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May 13, 2015
解決済み

Latest installer refered to as "17au ta" crashes with a bus error.

  • May 13, 2015
  • 返信数 1.
  • 1638 ビュー

Hey, the latest Flash installer immediately crashes with a bus error when I try to launch it. I don't know how to resolve this apart from waiting for the automatic update, and see if that fixes the issue. Does anyone have any idea how to fix this, or how to report the bug?

このトピックへの返信は締め切られました。
解決に役立った回答

Hi 1a2b3cboo,

Please use the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.

Per the folks who handle the online installer it is not compatible with OS X 10.6.  The download pages performs browser/os detection to determine which installer to offer.  On a 10.6 system it should have downloaded the offline installer, instead of the online installer.  As such I'd like to get some more info from you on this. Did you download this file using the 10.6 machine, or some other system?  Did you download it from adobe.com or some other location?  What is the exact URL for the page you downloaded this installer from?

Thank you in advance.

--

Maria


Thanks, I tried the suggested offline installer from your link which worked and shows up as 17.0.0.188 in system preferences.

I got the installer on this machine with 10.6, but I never downloaded this manually from Adobe. An Adobe pop-up apeared when I was using the browser to view some flash content (TV network), telling me that a new version was available. I have set up the Flash preferences to allow automatic updates, but it somehow always seems to suggest me to do it through this pop-up window instead.

I seem to remember that the automatic update is delayed a few days, so I usually go for the install button on the pop-up.

返信数 1

_maria_
Community Manager
Community Manager
May 13, 2015

Hi 1a2b3cboo,


What is the operating system this is happening on?

If possible, please post a screenshot (see How to post a screenshot in the forum)

Thank you.

--

Maria

P.S.  I deleted your duplicate post at Latest installer (refered to as "17au ta") crashes with a bus error.

May 13, 2015

Hi,

This is happening on OS X 10.6.8. I don't think a screen shot will help because it crashes immediatelly when I double click the installer app, which results in a crash report. (snippet from crash report)

Process:     Install Adobe Flash Player [393]

Exception Type:  EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

_maria_
Community Manager
Community Manager
May 13, 2015

Hi 1a2b3cboo,

Thank you for the additional information.  To troubleshoot further, I'd like to get some log files from you.

  • The FlashPlayerInstallManager.log file located in ~/Library/Logs
  • Both log files located in ~/Library/Logs/Adobe_ADMLogs folder
  • The Flash Player crash log file located in the ~/Library/Logs/DiagnosticReports

Please upload all files using the instructions here How to share a document


Thank you.

--

Maria