Questions

Literalmente no utilice para nada el plan, seleccione que el metodo de pago no se guardara y me cobraron. Necesito rembolso.

My adobe account access authenticator keeps crashing immediately when it opens.I have: deleted and reloaded, hard reboot, reset the phone settings, made sure I have password and biometric access to the phone.  Worked with apple support.  redone the above multiple times.  A colleague of mine has the same problemHelp! please The community manager did try and help but he / she was under the impression I could not load the software.  The software loads fine and I have used the product successfully for years.  I dont think this is operator error.

Hello,My Creative Cloud plan was previously billed at the student/teacher discounted price of about €29 per month, but it recently changed to the regular plan price of €65.54 per month.I am a teacher and still actively working in education. This account is registered under my name. I have now submitted the required verification again through SheerID, including proof of my employment at the school.My next billing date is March 28, 2026, so I want to make sure the education discount (~€29/month) will continue once my status is confirmed.Could you please confirm whether the student/teacher pricing will automatically be restored after the verification is approved, or if I need to manually change the plan?Thank you.

So my account got suspended, I repaid for my subscription but it is still showing up billing issue on my account, giving me no acess to my photoshop or lightroom apps on my mac. I was charged the full amount via Paypal and have the invoice to confirm that. Just wondering if anyone else has had this problem? Can't seem to find an email address anywhere to contact them directly. Thanks.

I want to receive my monthly invoices automatically via email. Where exactly in my account can I find the settings for that?

I got charged for adobe pro although. I cancelled before the 7 day trial ended. I cancelled The same day if not the next day after I started my trial because it didn’t fix what I needed. I logged into my Adobe account and it doesn’t have any active paid plans listed under my account with the email I used. I have tried to contact the company using the live chat but it ends the conversation before I ever get an agent. I have tried multiple times to find a way to contact someone. I would like my account cleared and a refund.

Free trial ended on 28/feb but the link to manage plans doesn’t let me proceed to a cancellation link and says ‘unable to make changes at the moment’. You are now trying to take out money from my account. Surely there must be another way to cancel this free trial ??  

I had a trial subscription pf adobe creative cloud and now i got charged 70€. To cancel the subscription i have to pay 300€. Can i cancel everything and get a refund?

To whom it may concern. I do not longer want to use my Adobe account, therefore I wpuld like to delete it. However, the option “Delete your account” is not visible in my profile. I am not part of an enterprise, I am an individual.

I did not realize that my free trial had ended and was converted into a paid subscription on March 3.I noticed the credit card charged. As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.I ALREADY cancel subscription but ai support said it can’t see pending refund. I DONT KNOW the refund process exactly. Could you explain?

This is a bug.Adobe randomly decides my account is in use by more than one person. The previously suggested solutions DO NOT WORK. Instead, Adobe will close all instances of work WITHOUT SAVING A RECOVERY COPY and insist I reset my password. This entails retreiving a code from email, using the autheticator app AND getting a text code. ARE YOU KIDDING ME?Adobe has a licence management problem. This is NOT THE WAY LICENCES ARE MANAGED FOR PROFESSIONAL SOFTWARE like PackZ or ArtPro+ or any other product of its like. And those applications cost thousands per year, not $1100 like CC suite, and Adobe can’t manage to emulate those licencing schemes?Unbelievable.

In Nov I used a 2 mo. promo for adobe creative cloud pro.  When it ended I separately went and signed up for a student plan.  I have been paying monthly for that plan since January and was charged for my CC Pro plan on Feb 28th.  Today (March 2)  I log in via web browser to download browse the fonts and I got prompted to update my payment information. After doing so,  I now appear to have 2 active CC pro memberships.  When I go to cancel the full price membership it says it will charge me $271 to cancel what is a redundant membership that I didn't mean to sign up for.  I can't seem to find any way to get help for this.  Anyone else have experience solving this? tl;dr:Promo CC Pro got activated and paid for via “update payment” prompt after a separate student account had been started and paid for.  Need to cancel redundant account without fee. 

I installed adobe acrobat trial version in order to purchase it for a company.I purchased the product for the company. After I wanted to close the trial version, having only used the product once, I was asked to pay in advance for another month, which seems wrong to me.Please stop the flood of emails for payment because I use adobe acrobat purchased for the company.If necessary, I will write the company name and serial number.Thank you!

I have an account with an active Adobe subscription, this morning I received an email that my password had been reset since apparently it was being used on two devices, I followed the steps, enter the code that arrived in my email to reset my password, the boxes are placed in green (indicating that they validated the code) but it does not advance to the next screen where I can enter the new password, from so much trying they blocked my account for a few hours, now at night I tried again and the problem continues, it lets me advance to "Verify your identity" but after that it does not advance to another screen where I must enter the new password. I should mention that I already tried to try to receive the code to my phone and it does not reach me either, try from another device and different internet connection, I even used a work computer that I had never accessed and does not advance from that screen.When I try to enter I get this:When I click continue, he asks me to add the code that

Hi, I need to cancel my ACCOUNT. Not my membership or plan.I moved countries and they told me the only way to change my account contry is by cancelling it and opening a new one. But I can't find how to.All the questions are about cancelling memberships.How do I cancel my account?

I cancelled my monthly subscription within a week and still didn't get any money back. This is serious issue, i really need my money back.

I have two account and I have canceled my plans on both of them [triple checked everything]. I have also paid a fee for canceling earlier but somehow Adobe still charges me money for a plan I don't even have access to anymore. I have tried to reach actual support but the AI bot says I need to have a plan in order to talk to an agent, which only confirms that my plans are canceled. I have blocked the payments with my bank operator because they are absolutely unauthorized and I want my credit card information removed permanently from Adobe.

So I got charged with my card today, and when I was about to cancel I accepted the 90 day plan. Later on I realized I could get a student deal. I'm wondering if I'm still eligible for a refund?

Canceled my free trial 3 weeks ago and just got charged $30 to my card. Tried calling customer support and it kept hanging up on me. My account says I am signed up for adobe stock which I cancelled and have an email saying I did.

Estimados señores de Adobe,Me comunico para presentar un reclamo formal por un intento de cobro realizado recientemente por Adobe.El día 28 de febrero de 2026 a las 07:31 PM, recibí una notificación del Banco de Crédito del Perú BCP informando un intento de cargo por S/ 2017.80 a nombre del comercio “EBN*ADOBE”, utilizando mi tarjeta terminada en 1310.Este intento fue rechazado por fondos insuficientes, lo cual evidencia de manera directa que Adobe mantuvo mis datos financieros y trató de usarlos, pese a mis solicitudes explícitas de eliminación.Sin embargo, el nuevo intento de cobro demuestra que mis datos no fueron eliminados o que Adobe los ha utilizado sin mi autorización, lo cual constituye una falta muy grave y una vulneración a las normas de protección de datos personales. Por lo expuesto, solicito lo siguiente:  Anulación inmediata y definitiva de cualquier intento de cobro relacionado con mi cuenta. Confirmación por escrito de la eliminación total de mis datos de pago, incluye

I got charged last march 1, 2026, and i applied for refund because i did not want to renew my subscription, however when i tried talking to the chat support the person said my payment is not visible on their end so i contacted my bank and said that they verified that i paid however i need to talk to adobe since they’re the only ones who can process my refund please help me, asap. 

Hi team, I forgot to cancel the free trial and realised I have been paid for one month. I don't want to ask for a refund, but only want to cancel the plan because I realised I was enrolled into a yearly plan and can't cancel it now..I didn’t use any of products since the day I start free trail.

1. Account OverviewService Provider: Adobe Inc.Product: Adobe Creative CloudCurrent Plan Cost: £66.44 per monthRequested Downgrade Plan: £19.97 per month

Hello, good afternoon. I need your help, please. I need to cancel my subscription and get a refund. I didn't even use the app; I didn't know  was $80.

Hi all, I already had that Creative Cloud Pro plan (my understanding is that this is the exact same plan you get into if you sign up as a student) at the original price and have been paying that for a few years. Then I just got back to uni for a postgrad programme so I have education status again. I uploaded my paperwork and got my education status verified, but I’m not seeing any discount applied to my plan. What should I do here? Thanks in advance!