Questions

Hi I am new to the adobe product set and am finding it a little confusing.  I have come from imovie and powerpoint .... so these amazing products are a big step up.  Finding my way around premier pro, sort of ok....I guess the more I use it the better I will get.  However, I use to create graphic animations (simple business line and text style diagrams) in powerpoint, then screen record the animation using quick time, crude I know, but it did the job albeit a little jumpy.  In order to achieve a seamless transition when importing into Premier Pro, I would like to use one of the adobe products, but am confused as to what is the best product to use for this, Illustrator? Animate? After effects.... Any help gratefully recieved.  Thank you in advance. 

How do I find out what my admin password is? Is it the same as my Apple ID? I've tried multiple times and it's not letting me get in

Today it tried to update all my apps to their current version, including Photoshop, which is crucial to my job and not only is it constantly failing to update them, but it also deleted everything. Needless to say this is a tremendously big issue, because I simply cannot work.  

Hello there,I am a UX/UI designer. I want to buy the Adobe XD Premium plan. But I can't buy XD from Bangladesh, because creative cloud service is not available in Bangladesh. Now, what is the solution? can anyone help? Bestmonon

My speciality teacher requires me to buy a Adobe Creative Cloud yearly subscription for the IDP (Individual Development Plan). The problem is that I mainly pay using my own country currency instead of Euros, then lack of Polish support, so tried to contact in English, but the service woman misunderstood me, when I tried to speak that language. Speaking of payments, I didn't like there was no option to pay with bank flows.

I want to have an app installed twice on my PC. The most current one and an older version, both of its 2020 version. I only managed to do with with different yearly-versions. Specifically, I want After Effects 7.0.2 and the latest 7.1.1 If anyone is asking why, any version after 7.0.2 reads Prores files wrong, creating colorshift and unusable Alpha channels.

When I try to get support, they keep asking for my serial number before they wiil help me, but Creative Cloud accounts don't have serial numbers. It says that right in the Help FAQ. I even replied to the help agent stating that I don't have a serial number because I have a Creative Cloud account. I still didn't get a response. I am trying to get help because, all of the sudden, I can't edit photos. The month I paid for through my Apple ID is not up yet, so I know that it is not because I haven't paid. If someone can offer advice and help, that would be great.

Hi, I dont know if only I have the problem. But the CC app is using 90% of my CPU on the new OS Catalina and is causing overheating my notebook. Does anyone can help?Thanks. Swenia

I am an individual seller. I can login. After logging in, I want to go to the seller's panel and I get an error errorcode 500application_code "INTERNAL_SERVER_ERROR"x_request_id "96f41aaf-f0a9-48f2-a3e4-91b1923ccf62" I wrote with chat support. I have been redirected three times. The third time I did not receive an answer.Why this error? Who should I contact? how to solve it?

I have been using my Adobe Cloud on my personal Mac at home, my work PC, and now my new work MacBook Pro. Here is the problem: I have had my new computer for over a week, the Adobe programs were working fine. Friday my computer is operating fine, however, I open any project and the mouse just spins. I have to force quit. I uninstalled everything, deleted preferences, restarted, reinstalled and I got it to work again.  Today, Monday, it is having the same issue. I can't start any new project or old. I have repeated the steps and nothing is working this time. Any suggestions? Should I consult Apple? It is working fine on the PC and working on my old MacBook Pro, its just having issues on the newer one. I have the MacOS Catalina 10.15.5

Our team of 4 are now all homeworking and using our Adobe cloud for storing and sharing files. We have 1TB of space each and I'm using 3.3GB of mine. Whenever I add a project folder to the cloud, I can see the native files using my desktop shortcut, yet my colleagues can't. Every packaged file is there BUT the native one. When I open their project folders, I can see everything but the native file. I can only see the files if I access the cloud through the web based version, which isn't ideal for quickly navigating files.Why is this just happening to my cloud and not theirs? It's really frustrating.

Hi, I have a problem with file syncing in my cloud storage. It says only "Files syncing. Syncing..." My mac is very overloaded with this. Can you please tell me what to do?

Like most apps I use, I don't want Adobe to start on startup or keep thing running when I close the apps. I have Creative Cloud Desktop set to NOT open on startup...yet I keep getting nagged about updates periodically. And when I update (or just check in the app without updating) and then close, it remains in my system tray and keeps processes running. All the time. If I try to sign out, it informs me I can't even run the programs without being signed in again. The programs I pay to use. It even wants to sync files onto a cloud, which as far as I can see I only have options to pause (as oppsed to OPTING OUT of using cloud storage altogether like a sane program would allow).See, this is why I hesitated to leave Photoshop CS6 (it was a student version from college and I didn't want to abuse that). I paid for the program, I installed the program, it only opened when I wanted and updated when I wanted and I didn't have to be connected at the damn hip to Adobe via their stupid app every tim

Hi all, On a computer with Windows 10, the creative cloud update failed with error code: 117 and when I sign in my creative account it's loop to sign in page. I have this isssues with 2 domains accounts (this 2 accounts are in the local admin group), but with a local admin account all work fine.I have try to use the cleanup adobe tool and setup again. The setup work only in the local account.And when I go back in one of the domain account, I have the 2 issues (error code 117 and loop sign-in). What can I do ? Regards

The app consistently fails to update new files/assets. Files are updated online.Refresh doesn’t help. Anyone else?

I can not find the file to export the other abstract colors to my color lookup, I dont even have. a folder that says color lookup and the color file is empty.  Nor is my adobe file in library and I dont seem to have. aprofile file.  I use a mac. 

I have an LG OLED TV. My Adobe Portfolio web pages loaded perfectly in the TV's web browser up until a few days ago. Now they do not. No system changes that I am aware of - perhaps there was an automatically applied software upgrade on the tv. All other non-Portfolio websites load fully on the tv - Adobe Portfolio pages seem to be the only ones affected. Not only my web pages but also ones created by a friend that I also cannot load. No problem with loading the Portfolio web pages on other Internet devices. An LG support agent told me to reset the TV to factory settings. I am reluctant to do that straightaway as I would then have to reload a bunch of stuff and I have some doubt that doing that would fix the problem that affects only websites that are generated from Adobe Portfolio. Any ideas and suggestions on what would be causing this problem and how I might overcome it before I go to the factory reset on the TV? The web pages partly load. I get only a grey screen but when I mov

Hi,I would like to report what I believe is a huge problem happening when synchronizing my creative cloud folder.Firstly, the sync of my folder never stops. It's continuing synchronizing without ending.Most of my files are in the cloud though, besides on my other computer at the office  (I've got two computers connected to the same account).The huge problem comes the other day when I saw in my trash up to 40 GB of files that I couldn't remember to have put there. I empty the trash and some of my files were deleted within my creative cloud folder. Yes, apparently, the Creative Cloud has put some of my files into my trash.After a quick research, I've noticed all the problematic files are related to my Final Cut Project. Apparently, the Creative cloud is having issue with the file of Final Cut Libraries and for some reason is putting this file into my trash. In addition to this, the computer at my office has the original files of the library in a new location (within the Final Cut li

I did an interview last week using  Adobe Connect, there was a new person besides the interviewers, he was from the HR department, How can I know his name that he used to join the interview? Thanks in AdvanceAhmed Elmaamoun

how do i create a digital signature on my android or iphone?

Hello, I am trying to restrict the permissions on a document during opening of the document without making any modifications on the document security policy itself.The restrictions are based on some policies (dynamic in nature). Hence I am specifying permission callback as part of opening the AVDoc (using the AVDocPermReqProc permReqProc;) most of the permissions are being honored by the tools and are working as expected. The below are the list of things which I couldn't get working.Disabling the UI Email option is not working.Combine file and compare file tools is able to extract the pages from the document inspite of request being denied by the callback. To test if the permissions from the pddoc layer are being honored I even tried removing most of permissions while opening the pddoc using the _t_PDDocOpenParams and corresponding function. Even this seems to not stop those tools from accessing the pddoc pages. Now I am not sure if this is a problem of the _t_

I'm frustrated with the Adobe product. Let me explain my goals and reasonings here, and hopefully we can find a solution or at least discuss why I am unable to so I can come to some level of understanding as to why Adobe has set things up the way that they have. Frustrated though I am, I come here with an olive branch in hand, with the intent to understand why things are currently set up the way they are.I am an avid user of Photoshop, Illustrator, InDesign, Acrobat & AfterEffects. I am a PC user and I recently refreshed my build and reinstalled windows. I use Google’s cloud solutions for my storage and I do not need the backup and cloud storage offerings that Adobe provides. What I want is the freedom as a user to use the products I want to use (photoshop, illustrator, etc), and not use the products I don't want to use.Upon reinstallation of Creative Cloud, I am immediately confronted with the first of many things that do not give the user a choice. I do not get to choose wha

Hi I have files on my creative cloud online but they dont show in the sync folder on my mac. I've signed out and reinstalled creative cloud but nothing is working Any suggestions? Thanks

Hi i am using Adobe livecycle server to generate PDF. i a using its functionality HTML to PDF converter and it works sucessfully i am getting PDF. now have a new requirement of adding Header and footer in every page of it and i am not able to find anything related. can anyone help me out in doing so.using below codeclass: GeneratePdfServiceClientmethod: htmlFileToPDF

I have some 20 year old files which are have the .PDD extension - photo files.  I beleive they were generated by a very early version of Photoshop.  If I click on the file Photoshop is started up but the files won't open.  How do I open a file with a .PDD extension?   Any help would be gratefully received.  Thanks.  Frank54