Questions

Buenas tardes,En nuestra escuela tenemos contratada una licencia de dispositivo de Adobe Creative Cloud y quisiera plantear la siguiente pregunta:¿Cómo puedo saber en cuál computadora de nuestra escuela tengo físicamente instalada la licencia? ¿Es algo que se puede comprobar?No sé si he sido lo suficientemente claro. Toda ayuda que me puedan brindar es bien recibida.Saludos cordialesFrancisco José

Dear All,I have a problem a little different than I saw before in this forum.I can easily log in my own personal account. But my university account does not work. I keep getting "Another user is logged in" error whatever I do. I tried erasing my cookies, changing browser and computer!Any help would be greatly appreciated!Thanks,Hamid

But you cannot download an Reader DC MSI anywhere. All of adobes links just point to an EXE.Please send me an MSI.

My admin at my university (we have an ETLA contract) ran the Adobe Serialization script in Terminal to license my installed Adobe CC software on my computer (with my Adobe ID). It works for most programs. However, those programs that I installed before and whose trial period is over are not licensed (in my case: Muse, Animate). I did a complete reinstall after running the Adobe CC Cleaner tool. No solution. I followed the advice at Resolve connection errors with Adobe Creative Cloud and Creative Suite applications . No solution.I contacted Adobe via chat. They recommended to use my university Adobe ID. But we don't have one (we have this ETLA contract) ...Somehow, the old installation information persists. Any help?

Hi all,We are using CC Packager to package up individual applications (Photoshop, InDesign etc) and are having trouble deploying the applications once packaged. To deploy, we are using SCCM 2012 and are deploying to Windows 7 x64 clients. It appears that the install begins on the client, then hangs, never to finish.We are running the MSI with the REBOOT=ReallySuppress and MSIRESTARTMANAGERCONTROL=Disable commands, but with no luck.This has us really stumped. The applications seem to package fine, yet just won't install. If we manually run the installer, we can see it begin installing, then the progress bar goes backwards and the installation ends without displaying any sort of message.Also, as an FYI, we have followed this guide closely in our attempts: http://helpx.adobe.com/creative-cloud/packager/deploying-packages-sccm.htmlHas anyone experienced a similar problem? Any ideas?Thank you in advance.Ryan

Hello,I've been trying to install the enterprise version of Creative cloud on a windows 10 system for the last couple weeks and i've consistently been getting a return code 6 on the log file. I am not sure how to proceed with this problem.I have tried redownloading the installer files using the Creative Cloud Packager. The settings I have been using is as follows:Creative Cloud for Enterprise > Login with credentials from licensing.adobe.com > Create Package > Licence Type (Serial Number) & 64 BitI've ensured that the system is up to date. I've tried to installed while connected to our firewalled network connection as well as an unblocked internet connection. I am having the same issue. Can someone lease advise me on how to move forward with this?Product Name: Creative Cloud ENTVersion: 1.0 I've attached a link to the log file on my google drive. PDApp.log - Google Drive

Hi Everyone,I've seen threads on here for other people that are having this issue, but can't find anything current so I guess I have to ask. Is the FTP site still active for downloading the Adobe Customization Wizard? Every time I try to get to it I just get the Google Sad Face: I also get similar messages in other browsers.One post did mention that the site needed to be accessed via an FTP client. That also resulted in a failure. Clonezilla returned the message: "Error: Could not connect to server"One thing that also does happen is I get asked for a credential login (makes sense, it is FTP after all). However, Adobe doesn't mention needing any credentials on the Customization Wizard documentation. Are there credentials that need to be entered? Or, better yet, does Adobe have a link where this can be directly downloaded?Thanks all for any help!

I'm having trouble running Adobe CC Applications due to the below error. Unsure what changed besides an update to CC 4.5.0.331 & possibly me uninstalling & reinstalling the software. This is happening with at least Photoshop, InDesign & Illustrator (though I've got a different problem with that one, where no error message is shown at all..):Interestingly I also get the below at the same time, I presume this is the error logger trying to do it's thing? Strange as I'm on an account with Local Administrator privileges (corporate environment):I've tried:Setting the permissions / folder attributes (grant Full Control to Everyone, Users & Local Administrators, along with unsetting Read-Only & Apply to all Subfolders) on both SLStore and Adobe PCD folders).Uninstalling & Reinstalling the apps through the Adobe CC Panel, & running as Administrator.Uninstalling all apps, then uninstalling the Adobe CC Panel, using the Adobe Creative Cloud Cleaner Tool to scrub it cle

I can't deactivate Adobe Acrobat 8 Pro

The company who I work for has Adobe Enterprise Cloud, usually never a problem. But I got a message to log in yesterday.  So that is what i proceeded to do, but I am only getting 7 day trials on Photoshop, Illustrator and InDesign. Acrobat is actually missing for some reason. This is paid for annually by my company and up-to-date. Any ideas?

Hello, I have no clue what wrong is with this tech-chat support today. Last case number ADB-2601663-C8D3 ended as expected. They are told me to wait 1-2 minutes, and I was awaiting. After few minutes chat ended. I have tried few times but still this same. I can't make a report - this is so expecting, because its Adobe - but more important is I still need a solution for my problem. Problem: I have installed Adobe Cloud and I have licensed it on Macbook but license is not visible. I know what to do things like that. Last time when we got a problem with license, tech support was connecting and performing a script file. What can I do? We are still running on trial.

Hello!The company uses a proxy- Cisco ASA.Quite often, access to the site of Adobe.com and Adobe Creative Cloud services is lost. Let's say yesterday and today the services of Adobe are working properly. But tomorrow, again, it will be impossible to go to the site or sign in to Adobe Creative Cloud or Creative Cloud Packager.Resolve Adobe Updater Issues on the WSA - Cisco - Completed, but does not work.https://helpx.adobe.com/content/dam/help/attachments/Creative_Cloud_for_enterprise_Service_Endpoints.pdf?wcmmode=disable… - Completed, but does not work.IP addresses used in the Adobe Analytics Cloud - Completed, but does not work.Usually I see this:Of course if I turn off the Cisco ASA then the problem disappears. Obviously, I can not do this. But I can't find information to configure the Cisco ASA to Adobe worked steadily.Domain: ru.P.S. The problem with accessing the sites and services is only with Adobe. There are no problems with other sites.Please, help.Thanks.

I have two Macs both are running the latest operating system. One is New with no software installed except chrome for example.I am logged in on the older one with an enterprise account connected to a local college. It works perfectly.I have downloaded (on the new computer)  Adobe Creative Cloud, installed it, and logged in with my schools' account. When I tried to download Photoshop software doesn’t download and I just get a waiting indicator which never changes.Also at the top, it says "updating Adobe Creative Cloud (6%). But this does not change either.When I go to log out of the schools' account and log back in with my account the log out the bottom is grayed outThanks for you help

Adobe Reader has a massive security flaw in it which we have been trying to patch for well over a month now.Turns out that it will not install via GPO to computers running Windows 10 1709 but will install to Windows 10 1803; with our upgrade to 1803 not due till later in the month what is the solution to getting the new version of reader to install?All computers show they are getting the policy for the install of 2018.011.20040 but it does not install over the old version.We fixed Flash player, which was having similar issues, by doing a RegEdit to some keys due to a TLS 1.0 issue. Is anyone aware of a similar fix for Reader?The GPO is fine. Clicking the .exe is not the solution. Please help me with a useful solution to my actual problem

So we are doing an enterprise deployment via GPO; we'd normally patch AcroRead.msi with he msp file within the downloader. However, once it is imported into Gropy Policy Management it shows it as version 15.7

Hello Adobe,would you please so kindly and give me some Instructions where to Download the Current Adobe Acrobat Pro 11 MSI Installer and where to get the matching Patches for it ?We downloaded the Acrobat Pro 11 directly for your Website but the Installation of this Client failed because it was not compatible with our Serial Number so a Colleague of mine downloaded a different Version of Acrobat Pro 11 from the "Licensing Website: LWS".The new downloaded installer was now compatible with our Lizense but we need to update it to a current Version because Version 11.0 does not work with Office 2016(plugins are not displayed)I did this allready with the normal Adobe 11 pro Version downloaded from the website, creted an Admin Image and slipstreamed the Patches using the "/p" Paraemeter. Unfortunally this doesnt work with the Installer Files i received from my Colleague it say the Patch does not the Version.Please Provide Instructions where to download the right version (Is ther no MUI avai

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HiHow can I manage Adobe Acrobat Standard Licenses? I have 25 licenses, I have used all of them for 25 users. today I have rebuild one user' machine, after installing Acrobat, the user start it and gets a sign in request screen with no options. Closing this screen close Acrobat.could you please adviseregards

Device Licenses: How to activate on the computers? I am trying for 2 months. No success

The Adobe Creative Cloud Desktop app doesn't seem to work if you have a PAC file specified in Internet Explorer - Error "No Internet Connection"Log file: - IMSLibHelper      |  |  | 6096 | setting authproxy credentials in fetchAccessTokenForDeviceTokenOPM                      |  |  | 6096 | No Record found for the input fields in opm_getValueForKeyOPM                      | IMSLib_OPMWrapper |  |  | 6096 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsernameOPM                      | IMSLibHelper |  |  | 6096 | Failed to get proxy user name from local db in

Is there any way to programmatically set Acrobat Reader DC as the default viewer for PDF files before/during/after an enterprise deployment? I am able to set most everything else via the Acrobat Customization Wizard, but for whatever reason, following the install, the default viewer for PDF files is still the Microsoft Edge browser. Please advise. Thanx.

Hi Adobe,I am trying to configure a 3 CCP deployment via SCCM for various apps:Design Package - Photoshop etcMedia Package - Premiere etcAcrobat - Single Acrobat DC ApplicationI have created all 3 packages with the CCP and testing the deployments locally first before hitting SCCM will allow me to install the design and media packages fine with no issue. When I try to deploy Acrobat via the msi I get an installation success message and can see in the MSI log I told it to create that it says package reconfiguration successful however no Acrobat DC is installed. I then try to run the setup.exe --silent to see what that gives and the following is displayed:UI mode: Silent2.00%Error : Conflicting Processes running.Exit Code: 19Setup exiting with return code (5)When I look at the ConflictingProcessList.xml I can see a number of processes which must not be running however how can I ensure they are killed prior to the installation other than writing a long script to run before my deployment? I

Hallo,ich bin dabei ein Adobe Updateserver einzurichten. Es hatalles funktioniert bis auf die rechte.Wenn ich „AdobeUpdateServerSetupTool.exe--root="C:/inetpub/wwwroot" --fresh –acrobatonly“ in der command lineAS-Admin ausführe, werden die rechte für die Ordner bis „180120040“ vererbt.C:\inetpub\wwwroot\Acrobat\pub\adobe\reader\win\AcrobatDC\1801120040Diese Datei „AcroRdrDCUpd1801120040.msp“ hat nur System undAdmin-rechte.Log:#Software: Microsoft Internet Information Services 10.0#Version: 1.0#Date: 2018-06-25 14:08:26#Fields: date time s-ip cs-method cs-uri-stem cs-uri-querys-port cs-username c-ip cs(User-Agent) cs(Referer) sc-status sc-substatussc-win32-status time-taken2018-06-25 14:08:26 10.64.47.63 HEAD/Acrobat/arm-manifests/win/ReaderDCManifest2.msi - 80 - xx.84.14.59Microsoft+BITS/7.7 - 401 3 5 1093Wenn ich die rechte neu vererben lasse sieht das Log so aus.#Fields: date time s-ip cs-method cs-uri-stem cs-uri-querys-port cs-username c-ip cs(User-Agent) cs(Referer) sc-status sc-s

Used Creative Cloud Packager and packaged the most recent version of Photoshop with the CC Desktop App.  Tried install both on a fresh PC and on a PC with an old version of Photoshop, both give me the same issue:Install fails with 1603, but after digging in C:\Program Files (x86)\Common Files\Adobe\Installers\Install.log:06/05/18 10:13:27:170 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 3332 | Exiting hdpimInstallProduct with status '0'06/05/18 10:13:27:175 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 3700 | Populating install data from Application JSON06/05/18 10:13:27:181 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 3700 | Sanitizing data for product-'CCX Process' 06/05/18 10:13:27:181 | [FATAL] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 3700 | Sanity check for installation failed, Current version of HD Client 4.3.0.256 does not support this build with minimum supported

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