Billing Issue Without Reason, Annoying Pop-Up, Abrechnungsproblem ohne Grund

Dear ^JW,

Thank you for your response and for providing the link to retry a failed or missed payment. However, I must clarify that the issue I am experiencing is not related to a failed or missed payment, as suggested. Allow me to explain the problem in detail to ensure it is fully understood and escalated appropriately.

For months, I have been consistently charged via SEPA direct debit from the same bank account, and every single payment has been successfully processed without any chargebacks. Regarding the most recent invoice issued on 08/05/2025, I have no information on whether or when Adobe initiated the SEPA direct debit, and the payment is not yet visible on my bank account. Despite this, every time an invoice is issued, I receive a "Billing Issue" notification and an intrusive payment pop-up every single time I open a PDF file or any Adobe app. This issue persists for approximately 5-7 days each month, coinciding with the timing of the invoice issuance.

The root of the problem appears to be a communication or synchronization issue between the SEPA direct debit payment provider Adobe uses in Germany and the payment status update for my account in Adobe’s database. Specifically, when an invoice is issued, Adobe’s system seems to prematurely flag my account as having a payment issue, even though the SEPA direct debit is typically processed successfully a few days later, as evidenced by previous months. Once the payment is fully processed and visible on my bank account (after 5-7 days), the pop-up disappears, only to reappear the following month when the next invoice is issued. This cycle has repeated every month without fail, as documented in my previous posts on April 13, 2025 (https://community.adobe.com/t5/account-payment-plan-discussions/abrechnungsproblem-ohne-grund-nerviges-popup-bei-jedem-%C3%B6ffnen-einer-pdf/m-p/15270179) and June 11, 2025 (https://community.adobe.com/t5/account-payment-plan-discussions/abrechnungsproblem-ohne-grund-nerviges-popup-bei-jedem-%C3%B6ffnen-einer-pdf/m-p/15365640).

The link you provided (https://adobe.ly/4oi4NMx) outlines steps to reinitiate a failed payment, but this does not address my situation, as my payments are not failing. The issue lies in Adobe’s system incorrectly flagging my account as delinquent during the processing window of the SEPA direct debit, before the payment is even visible on my bank account. This results in an unnecessary and highly disruptive user experience, as the pop-up appears every time I open a PDF or Adobe app for nearly a week each month.

I kindly request that this issue be escalated to a software developer or technical team member responsible for the SEPA direct debit integration in Germany. The problem appears to be a systemic issue in how Adobe’s billing system communicates with the payment provider and updates the account status in the database. I have already explored all troubleshooting steps on my end, including reinstalling software and verifying payment details, to no avail. This is not a user-side issue but a backend processing issue that requires attention from Adobe’s development team.

I would greatly appreciate it if you could confirm that this matter will be forwarded to the appropriate team for investigation and resolution. Additionally, if there are any suggestions for increasing visibility of this issue to expedite a fix, I am open to constructive ideas. I will continue to post about this issue monthly until it is resolved, as it significantly impacts my workflow.

Thank you for your attention to this matter, and I look forward to a resolution.

Best regards,
Andre