Questions

Удалите мой аккуант и подписку.

Estimados señores de Adobe, Me comunico para presentar un reclamo formal por un intento de cobro realizado recientemente por Adobe, a pesar de que ustedes mismos confirmaron previamente la eliminación de mis datos de tarjeta de crédito. El día 16 de noviembre de 2025 a las 09:02 AM, recibí una notificación del Banco de Crédito del Perú BCP informando un intento de cargo por S/ 48.38 a nombre del comercio “EBN*ADOBE”, utilizando mi tarjeta terminada en 2556.Este intento fue rechazado por fondos insuficientes, lo cual evidencia de manera directa que Adobe mantuvo mis datos financieros y trató de usarlos, pese a mis solicitudes explícitas de eliminación.Quiero dejar constancia de que este problema ya había ocurrido anteriormente y fue tratado con Adobe bajo el Número de Caso: ADB-39272256-D8Q6.En aquella oportunidad, su equipo me confirmó lo siguiente:“Gracias por ponerse en contacto con nosotros. De acuerdo con lo solicitado, hemos cancelado su suscripción…”.Como parte de ese p

I'm having persistent "We can't verify your subscription status" errors each day I launch Photoshop. This started happening about two weeks ago. Nothing on my computer has changed, no major upgrades or updates were done to it. I have an iMac M3 (2023) running macOS 15.5 with 24 GB RAM.   I've tried many things to solve this problem, including the following:  Confirmed my Mac's clock is being synched automaticallyFirewall turned off on my network Using Google's DNS for my WiFi service Not using any VPNs Used the CreativeCloudCleanerTool to remove CC and Photoshop apps fullyDeleted the Adobe cache files from ~/Library/Application Support/Adobe/OOBEDeleted all Adobe and CC entries from KeychainKilled any CC or Adobe processes still running in Activity MontiorRebooted my computer Re-installed CC and Photoshop and logged back into my CC account  Despite doing all this, every day when I start Photoshop (26.8.1) I get the above subscripti

I've been charged over an year and can't get it to stop. it's says no active plan but I keep seeing the payments form my credit card. How is this even possible? im paying over a year for a plan I could never use? please cancel this and sent my money back. I will report this as fraud at my bank! Augustus   

I accidentally cancelled my account and was charged. I am an art major college student and did intend to cancel the account. I use it pretty much all the time, and would like to reverse what I have done. Can someone help me ?

Buen dia, no quiero renovar mi suscripcion y no se como cancelarla

Quiero cancelar mi cuenta antes de la renovación, pero todas las opciones conducen a la misma página de ayuda en la que NO aparece la OPCION CANCELAR CUENTA.

Boah Leute... "Wenden Sie sich an Adobe - Echte Hilfe von echten Menschen" - ist das eigentlich ein schlechter Scherz?Ich habe mir vor kurzem ein Probe-Abo von Photoshop runtergeladen und innerhalb des Testzeitraums wieder gekündigt. Von meinem Paypal Konto wurde nun trotz fristgerechter Kündigung die erste monatliche Rate abgebucht. Die Abbuchungsvereinbarung konnte ich zwar direkt in meinem Paypal-Konto kündigen, nur habe ich keine Ahnung, wie ich die erste monatliche Rate zurückbekomme und wollte mich daher an den Kundensupport wenden. Kann mir jemand sagen, wie ich den erreichen?

Lo que pasa es que no se hizo mi cancelación y me cobraron, pero ahorita que intento cancelar no me deja  

I did the adobe 14 day trial and CANCELLED my account. I saw Adobe charges on my cc, but I never looked at the amount. I expected a charge for my adobe portfolio. Well, they scammed me and continued the $59/month charges for a year after I cancelled the trial!!! I had not used the account or even logged in. I have been a loyal Adobe user and championed for them to be implemented at every company I have worked for. That ends now. These is beyond deceptive and just flat out stealing.

Hi All-   We are a Managed IT Provider and over the years we have setup and configured Adobe accounts on our client's behalf.  A majority of these accounts are tied to one of our company credit cards.  This setup is complicated and requires good documentation, but is a value add to our clients so we continue to do it.   I'm running into a problem however:  back in June we started seeing a charge for Illustrator standalone creative cloud that I can't reconcile.  I have the bill date, the card that is being changed, and the creditcard transaction # to go on.  I need help figuring out which Adobe client or adobe order number that it is tied to.

8 days. It's been 8 days since i'm trying to cancel it. It's really annoying and ridiculous cause everything else works fine. I don't know what to do.

Hi everyone,I just purchased the 7-day free trial of Adobe Lightroom, but once I return to the mobile app, I don't have access to any premium options... Can you shed some light on this? I checked that I'm logged in with the same ID, and the plan is activated on Google Play. (I share the screenshots)Thank you in advance for your help. Sincerely, Samuel

Hello! I had a monthly subscription of Indesign which I unsubscribed the day before the autorenewal of the subsription. Then I see that Adobe tried to charge me anyway (but it didn't work since I got a new debit card and haven't updated the card on the account). How can I let them know that I wont pay that new charge since I don't even have access to Indesign anymore? I'm also currently abroad and cannot call the support directly until February. Anyone with a recommendation of what to do? Thanks!

I was charged 33.29 after I canceled the free 7 day trial, I recieved an email confirmation of my cancelation yesterday, and it made me cancel again today. how do I go about getting a refund 

Hello, I was just charged $29.99 for an adobe subscription after making a free trial. However, I know I cancelled my free trial and recieved an email saying that it was cancelled. I've attached a screenshot as proof. 

Help do fully refund fraud charge from adobe ,since i never order and use your serivece   $29.37 X15 month, since aug,2024  help refund total $440.55 to my master card on file

I want a refund on my membership. It's not letting me. Will not let me cancel my membership either. Is there a customer service phone number?

прошу вернуть мои средства так как я не пользуюсь вашим сервисом и он не работает  

   Hi, I've been charged twice for a 7-week trial. The email and everything stated that the payment was going to be made on November 21.However, it was charged right away. I want to clarify that although it says pending, I can see it on the amount owed on my credit cards, meaning that it has been processed. Please reimburse my money as soon as possible as I don't have the money to invest right now. Thanks in advance 

Hello,I signed up for the 7 day free trial and now want to cancel the subscription. Adobe says I have to cancel through the apple App Store, however my subscription does not appear there and I have confirmed with multiple people at apple that the subscription was not purchased through apple. Adobe says they are unable to cancel because they insist it was purchased through apple. I am completely stuck. Please help.

I have been trying to find a solution to my issue for almost a full week. I can't find any help on this forum, or on other forums online. I am a subscriber, but cannot find any method of contacting customer support. How do I do that?

Just observed a error message on Lightroom app that my subscription needs to be verified. What is this about?

Good day! I have received a message that states that the payment for adobe has been successful. I already checked app store to make sure that I had no pending subscriptions. This payment was unexpected as my Adobe Subscription did NOT show in my subscriptions section in the app store and I thought that the subscription was already cancelled before the expected payment date. Please take notice of this especially when I need that money as I am currently financially struggling. Thank you.

블랙프라이데이 혜택 받으려고 했는데이미 1번 결제가 완료되었고,그다음 플랜변경했더니 결제가 2번째로 되었고플랜변경이 안되어있길래 또 변경누르기 총 3번 중복 결제, 이중 결제가 되었어요