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drakkan88
Participant
September 25, 2013
Answered

Can't Create/Open new File - Photoshop CC

  • September 25, 2013
  • 40 replies
  • 163784 views

Hi there,

I just purchased Creative Cloud recently, went to go open up Photoshop today and it won't allow me to create new files or open existing PSDs:

Example: https://www.youtube.com/watch?v=QoWKJbIf3BI

I can, however, operate in Acrobat and Illustrator just fine.

I'd first googled around a bit to see if anyone else had the problem, noticed there had been a few threads. My troubleshooting steps thusfar.

     1. secpol.msc > Security Settings > Local Policies > Security Options > User Account Control: Run all administrators in Admin Approval Mode (disabled)

     2. Took ownership of Adobe directories at C:\Program Files\Adobe, C:\Program Files\Common Files\Adobe, C:\Program Files (x86)\Adobe, C:\Program Files (x86)\Common Files\Adobe

     3. secpol.msc > Security Settings > Local Policies > Security Options > User Account Control: Run all administrators in Admin Approval Mode (enabled)

     4. Trashed Preferences on startup.

Pertinent bits of info:

OS: Windows 8.1 (64 bit)
GPU: EVGA GTX 560ti (latest drivers)
Photoshop CS6 via Creative Cloud.

Any help would be much appreciated! It's working fine on my laptop (Mac OS 10.8) but the desktop is a little sketchy with Photoshop.

    This topic has been closed for replies.
    Correct answer steveng59

    Try this: Edit > Preferences > General > check "Use Legacy "New Document" Interface"

    40 replies

    B
    Bunny.Mingo
    Participant
    April 29, 2020

    Thanks! Fixed it for me too. I also put it to Legacy for re-sizing. I disliked the "new" re-sizing.

    M
    medina noura
    Participant
    April 19, 2020

    hiii it worked, when I open a new document when I already have one open... however when I launch photoshop 2020.. its blank, usually the files documents: where it tell you to create a new one or open files... it's not there,... I can't see anything.  Please help

    S
    Syd5DC4
    Participant
    August 13, 2020

    I am having the exact same issue! How did you fix this? 

    T
    Teodora1991
    Participant
    March 23, 2020

    This was very helpful thank you so much!

    E
    elaheh
    Participant
    March 19, 2020

    tank you for solve problem

    U
    UltimateSkyxer
    Participant
    January 27, 2020

    Wait, this topic get SOLVED when this problem persists until 2020?
    What the hell? can anybody explain this?

    see this treads from the future Adobe Employees.
    2018: - 
    https://community.adobe.com/t5/photoshop/photoshop-cc-2019-new-document-window-not-working/m-p/10277038#M221970

    2019: - 
    From Nov 2019: - 
    https://community.adobe.com/t5/photoshop/can-t-create-new-file-in-photoshop-cc-2020/td-p/10722699
    From Dec 2019: - 
    https://community.adobe.com/t5/photoshop/unable-to-create-a-new-file-in-photoshop-2020-21-0-2/td-p/10797472

    AND THIS COMMENT FROM 2020!

    Just how stupid and ignorance can you guys be?

    A
    Anonymous
    June 8, 2020

    Thank you. This link of your post helped me:

    From Dec 2019: - 
    https://community.adobe.com/t5/photoshop/unable-to-create-a-new-file-in-photoshop-2020-21-0-2/td-p/10797472

    S
    steveng59Correct answer
    Participant
    March 27, 2018

    Try this: Edit > Preferences > General > check "Use Legacy "New Document" Interface"

      D
      davidk23003875
      Participant
      June 25, 2018

      This fixed it for me.  Thanks.

      Seems like if there is screen capture data, it cant figure out what to do.

      With the legacy interface, it just worked.

      FINALLY.

        asmbot
        asmbot
        Participant
        November 8, 2017

        Hello, try this:

        - start Photoshop

        - click to gray workspace area

        - press Ctrl + Break   ( or Ctrl + Pause, depends on keyboard) .. few times

        Done.

        (Unfortunately you have to do this every time it happens.)

        Technical background, in case someone from Adobe is reading this:

        It looks like loading, initialization or splash-screen thread remains active after Photoshop startup and blocks loading and creation of new files. Ctrl+Break kills that thread.

        D
        djeyewater
        Known Participant
        August 7, 2017

        I'm having this problem now too. Happened after updating PS to the latest version, though of course it could also have been windows updates or something else and just coincidence that it stopped working after updating it.

        Annoyingly Nvidia's downloads section is timing out at the moment so I can't try installing the latest drivers to fix it, and got some work I really need to get done in PS today. The clipboard fix didn't work for me.

        D
        djeyewater
        Known Participant
        August 10, 2017

        I tried:

        Updating graphics card drivers to latest version (from Nvidia's website)

        Uninstalling and re-installing PS

        Resetting preferences

        Starting with no plugins

        Eventually I contacted Adobe support via chat, and they connected remotely. One of the things they tried was updating the graphics card drivers via device manager, which did find newer drivers than the latest ones I'd installed direct from Nvidia. I guess Windows uses the QNF drivers rather than ODE, which is what I'd updated to.

        That didn't fix the issue, but they did sort it eventually. I missed what they did to fix it, but when I asked them they said that they "used the legacy workspace". I'm not quite sure what that means (Workspace is currently set to 'Essentials'), but very happy they fixed it.

        Str4ng3r
        Str4ng3r
        Participant
        July 12, 2017

        I still have this issue all the time. Rebooting "fixes" it, but it is making me consider why I pay any money for software that fails to even run. It works for a few hours and then stops opening files, usually after the monitor went to sleep.

        This needs to be fixed yesterday.

        F
        firemachine69
        Participant
        March 20, 2017

        OKAY. I think I've figured this issue out folks.

        I run a pretty unique setup - triple monitors. I purchased an AMD FIrePro W2100 professional graphics card, it runs two of my monitors. My third monitor is run off of the integrated graphics Intel graphics (4600?) I was pulling my hair out, CC wouldn't let me open ANY files, or show me the normal start-up dialogue. Under preferences, I could see it could not detect ANY of my graphics adapters. Hmm, fishy. Which was odd, because Lightroom fired up without a hiccup (typically occupying that third monitor).

        What I ended up doing was disabling my onboard Intel graphics, and VOILA! It works!

        I'm going to go snooping in my BIOS as I'm fairly confident I have some graphics adapter priorities in there I can shuffle around. But I can indeed confirm this is either system level or BIOS level issue. I'm not very trusting of Intel to have any clue how to make decent graphic drivers, but anywho...

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