Questions

I renewed my Premium Lightroom subscription from my Apple Account. Initially, I selected the subscription with the lower price at PhP 519.00, but it did not work. I thought maybe the prices have gone up already so I managed my subscription and upgraded to the PhP 699.00 package. Upon confirming the purchase, the amounts were both deducted from my account, but when I checked Lightroom, it still says “Renew Subscription.” I already checked my Adobe Account as well, there were no listings of any of the purchases I made. I also looked at my e-mail for the invoice of these purchases, but I did not see any, but the amounts were already deducted from my account. Please help me. Thank you!   

어제 결제한 결제건의 취소를 요청합니다. 결제 이후에 서비스를 사용한 적 없고 저는 플랜을 취소했습니다. 결제를 취소해주세요. I would like to request the cancellation of the payment made yesterday. I haven't used the service since the payment, and I canceled the plan. Please cancel the payment.주문번호 AD03085202887EKR

El sitio no permite cancelar la prueba gratuita de Adobe. Se queda cargando el panel de cancelación y no importa cuánto actualice el sitio, borre cookies, inicie sesión en incógnito, pruebe desde mi celular, con datos, otro wi-fi, NUNCA carga ese panel. Probé otros botones del sitio y funcionan todos, menos ese. Queda un sólo día de prueba así que de seguro me cobran. 

Good day.     I am kindly asking for your consideration for a refund of my subscription of your Pro version of the app. I forgot to cancel the 7-day free trial before it ends. My Gcash was charged with the amount of ₱1,891.68 & ₱441.28 as the subscription of the app.      I understand that it is not easy to make a refund decision immediately but I hope to be considered as I am still a student and I can't afford to make such huge amount of purchase.     I really am hoping to be refunded as I need the money for my tuition fee for my college studies. I have no means to purchase such huge amount of money. I really need the money for my studies. I just forgot to cancel before the free trial ends.     Please help me with the refund. I can't afford that amount and accidentally purchased the  subscription and forgot to cancel the free trial. Apple  won't allow me to refund that's why I am humbly asking ffor your consideration.     Attached below are proofs of payment and purchases. Please

Dear Customer Service,  I want no longer subscribe on Adobe Acrobat. My recent payment was NOT confirmed by me! Please give back my €35,99 euros onto my bank account as of immediate time.  My IBAN is: <Removed by Moderator> Thank you,    Best Regards / Mit freundlichen Grüßen Robert Rajnák <Removed by Moderator> 

I thought the teacher account was free, so I subscribed, but I keep getting charged. It’s difficult to cancel! There’s no phone number, no email, and no telephone support.

Hello, I have a problem canceling your premium package in Adobe Reader. A few days ago, I started a trial version, but I no longer want to use the application. However, I don’t have the option to cancel—no matter what I try, I get an error on the page. Could you please help me cancel?It keeps trying to charge money from my account, which I don’t want since I really won’t be using the application. So I kindly ask you to help me resolve this issue.

We tried to subcribe to Adobe Acrobat Pro for the 7-day free trial, but the transaction seemed unsuccesful. After 7 days we got charged the fee. In my plans there is nothing to see, it shows that there is no active plan, so I am not able to cancel it. Can you help? 

Started the trial period to use Illustrator (different account). Money has been charged for it and I want to cancell it but can't. The account does not exist according to Adobe but I was logged in to it in the Creative Cloud app. When I try to log in to manage the subscription there is no account. What should I do? The chatbot is useless and does not let me speak with a real human since I "do not have an active plan" - feels surreal that it is this difficult to get help.

Hi I want to cancel my account. The option to cancel is not available to me in my plans section. I find the website very difficult to navigate 

I have an active lightroom subscrition and got a free trial of Adobe Illustrator which i canceled but they went on to deduct US$109.31. Attached is the email that says i did cancel my subscrition please assist on how i can intiate a funds recall. I havent been active on the solution and no need of it. Assistance is greatly appreciated.

The photography plan is a good, but limited option for retirees. It doesn't allow me to edit video (PremierPro), create a presentation (Acrobat) or create any kind of document to carry the images I'm creating (InDesign)-One problem that perhaps Adobe doesn't understand is that when professional designers retire, they don't stop being creative. It's in the blood. We might not be earning the money from it that we once were, but the drive to create is still there. It's a common problem and guess what - it will affect every creative who is fortunate enough to reach retirement age. A sizeable market.

I am being charged twice on consecutive days every month for the past three months since I subscribed to Firefly in January and I have been unable to contact anyone to resolve the issue. Please help.I am on an individual plan.

Quiero cancelar una suscripción y no está el botón para hacerlo. Llevo una semana tratando de contactarme con el equipo de soporte Y NO OBTENGO NINGUNA RESPUESTA. Podrian ayudarme por favor o dejarme el dato de alguien que puede resolver este problema? PESIMO SERVICIO

I have been a member of Adobe creative cloud for many years now, a faithful customer with all apps. I retire this year and will have to give up my Adobe account due to the cost. Now I only do a little photography and digital artwork but will have to find another way of doing the editing. Adobe do not support retired or disabled customers which I am both now, I find this quite dissapointing from a company that is so big and makes so much money from us. My account will stop in October of this year and in the meantime I will search for other options and download all of my content and hope I can still use most of it when I want to. Does anyone else with an Adobe account find adding Adobe to a dwindeling retirement package a strain and, why oh why does a company of such size and stature not help or even be seen helping people in the same position, I know veterans that would love to get into Adobe but just can not stand the cost. Come on Adobe, get seen helping.

I canceled my subscription within 14 days, starting August 1, when will I get a refund for my subscription?

I just see this page no info displayed to cancel 

Bonjour,Je viens de reprendre un abonnement annuel et il est impossible d'accéder à la facture et à tous les onglets.j'ai le message suivant:Impossible de charger les donnéesUne erreur s’est produite lors du chargement de l’historique des commandes.Un bug,  qui a déjà eu ce cas et comment le résoudre?

Ich bekomme immer wieder den Hinweis, mein Konto würde von mehreren Personen genutzt werden. Das ist falsch. Ich habe die Creative Cloud an nur zwei Rechnern installiert und arbeite immer nur an einem Rechner zur Zeit. Niemand sonst nutzt meinen Account. Der eine Rechner steht bei mir im Büro, der andere zuhause. Es ist also unmöglich, dass ich an beiden rechnern gleichzeitig arbeite. Das ist also genau die Situation, die mein Account erlauben sollte. Dennoch bekomme ich immer wieder den Hinweis, dass eine andere Person mein Konto nutzt und muss regelmäßig mein Passwort erneuern. Ich habe schon mehrfach mit dem Support Kontakt aufgenommen, der aber nicht helfen konnte. Einmal wurde meine Installation ohne vorher zu fragen remote von meinem Rechner entfernt, so dass alle meine Voreinstellungen verloren waren. Genützt hat es nichts. Ich finde diese Situation äußerst nervig und erwarte, dass Adobe hier eine Lösung findet.

How do you contact a real person at ADOBE. Customer Care is awful. I  took out a free trial last October which I'm pretty sure I cancelled in the requisite time but find I am being charged still. I need to speak to a real person . Any ideas please?

Hi guys,I have redeemed my stock contributor voucher code just now & rather than update the existing plan, it seems that a new plan has been created.I had to pay for one month as the last voucher you sent last year, expired before this year's came through, but when I go to cancel that, it's saying I need to pay £78.84. Can you urgently investigate & let me know how we can resolve this. Essentially I need one plan attached to my account & for it to be paid for by my earlier voucher redemption.My next payment is due to leave my account on 19th April, hence the urgency plea.Kind regards,JasonI have just read your FAQ's on this & feel it only partially answers my question. It says payment will be suspended, but doesn't say when or how quickly. Kindly advise - thanks for your help.I already have a Creative Cloud plan. Should I wait to redeem my code?If you have the exact same plan as the one you received as a bonus and redeem the code using the same Adobe ID, billing will be

Last year I took out a student subscription to use with a course I was undertaking. I understood that the subscription was monthly for 12 months and I had no issue with that. My issue is that the subscription has now rolled over onto a higher fee with no recent notice which is unacceptable. To get out of this subscription I need to pay a fine. I’m shocked at this poor practice by Adobe - surely the minimum I should expected was a reminder that the subscription would move to a higher rate. Has anyone else experienced this with Adobe and if so do you have any advice please. Thank you

ineed to email customer services about my plan as i am unable to cancel in my account.  i am placed on constant loops in the account when i attemot cancel or contact through chat (this is non-existant) so just need an email address.  can i get one please?    

Hello,My subscription of 5 years just got renewed two days ago but I received an email stating that the price of the monthly subscription to the Photography (20Gb) plan will go from 11,99€ to 18,14 € per month next month. But, good news, the price would remain the same if I switched to upfront annual payment. I thought "sure", since I'll still use PS in a year, but when I click on "Update Subscription", I get:Error: Plan unavailableWe’re unable to continue with this plan. Select another plan or if you think you’re seeing this message in error, please contact Customer Support. What gives? If I cancel, that plan isn't available on https://www.adobe.com/fr/creativecloud/plans.html and I'll have to pay much more. It's like dangling a carrot in front of me, onIy to deny it in the end. I just need Photoshop and Bridge. Can you do something about it? The chatbot is utterly stupid and doesn't understand the problem. 

hi! when i try to cancel my student plan, it doesnt let me. it says that social sign is not supported?? and it asks me for me to change my password after that. and after all that, it returns me to 'social sign is not supported'. pls help me!! i dont know what to do ;-; i have attached a pic of what shows when i try to cancel it (english isnt my first language so sorry!)