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A
Anonymous
January 12, 2015
Question

Acrobat Standard XI deployment issue

  • January 12, 2015
  • 2 replies
  • 1763 views

Hi all,

I have trouble deploying Acrobat Std XI in our corporate environment via SCCM 2012.

Prior to the deployment I always apply the latest update via an administrative install (AIP).

It used to work with older versions of the Reader and Acrobat.
It also works with Adobe Reader 11 without any issues but I can't get it to work with Acrobat Std XI.

I first create an administrative installation (AIP)

msiexex /a AcroStan.msi

I then apply the latest update:

msiexex /a AcroStan.msi /p AcrobatUpd11010.msp

This all works without any issues.

I edit some settings with Adobe Customization Wizard XI.

When I then try to install the software with or without the MST it fails.

At the end I receive "Installation Interrupted".

I then tried to apply an earlier update (11.0.02) also without problems.

The installation of Acrobat seems successful but I cannot start Acrobat.

Every time I start the application the Windows Installer starts to run and nothing happens.

The shortcut also doesn't have the Acrobat icon.

All prerequisites are installed.

I've also tried to install it with the switch IGNOREVC10RT 1, even though this is not necessary as this prerequisite is already installed.

I have a log file as well:

https://dl.dropboxusercontent.com/u/26384367/acrobat.log

(removed license information from log file)

I always did it like this and it was never an issue, but it doesn't work this time.

I've tried to install it on different computers. On x86 and x64 systems...

Any help appreciated

Thx

This topic has been closed for replies.

2 replies

A
Anonymous
January 14, 2015

I tried to install it with the cmd switch IGNOREAAM=1

The installation was successful this time but I couldn't open Acrobat until I've installed the Application Manager from here: Adobe - Adobe Application Manager : For Windows : Adobe Application Manager : Thank You

But then when I looked at the installed version it was 11.0.00

It was not version 11.0.10

Anyway....
This is no solution for me. I don't want do deploy two separate packages for one software and I don't want to script it.

Also when I opened the "Application Manager" it started to update itself and now it's called just Creative Cloud.

The reason why I always used the AIP method is because it so much easier to deploy updates.

This is so frustrating!

/edit

brogers_1

We have Windows 7 and Windows 8.1 in our enviroment. Both x64. We don't have x86 systems anymore.

Deployment via SCCM 2012

EnterpriseHelp
Community Manager
EnterpriseHelpCommunity Manager
Community Manager
January 14, 2015

Again, AAM does not need to be involved or ignored, and you need to look at the OOBE log.

A
Anonymous
January 12, 2015

OK,  are you creating a verbose installation log during the installation?  This will help you troubleshoot the issue by letting you know what might be possibly failing during the installation.  If you are creating a verbose installation log, then can you post it to the forum?  If you are not creating a verbose installation log, then can you create one from one of you AIP installations?

A
Anonymous
January 13, 2015

Hi Sabian,

Yes, I've created a verbose installation log.

I've posted the link in my first post.
Here is it again:

https://dl.dropboxusercontent.com/u/26384367/acrobat.log

The only thing that comes to mind when looking at the log file is that perhaps our license key is not accepted. I'm not sure though.

We have a single language license and I also install only one language so this shouldn't be the issue I guess?

Btw, what I forgot to mention. I can install Acrobat 11.0.0 without any problems. Works like a charm.

But I can't install it with the latest update.

EnterpriseHelp
Community Manager
EnterpriseHelpCommunity Manager
Community Manager
January 13, 2015

Honestly, I'm not sure if this is correct.

Isn't this only if you are using Creative Cloud?

Anyway, I will test it and get back to you.


I also see this in the log: http://www.adobe.com/go/ms_kb930627. However, the link is broken. Trying to track down what this is. . .

Ben

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