Questions

Hi We operate on a Windows 2012 terminal server environment and although there is potential for approx 80 or so users to be logged on via Remote Desktop, only 8 or so users would actually need to use the software.  I'm not really wanting to install software on local machines but no point in licencing for 80.  Is there anything you can advise please to solve the problem?Thanks

Olá, colegas da comunidade.Eu tenho o photoshop cs5 ativado em um computador e preciso transferi-lo para o meu novo computador, porém eu perdi a licença, tem uma forma de remover a licença e me informar para que eu possa ativar no novo computador?

I purchased adobe acrobat 2015 or XII and i have been using the same software since years now i am trying to move to another machine but the serial key is not able to validate or activate the software.

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Hi,I was looking here:Adobe Security Bulletin Document Cloud Product Tracks — Enterprise Administration Guide And I was wondering what path we should choose. We would like to lock down patches ie: we don't want it to update automatically, as we'd like to do some testing really. The fact that only the latest update is available doens't matter too much, if it means that we can schedule it as and when we please, and so that we can check the general firmware.Also, I'd imagine you can just patch over whatever we've got already, instead of re-installing Adobe reader every time, and recustomising it every time?Thanks

Is it possible to create individual packages for creative cloud programs instead of 1 big package? The single package is a little too big to deploy over the network, so we would like to be able to create and deploy multiple little packages 1 app at a time instead. If it's possible, how would I do it?[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved to Deployment forum... Mod]

Greetings.I'm trying in vain to stop adobe showing the eula and welcome screen every time a network user runs the program. I've used profile manager to set manual plist changes (com.adobe.Reader.plist)  under the DC branch however nothing I seem to do works. I've even tried running the program,setting it up, copying the created plist, uploading it into profile manager and using those settings, still no joy. Please can anyone help as to where I am going wrong.Thanks

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Hi all,I've recently inherited the task of administering Adobe Acrobat 2017 Licenses for my organization.  I've been trying to sort through our installs vs purchased licenses count.  We use the TLP license type. I've been told that before we transitioned to the Adobe TLP, there were several boxed retail versions of Adobe Acrobat 2017 purchased and installed.  My goal is to sort out which copies are using our TLP serial number, to make sure we stay in compliance with the total number purchased.Is there any way I can look for this information on my network, or get Adobe to check their systems for this information?  I really don't want to wait until we hit the limit and get denied an install, or worse go over that limit and be out of compliance with Adobe.  I'm not sure what information adobe keep in regards to mapping a serial number to a device, but ideally a way to track which machines the specific key is on is what I'm looking for.  Any assistance would b

I am currently building a custom package for Adobe Reader 2017 (classic track), using the Adobe Acrobat Customization Wizard DC (2015).My goal is to have protected mode enabled for all files, except those I designate.  In this case, I want the logged in user's desktop and documents to show up as trusted, as well as an file that is launched from within our fileserver.  Sounds pretty simple right?Here are the settings:After doing some digging, it seems that the system variables are not support, so question 1 is how can I allow only those two folders within the user's profile to be listed as trusted, while not having their downloads folder or any temp cache folder being included?  I have 5000 or so users, all with unique user names, so manually setting them is not feasibleOnce I installed the application, I went to security settings, and this is what was listed:It was originally blank, so I added the local user's documents folder.  However, none of the hosts or trusted

I am trying to create a package in Windows 10. I get through all the dialogs and it begins to download. However, it never gets to the summary page. The destination directory is empty. I get sent back to the application selection screen.Anyone have any ideas?Thanks!

All my students downloaded and installed trial versions of Lightroom. With the packager I tried putting a license on a USB-drive and installing this on their PCs and MacBooks.This doesn't seem to "unlock" their trial versions. What to do?

Hi, I'm the admin of a CC-Team. We have a lot of folders. Unfortunately two team members left and still are owners of some folders. I am not invited to these folders, so I can't see them. How can I make them visible or admin them?Thx for your help.

hi, I'm trying to install the Adobe Creative Suite silently, but when I try to run the MSI I get the message below:the setup must update files or services that cannot be updated while the system is runningHow can I bypass this message?Regards

Hello,We currently use Nitro Pro sitewide in our environment. We are considering switching to Acrobat Pro but before we do so we would like to a couple of users to trial it.Googling 'acrobat pro trial' takes me to a consumer web page where I get a trial for only 7 days and have to enter credit card details for a subscription for after the trial expires. I don't want this because we would pay for it via a reseller with bulk pricing, single key etc..How do I get the enterprise equivalent of the trial?Thanks

When will it be possible to create a Creative Cloud 4.6.1 package from the Admin Console? When I create a package it installs 4.6.0, not the latest version, 4.6.1. Support told me I need to install 4.6.0 first and then auto-update to 4.6.1. I do not want to enable auto-update and I'd rather install Creative Cloud with an admin package rather than download the public download since we disable several options with the Admin Console package.

Hello,We are running into the same problem. Creative Cloud is forcing an update to version 4.7 and it fails at 42%. I was able to find the off-line install, but it is for version 4.6 still.Uninstalling and reinstalling on all my team workstations is not an option. Is there a URL where 4.7 can be downloaded?Is there another work-around to avoid uninstalling and reinstalling?Thank you.

Hey Guys,since yesterday there is an Update for the ACC aviable, wich is the best way to make this Update Silent. Some information about our CC Deployment, We have Adobe Enterprise ID´s and we have used the Adobe Creatvie Cloud Packager to install ACC/Indesign/Photoshop/Illustrator/Acrobat DC. i have allredy tried to make a other Package there only incloud ACC and install this Silent but this do not update my ACC to Version 4.7.0.400 Thank You for your helpWolfgang

Wir nutzen Acrobat Pro 2017 im Rahmen einer Volumenlizenz. Im Rahmen der Installation wird bei jedem Anwender gleich die eingescannte Unterschrift hinterlegt. Wenn man die Software danach bei einem anderen Anwender installiert, wird automatisch die Unterschrift des vorherigen Anwenders installiert. Wie kann man das verhindern?

I am exhausted... been trying to re-install adobe CC for more than 2 days now. Recently the adobe CC has the issue with error message to say some file cannot be started or missing... I can't really remember what was that. And then there is an "upgrade" and I clicked upgrade and that when the issues are getting worse.I've uninstall all the program, I have use the Cleaner tool, I have turn off the antivirus... and managed to install CC desktop app... BUT... stuck in installing photoshop at 92%....... Not so sure what cause it... and now I try direct installation by downloading it from https://prodesigntools.com/adobe-cc-2018-direct-download-links.html .While doing this.. I tried to call Adobe support, and they connected me to the Team department because my license is for enterprise one. Waited for almost one hour and no one answered me.... What a good support it is.... oh well... any one can help me please?Actually, I just do the direct download, and receiving a crash report when trying

A customer of ours uses Server 2016 Remote Desktop Server..They have Adobe Acrobat DC en Adobe Acrobat Reader installed on the Remote Desktop Server.If Acrobat DC is the default PDF application:When you turn the previewpane on in the Windows Explorer and you 'preview' a PDF file located on a networkshare the preview prevents you from deleting the file.You can't delete the file because the file is in use by 'Windows Explorer'.If Acrobat Reader is the default PDF application the preview works fine and you are able to delete the PDF-file.This isn't a workable workaround for the customer because they edit +/- 200/300 PDF files a day.We tried replacing the PDFPrevHndlr.dll from Acrobat DC with the PDFPrevHndlr.dll from AcrobatReader and from a clean Acrobat DC installation on Windows 10 (which doesn't experianced the problem). But the other PDFPrevHndlr.dll won't work with the installation they complete break the pdf-previewer.Is there any way to resolve this issue for the customer?Greeting

I was wondering if anyone can help me out with this issue. I was recently tasked with getting SSO setup for Spark with Premium Features, SSO works great, but the problem is how do we keep our 14,000 users up to date without manual intervention and dealing with CSV files. So we moved onto implementing the User Sync Tool.I went through the SSO, User Sync Tool, and Adobe I/O setup guides and things are working fairly well. We are at the point where we can sync our LDAP users from AD into the admin console (They appear under directory users). However when we add the "--process-groups" switch to these commands below (Also tried preserve instead of exclude in both commands) it goes through the ldap read/load fine but as soon it gets to the Start Sync with UMAPI it fails."Python user-sync.pex -t --users all --process-groups --adobe-only-user-action exclude" or "Python user-sync.pex --users group "Adobe Sync Test" --process-groups --adobe-only-user-action exclude"Here is the output I'm getting

hiwe face a problem on multiuser devices.User A has Arcobat DC license and gets DC software installed on his device. user B has only READER installed on B's device.User A now works on B's device -> DC will be installed, READER uninstalled.User B returns and cannot work with READER included in DC installation.What is the right procedure to provide READER to all and DC to moving users?BRMarkus

I've been banging my head on this problem for a few days now, and can't seem to find a resolution.  I'm moderately familiar with packaging and scripting installs, so there is a possibility my issue lies with my understanding of patching MSI files with MSP's.I'm trying to create a custom installation of Acrobat Reader DC 2017 using the Acrobat Customization Wizard DC.  The downloads I'm starting off with are:AcroRdrDC1701220093_en_US.exeWhich contains:     abcpy.ini     AcroRdrDCUpd1701220093.msp     AcroRead.msi     Data1.cab     list.txt     setup.exe     setup.iniCustWiz1502020039_en_US_DC.exeStep 1:  Extract files from AcroRdrDC1701220093_en_US.exe using 7zip to a folder called ReaderStep 2:  Install Acrobat Customization Wizard DCStep 3:  Launch ACW, load AcroRead.msi from Reader folderStep 4:  Modify the settings,

My accounting department is requiring me to change to Invoicing only (and not the credit card) due to the size of our team now (we have 7 users at almost $500/month).  I contacted the support group at Adobe, and they told me I would have to cancel my account and create a new one.  That would be a hassle for my team to reset that all up.  If that is the only option, then I will have to start looking at other products.  Seriously Adobe, this should be a simple change.  I'm very disappointed to hear this is the only option.