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sister Photini
Participating Frequently
August 26, 2021
Question

CCX Process Update question

  • August 26, 2021
  • 2 replies
  • 602 views

Hello!

Two months ago, after updating Photoshop (22.4.3), Illustrator (25.3.1) and InDesign (16.3.2) every time that I turned on my Macbook Pro 16 (2019, 2.3 GHz 8-Core Intel Core i9, 16 GB) it started working very hard - the fans were very noisy. This made me check the Activity Monitor and I found that an App called CCX Process and another one called CC Library were using almost 100% of my CPU. Once I tried opening Photoshop the problem became worse. My Macbook was so hot and loud that I could not work.

Once I killed those two Apps, and worked with Photoshop, for some time there was no problem, but after a while those two Apps showed up again in the Activity Monitor.

I tried deleting them but they appeared again. So, I finally uninstalled Adobe Creative Desktop App along with Adobe Creative Experience (which included CCX Process and CC Library).

However, this is not a viable solution, since I am not able to install the available updates and work properly, taking advantage of all the benefits of Adobe Creative Cloud.

Recently, I received an email from Adobe about the new updates. To my surprise I found that among them there was an update for CCX Process (MAC) (4.5.0). However, when I clicked on the Learn More link it took me to the Adobe Home Page.

What is this update? Does this mean that the problem has been fixed?

Thank you and I look forward to hearing from you! 

    This topic has been closed for replies.

    2 replies

    Ged_Traynor
    Community Expert
    Community Expert
    August 26, 2021

    Moving thread to the Creative Cloud Services forum from Using the Community