What a tangled web of nonsense Adobe Help is ...

I've been trying for 5 hours now to add space to my Adobe cloud because it says I'm out of space.  I can not get hold of any real persons, only the online assistent which just leads me in circles.

I tried to add more space and got this error:

I have no cloud document and yet Adobe tells me I am out of space.  I get the same error when I try to switch to a new plan.

Adobe tells me I have no cloud documents but then it tells me I am out of cloud spacw.  I just don't get.

I realize that Adobe probably has way too may people trying to get help than they can accommodate.  Some how they need to come up with a better help system.  This so called "help" system is so frustrating, it just goes around in circles with system errors and no real solutions.  Sure, they posted a phone number but that's not what I want or desire.  They help system needs to be re-thought so that uses can get the answer and not be led in circles.  So very, very, very frustrating.

[Moderator moved the thread from Enterprise & Teams to the correct forum]