Questions

Hello,I would like to request a refund for my Adobe subscription. A payment was recently charged from my account, and I did not realize that my subscription would renew automatically. I was not intending to continue using the plan, and I canceled it as soon as I noticed the charge.I kindly ask if you could help me with a refund and waive the early cancellation fee as an exception.I would really appreciate your understanding and support.Thank you.

I’m honestly frustrated and disappointed with this experience. I cancelled my subscription within 14 days and requested a refund and was informed that it was successfully processed. I received the confirmation email, the receipt, and the credit memo. On paper, everything shows that the refund has been completed. However, because this is an international transaction and my bank is a Nigerian institution, my bank requires a proper traceable reference (a network-level refund code) to locate the funds.I have explained this multiple times, yet I keep receiving the same response, that the refund has been processed and no additional information can be provided.I have even been told directly that there is nothing more they can share. So I have to ask:Is this really how customers are treated? If a refund has been processed, why is it so difficult to provide the necessary trace reference that allows a bank to actually confirm and credit the funds? Why is it easy to debit a customer, but so diffi

Yanlışlıkla abone oldum ücretli olduğunu bilmiyordum ve hiç kullanmadım obeneliğimin iptal edilmesini istiyorum 

Не отображается оплаченная подписка 

İki gün önce yanlışlıkla abone olum aboneliğim iptal edilmesini istiyorum 

Hi, my account has been charged with two payments ffrom Adobe.com Saggart Dublin yesterday the 02.10.2025. I haven't used Adobe or for that reason bought anything from you. How can I address this? They are for £21.98 and £23.99. 

I accidentally subscribed annual subscription on 7th may 2026, which i cancelled same day, how to get refund for that?

Hello.  On April 27th 2026, I was charged for the “Adobe Acrobat Pro” and “AI Assistant for Acrobat” subscriptions, following my trial period for both of these products.  Given that I am within 14 days of my purchase, I would like to request a refund for both of these payments and cancellation of my subscriptions for this month. My email is [removed by moderator] Thank you.

Dear Adobe Community and Support Staff,I am writing to seek assistance with an issue regarding my Creative Cloud account, as my attempt to resolve this via standard live chat ended abruptly and without a solution.On November 26, 2025, I successfully redeemed a 1-year prepaid subscription for Adobe Creative Cloud. I possess the official PDF invoice as proof of this transaction. Roughly one month ago, I redeemed an additional 1-month promotional code from a Logitech MX Master Mouse purchase. Unfortunately, instead of extending my current subscription time, a system error caused this promotional code to completely overwrite my existing 1-year plan. Consequently, my subscription is now scheduled to expire in May 2026 rather than November 2026.When I contacted live support earlier today, the initial agent confirmed that there is an active subscription linked to my email address. However, I was told the system glitch could not be reversed without the original 24-digit redemption codes, which

I don’t have a subscription so why am I being billed

Hey Adobe, kindly return my money immediately. I've just logged in my mobile banking app and saw your 3 transactions without me authorizing them. I have cancelled all the three plans with immediate effect. Kindly return my money immediately and with immediate effect.

aconteceu uma assinatura a partir da minha conta do banco sem meu consentimento

Hi, I am asking for help because I cannot cancel my subscription. I am a student and I honestly did not plan or prepare for a paid plan. I only intended to use the free trial to work on a school project, but I forgot that my subscription was extended. I thought I was still within the cancellation period, but the system keeps asking me to update my payment details. That payment method is my only option, so I am unable to proceed with the cancellation. I have also tried reaching out for help via the virtual assistant and typing out “AGENT”, but I have not received a response yet. I sincerely hope you can understand my situation and help me resolve this. Thank you.

I want to buy Adobe with a 7-day trial, but there is an issue when making the payment "We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank." I have tried several cards that work but still can't. I am in Southeast Asia

Hace 3 meses que me están cobrando una suscripción con cargos a mi tarjeta de crédito el mes pasado cancele mis tarjetas porque contactar con ustedes es imposible, necesito el reembolso de mi dinero en estos 3 meses. Necesito una solución URGENTE O LOS DENUNCIARE A SERNAC

Hello, my payment method has an issue and I’m currently a student. I’m no longer using the subscription and I can’t afford to continue it. I would like to cancel my plan without any cancellation fee. Could you please help me with that?

Hello, on email:<email removed by mod for security> I cancelled my subcsrtiption, get refund - 2 months ago, but my card still getting charged! And I cant connect with any represtetaive as I dont have paid account. Solve this immediately please, its such a shame you are charging me for non-existent thing. Code of last transaction: 8810694046 symbol: 1178

Dear Adobe Support Team, I have just noticed that I have been charged CHF 11.90 monthly for a subscription I did not purchase. It appears it might be related to Adobe Express, but after thoroughly checking my Adobe account, purchases, and billing history, there is no record of this subscription. This situation is highly concerning and resembles a scam, which is not something I would expect from a reputable company like Adobe. Please investigate this matter and cancel the subscription immediately. I would also appreciate confirmation that no further charges will occur. Thank you in advance for your prompt assistance. Best regards,Islam Salikhanov

If I want to cancel my subscription with adobe, what happens to my behance account and adobe portfolio? Will all dissapear? Can I only view my projects or can I still edit them and upload new projects as normal without an adobe account connected to my behance?

See attached confirmation 

My 1TB storage is full, where/how can I buy/increase it? Thanks 

I cancelled my plans last month. But they automatically deducted subscription fee just right now. 

I've been paying for the adobe student account for months. I was using the programs last night with no problems and now it wont even let me use the programs without paying again. Need help because i have homework due in a couple days.

Primero como leo muchas personas en el foro, se me ha cobrado un pago NO AUTORIZADO sobre IA, y lo peor no es eso… sino que cuando quiero CANCELARLO siguiendo los pasos de administrar plan, cancelar...me pone que:  Se te hará un cargo por cancelación anticipada:30,43 € ¿QUÉ ESTAFA ES ESTA? 

Hi, I recently canceled my monthly subscription within the 14-day refund window. I encountered a billing issue that prevented me from canceling initially, so I added a bank account as a secondary payment method to complete the cancellation. Since the original charge was taken from my e-Money account, could you please clarify if the refund will be sent there or to the newly added bank account? Thanks!