Questions

Hello,How can a device be reactivated to reinstall the CC suiteThanks

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I am using adobe AI CC, but i need more app AE CC. So, i make payment to get the license and it was successfull. But, why my AE CC still not activated. Please help thanks.

HelloWe just had to redeploy a PC that prior had Indesign installed.This was an Upgrade from CS3 wich we have an CD for.I downloaded the install file and got hold of Our serialnumber from the LWS site.A while into the installation it ask's for the Indesign Cs 5.5 CD.Wich we don't have.What do we do NeXT?Do we have to install the old Version first from the CD?Best regardsJo

Although I'm good at computers but this thing is screwing me up. Everytime this problem kicks in when I try to install a CC product(Photoshop, Premier Pro, etc.) This just happens with every Adobe CC installer. The CC installer installs itself and restarts the explorer.exe and that's it after which it throws the error. After researching I found a error that the Provision tool is showing error 6. I'm running Windows 10(Home) machine, 64-bit with enough space on my drives. The log file is copied below.06/15/18 08:15:17:624 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2108 | Build Version - 1.13.0.5906/15/18 08:15:17:624 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2108 | Logging Level verbosity Set  to 406/15/18 08:15:17:650 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 2108 | Successfully fetched the optionXML content from MSI database ...06/15/18 08:15:23:381 | [INFO] |  | ASU | DeploymentManager | DeploymentMan

Hi guys,I have been on support chat and twitter chat the whole day today.ChatChat has completely quit and gave up on my case - promised to escalate the case and I haven't heard back in 3 hours now.TwitterTwitter support has some kind of issue with me not being an admin on the team account - I added myself and showed screenshot of it.Is there anybody competent on Adobe Support team that can help with this issue?The CaseIt started with me trying to update AI today for one of my co-workers - he was using AI CC 2015. It was strange and then I remembered! I had a case 2 years ago where none of the computers could run newer versions of AI / Photoshop - would completely crash upon start.So at that time I rolled back all 4 production machines to 2015 CC version.What happened todayNow, while trying to update CC app it crashed and didn't even allow to de-install it from the PC. I am still unable to do so - the application uninstall doesn't start.So I took a completely wiped computer with fully u

Hi,We are trialing virtual desktops with XenDesktop.  We have a limited number of licences for Adobe Acrobat 2017.  I have installed both Adobe Acrobat 2017 and Adobe Reader 2017 on to my Windows 10 1709 master image.  I've created an Active Directory group called Adobe Acrobat Users that will have the list of users who are allowed to use it.  Everyone else just gets the reader.I have restricted access to C:\Program Files (x86)\Adobe\Acrobat 2017 so only members of the above group have read/execute permissions.After lots of messing around, I've finally got the user filetype associations working so non-members of that group default to Adobe Reader and users default to Adobe Acrobat.The last piece of the puzzle is removing the Adobe Acrobat plug-in from Google Chrome and Internet Explorer 11 for those who aren't members of the group.  Does anyone have any recommendations?ThanksDavid

I have two servers running as part of a remote desktop farm.  One of them has Reader Xi installed and works fine.  The other has reader DC and that one won't work properly in this environment.  So I need a copy of XI to install on this server so I can have two working versions.  The downloads page for older versions I was on does not give me an option for Xi.  Does anyone have a link that will get me a copy of the XI version of Reader?

Every download fails for Premier Pro, inside or outside the proxy.I see it's coming from the Amazon cloud, anyone else having issues downloading large packages?Sometimes we get 500MB and get excited, then fail!I notice the chat support option is also intermittent.

Hello all,Attempting to customize an installation of Acrobat Standard 2017.  I am using the DC customization wizard (filename CustWiz1502020039_en_US_DC.exe ) and attempting to customize the latest version downloaded by the Acrobat_2017_Web_WWMUI.exe extractor.  Any attempts, however small, to generate a Transform end with the error message "Unable to Submit Changes, MSI Set Value failed, Error Code = 6."Suggestions?

Good afternoon,hope you're well.I have a customer for whom their creative cloud for teams license has been renewed however on their console they are still getting shown as expiring and in a grace period.thanskAndy

I've whitelisted Adobes domains in the spam-filter but from what I can see nothing even reaches the filter. So this means I can no longer add new members to our team and our team members can no longer reset their passwords. This started a couple of months ago.Any ideas?

We are trying to set up an in-house Adobe update server using AUSST (exe version 4.2.0.8). When using it to download the updates, even when doing a "fresh" download, we are seeing at the end an error message like "Error in 41 items".Upon examining the log file we see errors such as:"Fatal Error '125' occurred while download""Received error from HDPIM type = 8 code = 125"We checked our firewall/web filter and it is definitely not blocking or filtering traffic to/from this server.The error codes on this page Creative Cloud download and install errors suggest that 125 is an "invalid URL" error, however the log file does not display the URL it is trying to access so we are unable to check this.Can anyone suggest a solution?Thanks,Dan Jackson (Senior ITServices Technician)Long Road Sixth Form CollegeCambridge, UK.

I am using the Admin console to edit information about multiple users.I download the user list as a CSV.I open in ExcelI add user group info & save as CSVThen I try to upload. It gives an error sayingHeaders (first line of the CSV) are missing or invalidNot sure how to fix?thanksSam

I heard Adobe Reader is free for everyway to use , Can I Install into 1 PC , and then syspred that PC into .wim Imageand then I use that .wim Image to deploy to computersand it's still free?Do I need "DISTRIBUTION LICENSE AGREEMENT FOR USE ON PERSONAL COMPURERS" for this ?Do I have to uninstall adobe reader from all computers , and then deploy adobe reader with Terminal Server ?

In September of 2017, we had 5 artists working for us, and we had 5 licenses for Creative Cloud for Teams.By January of 2018, we only have 2 of those artists still working for us, yet we still have to pay for all 5 licenses for an additional 9 months of licensing because of the annual contract, which is the only way you can get Creative Cloud for Teams. That's literally thousands of dollars lost. Adobe has been absolutely useless is helping us resolve this. Tough luck is their opinion. "Oh, but you can feel free to assign those licenses to anyone in your company!" is what they say. Sure, my Accounting team really needs Photoshop and After Effects installed to get their jobs done.To further salt the wound, when our CC subscription rolled over in September, at no point did we specifically sign up for another year. It just auto enrolled us for another year. I'm pretty confident that unless I cancel our credit card or nag them over and over again starting in August, we'll get auto-enrolled

HelloI want to publish a tender for AEM and to request from suppliers to offer a discount over the Adobe price listIs there a formal Adobe price list for this product and for other adobe products ?Avi

All my CC app cannot be launch. It will automatically close after launch. I cannot open any psd, ai, jpg, png and etc.I already update all the CC app. I can login to my Creative Cloud and download all the update.The issue is the application will automatically close.Please advice.Thank you

We are on Adobe Creative Cloud for Team plan and I use Creative Cloud Packager to create deployable packages to our users. I haven't used Adobe Creative Cloud packager since release of CC 2017. So I'm not sure if something on the network / security change caused this issue. Is there a log that shows why Creative Cloud Packager is not downloading any packages. The download progress stays at 1% and it either goes to Oops something went wrong message or it automatically goes back to the previous screen where you select the application to package.

Last year when I started uni I signed up for a student/teacher account that was about $10-$20 a month. I am now being charged between $40-$50 a month and whenever I contact adobe about this they can only help by giving me a number for enterprise support. I don't know what to do about this as my account doesn't say it is an enterprise account, I never signed up for an enterprise account and I am paying and managing this account myself. If anyone could help that would be great as it is almost impossible to get help from Adobe.

Guten Tag,wir wollen ein Image zur Verteilung für unseren Kunden erstellen. Dafür nutzen wir den Adobe Cloud Packager. Das ist auch ohne weiteres möglich, jedoch fehlt die Auswahl für Adobe MUSE CC. Das erstellte Packet installiert sich ohne Probleme.Will ich nun Adobe Muse manuell nachinstallieren (via Onlineinstaller), funktioniert dies nur auf einem Rechner, wo das Packet mit allen weiteren Anwendungen nicht installiert ist. Ist das zuvor erstellte Image ohne MUSE CC installiert, wird der Installer beendet und die Creative Cloud Desktop App geöffnet. Hier kann ich aufgrund der unterdrückten Updatefunktion aber keine Installation durchführen.1. Wie kann ich Adobe Muse CC in das Image integrieren, obwohl es mir nicht zur Verfügung steht?2. Wie kann ich MUSE CC manuell nachinstallieren?Vielen Dank!

Is it possible to update Adobe CC using SCUP/SCCM?  Thank you,

I've been struggling with an issue we have with our customers for a number of years now with Creative Cloud so I figured I'd ask here if anyone has any tips or possibly a solution.Our conundrum is that we have a large user base which use InDesign/InCopy and they need to have the correct versions installed for our workflow to function. For a number of reasons our system doesn't support the newest release of CC from day one. (Currently the majority are on CC2017.) This means that there is a period of time after each new Adobe release where our users need to install a previous version. What we've seen from our support cases is that a full 20% are related to installing InCopy because the customer (or more commonly their IT departments) has simply installed the latest version. (Even when they are given explicit instructions  to install a previous version.) Many say that there is no way to install older versions or assume that all "CC" versions are the same and the latest is the best.Wh

Hi,We are having an issue with Adobe Acrobat XI version 11.0.23 on Windows 7 x64 SP1 with IE 11.I have found that when attempting to view a PDF document in IE, the document will not load and will show a black X in the top left of the IE page.If the following Group Policy object - Local Policies --> Security Options --> User Account Control --> Run All administrators in Admin Approval Mode is set to Enabled then the PDF will not display.If I change the GPO  Local Policies --> Security Options --> User Account Control --> Run All administrators in Admin Approval Mode to Not Defined then IE will successfully display the PDF.Changing this GPO setting is not an option for us.Has anyone seen this before and has a solution?Thanks,Ben

Hello,I'm wasting a lot of time on the seemingly trivial issue of freeing up a couple of "team" licenses that were registered to devices in our department, maybe someone here has done this before?Problem: the 3 existing licenses we own show up in my admin console overview but there's no "assign users" option. Under "products" I already deactivated the existing devices so I see "0/1" for Illustrator CC and "0/2" for InDesign CC, implying that no licenses are assigned. The original devices show up under "deactivated devices". I created a new team member with a new AdobeID, but I can't find any way to assign these licenses to either the new user or their device.Steps so far: I removed the registered software and the Creative Cloud App from the original device using the local uninstall tools on that machine. I added the software to a new device using a team deployment package created in the Team Admin Console. I added InDesign and Illustrator via the Creative Cloud App. I can start the sof