Questions

My monthly subscription does not work, the application does not restore the purchase, and the App Store says that it is active.

I'm currently using Lightroom Desktop version 6.5 , it's been working great so far but this last photo session its stuck on export. The photos have been synced, and I've changed GPU settings. Does anyone know how to solve this?

At my software co, a bug means its the company's fault not user error so not sur eifthis is te right selection, but: LR Classic will NOT hold filter selection.  I choose 1 star in 1 collection and it flickers to the selection and then back to no filter. I am on brand new (2021) imac, 16 ram, toggled off hover preview, write to xml NOT set, tried toggling off sync and this is my first and only job on my brand new cloud based catalog so its not a size or optimization issue. Tried closing and re-opening. Tried computer restart. Gotta get the job out the door and this is really pretty annoying, so any help would be MUCH appreciated!

Ich habe einen seltsamen Bug buw. Verhalten in Lightroom bemerkt:Bisher wurde nach dem Export eines Bildes der Aufnahmezeitpunkt als Erstelldatum übernommen, was auch korrekt ist. Seit kurzem wird nach dem Export eines Bildes der Exportzeitpunkt als Erstelldatum übernommen und nicht mehr der eigentliche Aufnahmezeitpunkt, obwohl dieser in den Metadateien in Lightroom vorhanden und korrekt ist. Vor 1-2 Monaten war der Fehler noch nicht da und nach dem Export aus Lightroom, hatten die Bilder als Erstelldatum den eigentlichen Aufnahmezeitpunkt...Hat noch jemand den Fehler und weiß die Lösung?

Hello I shoot a lot of B&W on film and want to do some color filtering on the images with the Lightroom app on my Ipad Pro. When I import the image into lightroom it defaults the profile to "Monochrome" and does not give me options to change it to color, so I can't access the color mix. Also under the Color Tab, B&W Mix is greyed out and can't be accessed. Images are Imported as either .tiff or .jpeg files. Importing a color-image works fine and gives me both profile options. I did some googling and have browsed through here but didn't find an answer.  Also I am relatively new to editing and LR in general so it might be just me going about this the wrong way.Am I missing something here? Any help would be much appriciated.  

Hi, im using Lightroom Classic (macOS) and Lightroom for iPhone / iPad. Everytime i import a photo from my camera roll into Lightroom on iPhone / iPad it will automatically uploaded to the cloud. Im not adding the pictures to a folder or collection, so thats not the cause. How do i turn this off? I must be possible since a friend of mine doesnt face this issue. I only wans some handpicked pictures and edits in the ckoud.   Lightroom Classic 12.5Lightroom Mobile (iPhone) 8.5.1Lightroom for iPad 8.5.1 

if, for example, I change my phone, the presets I created will be in the new one? 

Hallo, ich wuerde gerne die Bilder die ich in Lightroom Classic bearbeitet habe mit Lightroom Mobile bewerten und organisieren.Leider funktioniert das nicht wie erwuenscht. Einerseits kann ich in Collections auf dem Handy anlegen und sie tauchen in Lightroom Classic auf. Andersrum finde ich es deutlich schwieriger von Classic auf das Handy zu laden.Es ist mir auch nicht ganz klar was/wie debugged werden kann. Und die 2000 Fotos vom Handy (u.a. Whatsapp ) brauche ich auch nicht unbedingt in Lightroom Classic. Ein bisschen mehr Listen und Einstellungen zu dem Thema waeren hilfreich. Danke fuer eine Rueckmeldung.

I cannot find my sync button in LR!

Hola! Al intentar importar una foto en JPG tomada con una Canon 70D (perfil de color Adobe RGB) al Lightroom de celular, no se respeta el color original de la foto y lo cambia. ¿Qué debo hacer para que respete el color original?

Back from Vacation. New keyboard on my iMac. But repeated attempts to log in have failed ID238636b2-64dc-48f9-a70f-ef8f68a0cf2e9-17.   14:42:24zjust a new keyboard. Log in on iPhone is fine.  but I have work to do. 

Hi All.I am quite new to Lightroom Classic.I am importing images from my Canon camera. I save my images on the camera as RAW and JPG. When Lightroom imports and converts them it crops the images.I have attached 2 images which show the crop.Is there any way to stop this from happening? Many Thanks

Hello everyone. Is it possible to sync my keywords from LrC to Lr? I can add new keyword directly in Lr, but I'm missing all the keywords I've added to my photos in LrC

Does anyone know how to delete duplicate photos?

Can someone simply explain how to 1) sync LR between iphone and a PC laptop and 2) how to select only the photos I want to upload to LR from my iphone and have that show up in LR on both phone and laptop. Thank you.

Hello! I'm having a hard time in figuring out how to copy a preset from the 'Discovery' Section. My Lightroom app is already up to date, but now I couldn't figure it out how to copy the presets settings on the 'Discovery' section.Kindly help how to solve this problem by giving a step by step solution. Thank you!

How do you remove light beams on a photo that are covering the entire person?

Is there a reason why "move to" album results in the image being moved completely out of the album, but it will immediately then tell you, "you can also achieve this same thing by dragging and dropping," when drag and drop actually results in copying the image? It is hugely obnoxious because I've ended up accidentally deleting things that I didn't mean to, or creating duplicates of things in different places when I really don't want to do that. There seems to be a limited amount of internal logic for how this software works. I am trying to organize a trillion photos and I am having a really hard time understanding why a $250 billion company can't figure out a way to manage duplicates or make this software a bit faster than, you know, molasses in January, or whatever. I would call customer service but I've already spent hours on the phone with them about an account permissions issue ("you don't have an account" turned into "you have two accounts" turned into "your free trial h

Hallo!Ich habe ein Problem:Beim Einstaz der KI Entrauschung kommt als Ergebnis das neue Bild mit einer Fehlfarbe, Richtung Lila, Violet, heraus.Was mache ich falsch, wo liegt der Fehler? Freue mich auf Antworten

Re LR Mobile: iOS, iPad OS, Android annual Samsung/Google flagships: the app still crashes so many freaking times per day attempting the simplest functions... Please make it not do that anymore.  Also, product and dev teams seem lost in the sauce, I'm now forced to learn and struggle to get used to my third UI this year and the underlying code is still incredibly unstable, regardless of platform and UX/UI.  CPO and team need to get their heads out of their asses. All of this has nothing to do with the fact that I still need CC, Classic, and Mobile to leverage all of the offerings y'all provide that I find remotely useful.  Imagine having one dev team for the product line with with a single strong leader guiding them? Mandated with consistency and user satisfaction? It's prob hard for y'all but I have faith you can strain those brains enough to get there.  Be better, please make it better because we pay you way too much for this nonsense

I'm shooting sports poses on a white background. The problem I'm having is when I select the athlete their sneakers are fully selected but when I add a solid white background the bottoms of the sneakers (white) are not fully displayed. I start with a levels layer and darken the subject to get fairly clear contrast before I select the subject and make the adjustments needed to make sure I've got it clearly selected. These are full body shots so it's critical that I resolve this as soon as possible hopefully with the help of this community.   I've searched online and tried the couple of different methods they suggested without any success.  I'm on a mac, using the latest Lightroom build and Photoshop Beta 25.1 release. Thank you for any assistance you can provide.

Hello, my cloud storage is full and I'd like to free up space, while keeping the current images stored locally and accessible through Lightroom on my laptop.  I've seen some quite old posts on how to do this, but was afraid in case things had changed and I accidentally deleted something permanently.I would like to keep the cloud storage available for my current projects where I may edit in my laptop or iPad. The images currently on the cloud are selected as 'stored locally' to my raid drive, but I'm not sure what to do next.    I'm using Mac in case that's a different approach. thanks so much for your help !

Is there a way to just export the XMP? I use lightroom cc on a separate computer, and since my lightroom classic computer isn't putting the entire raw files on the cloud, the CC refuses to export raw + settings (xmp)My current setup is this:Main PC, with Lightroom Classic, syncing all of its images to Cloud to allow me to work while mobile between Lightroom Mobile and Lightroom "CC" on laptop. I work on this PC mostly as its the fastest. On my laptop, m2 max, I have Lightroom CC, to be able to figure out which images I want to work on, and I want to copy the "edit" that the Main PC performed. This way i can use the ACR to open the raw, with the edited settings, and open it in Photoshop and edit away...So I do the whole "export raw + settings" but sometimes that doesn't export the xmp. Honestly I just need it to export just the xmp, and I cannot figure out how to do it. So currently, I've been just painfully, just copying the preset/applying it, and verify all the numbers on the sl

I am trying to import some presets to Lr CC but it keeps giving me this message. I have tried the classic as well and get the same message.  

can any one can help me with this issue to be fixed i have unsitlled the adobe crative cloud and all of the adobe programs and then deleat SL and the SLstore but did not work can you help if i need to reimage the Laptop i can but if i can fix this issues with out reimage the computer will be good but yea   Thanks  J.B Clements