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Mads126575184
Participant
October 13, 2022
Answered

Photoshop download location settings?

  • October 13, 2022
  • 1 reply
  • 648 views

I have resently started paying for access to Adobe Photoshop, but am experiensing trouble downloading the program. Originally there was not enough space on my PC, so I used my external WD backup disk for the download. Later I cleaned up the content of my PC, making room for the program.

  • Firstly I copied Photoshop from the external disk and installed it on the PC (afterwards deleting it on the disk). The result being that Adobe Creative Cloud desktop insisted that I now needed to download Photoshop and that the Tips&Tricks e-mails could not connect to the program.
  • Secondly I deleted Photoshop on my PC and tried to follow the installation procedure from the Adobe desktop from the beginning, thinking this will reconnect the program with the register and connections from Adobe.

The result: The download fails at 10% and an error message 176 is displayed saying that it cannot download to a network station and that I should choose another location. I suspect that the setup is trying to download the program to the inital location on the external disk (which is disconnected). NB: I am not given a choice where to download when clicking the button.

The dilemma: How can I change the settings for this download to the Programs/Adobe-folder on my PC making the program respond correctly?

 

Moderator, moving to Download and Install

    This topic has been closed for replies.
    Correct answer Peru Bob

    I think you should do as @kglad suggested: clean-up the mess and start again with a clean installation.

     

    I agree.

    Also:

    If you haven't enough free space on your system drive for temp and system files, even if it does install, you may have performance issues.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 13, 2022

    you created a complication: never copy programs onto a pc or mac whether adobe's or another company's.  executable programs should be properly installed with an installer.  (you can copy many other file types without problem).

     

    also, even if you're properly installing onto a non-c drive, you'll need about 1 to 5 gb per adobe programs and 1 to 5 gb for the cc desktop app.  assuming you have enough c drive space:

     

    try each step below. if you are unable to accomplish the task, move to the next step.

    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    check for, and if available, update your os

    repair all ms visual c++ versions that can be repaired.

    update your ms visual c++, if it can be updated

    restart your computer (don't skip this)

    reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

    if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

     

    change the install location for your apps: open the cc app click file>preferences>apps>and change the install location (to a non-root folder on a local hard drive).

     

    install your apps and trials

     

     

    M
    Mads126575184Author
    Participant
    October 13, 2022
    Thank you for your explanation and the -to-do list. My technical knowledge
    is somewhat limited but I think there should be a simpler solution to this.
    Some facts first:

    1. I have not copied the program in any way, but used the correct
    installment method presented on the Creative Cloud Desktop
    2. Photoshop does not initially appear on the list of installed programs
    (WD disk disconnected
    3. When reconnecting to the external WD disk I am allowed to click
    Install PS, which then performs the setup smoothly and adds Photoshop to my
    list of installed programs.
    4. My aim however is to install the program on my PC along with the
    other Adobe programs, making the program respond quicker and work
    independently without having to connect to the disc
    5. The Install-button seems determined to install PS on WD My Book (E).
    When this is *connected *(containing PS alleredy or not) the
    installation runs without problems.
    If the external WD disk is *disconnected *the installation starts
    without any question of where I want to install the program and terminates
    after running 10%.

    How do I redirect the installation to my Program/Adobe folder on my PC?
    Do I really have to go through the extensive process described?

    *PS:* Photoshop runs normally when installed on the separate disk, but
    is slow and not where I want it to be located.
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 13, 2022

    you can't install onto an external drive, if that's what you're trying to do.  you must install onto the non-root of an internal drive.

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