Questions

I purchased an free trial of Adobe Acrobat for free for 1 week and I canceled it  just on the last day, which it was still described as a last day of my free trial for free. I canceled it succesfully, however the Adobe purchased approx 25€ anyway. So I want to ask why and what are the refound possibillities?

Contact customer service via phone

según mi investigación  esos bloques de letra son de un juego, yo subí otra imagen sin los números y la aceptaron, si retoco esos números la puedo subir  

Whenever I try and cancel my subscription, which has subsequently been charging me for months, I go through the motions and am met with a cancel button that I am not able to click. I check every box, go to every page I am prompted to and yet, nothing,  

As title says, i am having this problem at the moment. Support couldn’t help it. Like did my main account suspended or something? If so why? Only thing i did was posting a bug report two days ago. I am really confused about this.

Adobe keeps on charging me despite canceling all my subscriptions , may you please help me with cancelation on you end?

I have canceled my free subscription in December 2024. Although I have canceled it a deficit in my bank account still appears. What could I do? I can't find anyone to speak

I've had creative cloud for 2 years as a student.  From September I'm no longer able to afford this.  I'm wondering what will happen to all the apps installed on my desktop once that expires? (Lightroom, photoshop, premiere Pro, etc).I was under the impression I'd get to keep them but no longer get software updates or support once I stop subscribing.  Is this the case, or will I just be unable to use any of the apps?  If so this seems incredibly unfair, if I had bought the CDs (like it used to be) I'd get to keep the older versions but no longer have support.Please clarify.

Hi-I have tried finding answers and the Adobe resources aren't super helpful for what seems to be very simple questions. All I can find is $4.99/month for 100 credits for Adobe Firefly.I am looking to product around 5,000 AI images per month using Firefly. This is for approximately 375 articles per month (15/day - 25/month).A. Can I sign up for Firefly and buy extra credits?B. How much do the extra credits cost?C. Is there a better option?I don't need Photoshop or any other special tools. I don't need to edit them. Nothing fancy. Firefly is perfect for my needs. I just need to produce a large volume of AI images at around 1200x800.Any help that can be provided would be very much appreciated! -Scott

Bonjour,Ce post car c'est devenu compliqué de trouver un numéro de téléphone sur le site Adobe, encore plus de parler à quelqu'un...J'aimerai joindre le service facturation d'adobe France.Est-ce que vous auriez un numéro de téléphone à me communiquer svp ? (plus les horaires?)Ou peut-être est-il possible d'être rappelé ?Si vous avez une adresse mail, je veux bien aussi ;DMerci pour l'aide, B.

    Hello Community,     At Adobe, we are constantly working to enhance the creative apps and tools you rely on every day. We want to empower you with more time to explore ideas and create, so we are focused on continually upgrading your apps’ performance, delivering innovations to your core workflows, and integrating generative AI-powered capabilities across Creative Cloud and through our new Firefly app.    Aligned with those improvements and ongoing innovation, today we are sharing updates to our Creative Cloud All Apps plan—including changes to its name, price, and benefits.    What does this mean for you?    If you are a Creative Cloud All Apps subscriber based in North America, your plan will become Creative Cloud Pro on June 17, 2025.     Creative Cloud Pro, which includes all the apps, services, and benefits you enjoy in your current Creative Cloud plan, will now also include new tools and enhanced cr

Bonjour,J’ai utilisé ma carte bancaire personnelle pour le compte adobe de l’entreprise dans laquelle je travaille. Je vais quitter l’entreprise et je veux effacer mes informations bancaires afin qu’elles ne soient pas utilisées à l’avenir.Merci d’avance pour votre aide.

If I change a plan before the end of the year (the previous one is monthly paid plan for 1 year), this previous one ends with penal fee?

I want to change the current registered email address for my Adobe Express (non-profit) to another email address used by the non-profit organization. but getting an error always. tried more than 10 times over the past 2 to 3 week. refer to error message screenshot below.s.

Hola, buenas tardes.Quiero presentar un reclamo formal y solicitar la devolución de dos cobros realizados por Adobe a mi tarjeta VISAAnteriormente había retirado ese medio de pago de mi cuenta, por lo que no esperaba que continuaran efectuándose cargos.Solicito que se revisen ambas operaciones y se gestione el reembolso de los importes correspondientes.Actualmente estoy gestionando la cancelación de Adobe Stock, pero deseo mantener activo Creative Cloud Pro, ya que utilizo Photoshop para trabajar.Agradecería que me indiquen cómo comunicarme con el área de facturación para resolver esta situación y obtener la devolución del dinero.Muchas gracias.

Tenho um plano que foi suspenso por falta de pagamento, porém não consigo cancelá-lo, e continua enviando cobrança para o meu cartão. Já até fiz outro plano mas continuo sendo cobrada por esse plano. PRECISO DE UMA SOLUÇÃO

Why is it so freaking hard to get a phone number to call someone

Voglio annullare il piano di Adobe, ma non voglio pagare per la fine della prova gratuita come posso fare? 

Please d activate my subscription and not take money form my account

Hi adobe support, could you please process a refund for the charge to my account for a free trial subscription?

Sousem histórico e erro no valor de créditos com data diferente para renovar Sou assinante do Creative Cloud Pro desde 05/08/2026, com pagamentos em dia (fatura de 05/10/2026 anexa). A regra da Adobe é que a renovação dos créditos de IA ocorra na data de aniversário da assinatura (dia 05). No entanto, o sistema da Adobe alterou a data de renovação para o dia 12/10/2026 e zerou meus 4000 créditos, alegando que eu usei toda a cota.Conforme os arquivos anexos, eu gerei apenas 8 imagens para um trabalho de faculdade, o que consumiria no máximo algumas centenas de créditos, e não os 4000. O painel do Firefly mostra "0/4000 créditos restantes" e o histórico de geração está vazio, provando que não houve esse consumo.Este não é um problema isolado. Outros usuários estão relatando o mesmo bug de perfil e desaparecimento de créditos no fórum oficial da Adobe (conforme print anexo). Trata-se de uma falha sistêmica grave, que está me impedindo de concluir um trabalho acadêmico.Solicito:1) A verifi

您好,我於2026年10月8日續約定單號碼AB08505000224CTW之項目,但刷信用卡費NT2173元後發現與我使用上不符,於是馬上取消此計畫,但誤點了一項目,產生了費用NT11550元費用,且信用卡銀行也告知成功刷費,不知這款項是什麼?可以一樣退款嗎?如是否網上說的罰款之費用,如是如此這未免太高了吧!請幫忙一下.

I thought I'd take advantage of the Amazon sale and buy two 1TB Photography plan codes so that I was covered for the next 2 years (something I have successfully done in the past) however this time instead of stacking the second code created a separate membership.   No problem I thought, just a technical error so customer services should be able to sort that out easily - how wrong I was.First I had to battle past the AI which really didn't want me to talk to a real person.  Once I finally got through the agent seemed to struggle to understand the issue - eventually they grasped the problem but couldn't do anything so they escalated it to a manager and assured me it would be fixed in 48hrs.48hrs later still not fixed.  Battled past the AI again which insisted my case was closed.   Got through to an agent who also insisted the case was closed but after re-explaining everything again said they could cancel the extra membership which would have meant I would have lost my money.  After sever