting this:  I am running Captivate 2019 on a MacBookPro Retina - Catalina 10.15.6 Is there a way to fix this? Thanks in advance.

Hi, Audio added to a item in the glossary sometimes doesn't play anymore when returning to the item.For example, I click on an item, then on another, and when I return to the first time, the audio doesn't play anymore (even after repeated clicking). Does anyone have a similar problem or a possible solution? Thank you very much!

So I have recorded audio for my e-learning course in Adobe audition. It sounds good in Audition and when played independently, but when I import it into Captivate it is sounding scratchy (best term I can describe). Any idea of how to fix this? This isn't my first time importing a .wav file from audition to Captivate, just the first time I've noticed a degredation in quality. Thoughts?

Good day everyone.  I'm publishing some WBTs using Captivate 2019 and the HTML5 setting (as opposed to video or executable).  When I play the resulting htm file on my computer, everything on screen is sized correctly.  Then when I copy the files to a shared drive so that my manager can review them, the resulting screen is sized very small -- perhaps a quarter of the size that it should be.  (Then I access the htm file on the shared drive and see the same thing.)  The navigation buttons all work, but given their size it's nearly impossible to click them, and we obviously don't want our trainees reading a very tiny size font for the lessons.  Any clues why this is happening, and/or a possible solution? 

We usually don't link to YouTube videos in our training, but we have a client that needs us to link to one. It works when I run it locally, but once in the LMS, it just shows that it's loading and never plays. Any ideas as to what is going on? Here's a screenshot of the videos and the Captivate Properties panel for the video. I am not using overlays. 

Hi all,I use the window.cpAPIInterface.navigateToTime(ms) method to let the user navigate to a certain time in a HTML5 module:the time is added to the url of the module as a parameterit is converted into millisecondsthe time in milliseconds is used in the method: when a user plays the movie, it starts at the time from the parameter. This works fine in Firefox and Chrome, (no errors at all), but Safari throws an error in the console:Unhandled Promise Rejection: AbortError: The operation was aborted. (anonymous function) rejectPromiseIt refers to line 11106 of CPM.js but it's a bit above and beyond my skills to understand and solve this.Questions:Is this a known bug?If so, is it a Captivate bug or a Safari bug?If not... Does anyone have any idea what's going wrong here?I can add my code if necessary...

I use eLearning Suite6.1.Until now, after creating the teaching materials, it was output in swf format.I want to change it to HTML5 format.and I want to change it while the ppt animation is working.I installed the trial version and tried the HTML5 format, but the animation doesn't work.Is there a way to change what I created in 6.1 to HTML5 format with animation?

I have inserted an image on the background of my slide masters.  When published to HTML, the image doesn't always appear.  The first time I published, the background on the 3rd slide didn't appear when played.  I republished and now the 3rd slide background appears, but the 8th slide backgroudn now doesn't appear.  SO, it is inconsistently not appearing.  When I move backward in the presentation and go back to a slide that didn't have the image, it sometimes appears and sometimes continues to be absent.  Any suggestions?

Hi, When I try to raise the volume in my video demo and save. it does not save. When I play the video it reverts to the original volume level. HELP! Any ideas on why this might be happening?

We use Captivate for the knowledge checks in our web-based training.  After the first quiz, it won't advance to the next .htm page in sequence.  It seems to lock up.  How do I ensure the quiz exits and advances to the next page?

I understand what an active and inactive object is, but I can't figure out how make an active object, inactive once it's on the timeline? Or, how to add a pause point to the object when it's on the timeline.  I did it once by accident but cannot replicate it. 

Hi! We're building an online platform on Captivate and are looking for a creative designer to work with us to build the platform and also potentially help tutor us learn to use Captivate. Does anyone freelance, and want to work with a start up nonprofit that serves kids?

Does anyone know if Interaction data tracks users clicking in all the shapes, icons, click boxes in a course before marking it complete? I am using Cp2019, I dont have Quiz or Knowledge check slides in my course.if i remove the checkmark, will that affect my SCORM file and how it behaves in the LMS?

Does Captivate allow for setting the player's default field of View for 360 videos?  I want to be be able to set the FOV as well as the default orientation of the 360 video. Thanks!

I am getting this error when loaded to an LMS and it will not play on the SCORM Cloud...  ERROR – unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support’ Success Factors. I have no idea what needs to be done in order for this to work. I have tried republishing with a different title but no luck. I am using Captivate 11.5.1.499. Thank you!

Preferences / Quiz / Reporting / Completion/Success Criteria on SCORM:If both, 'Slide Views' and 'Quiz' are checked, is it 'AND' (Specified number of Slides has to be reviewed AND the quiz has to be completed/passed) or 'OR' (just one of those conditions has to be met; whatever happens first) to report the course as 'Completed' / 'Success'?

When installing Adobe Captivate (2019 release) a blank white screen appears after the sign-in screen. Tried the instructions mentioned in https://helpx.adobe.com/in/captivate/kb/captivate-installation-blank-page-sign.html. . But dint help. Please suggest.

On the first slide I have four buttons with a question on each. I have a varaible set up for each question. When the student selects a question the vararible for that question increments by one and the project jumps to a new slide which includes the answer to the question selected as well as the other 3 questions. Upon entering the slide, an advanced actions checks to see if all four questions have been visited if so the next button appears. If not, continue. Everything works perfectly in the preview project mode. However, in HTML 5 some of the questions don't show up at all and some of them the object shows up but the question is missing. Strangely, the question will show up if you hover over the object. Any thoughts on what might be happening?This is what I want .... This is what I getThere should be no HTML issues with any of the actions I am using. FYI: I am using different slide instead of changing the state of each object because I want to add text for the screen reader

What is the recommended captivate settings for Saba 7.6. We have a simple project with 20 slides that have no quiz. All we want is for learners to view all of the slides and at then end have the scorm package mark successful. So far any setting we have tried has resulted in module content status as not evaluated. The same scorm package also gives the same status in scorm cloud. We tried incomplete complete and quiz passed with the same results. We tried Incomplete complete slide view percentage of 25% and same results. We updated the exit command in .js utilities file with the same results. Under more actions in the LMS it always states completed. Any help is appreciated. Thanks