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roberts33286217
Inspiring
Feb 22, 2023 11:02 AM UTC
Answered

P: PS v24.2 update fail on Mac M2 - error 183 <edited-kglad>

Photoshop update to v24.2 fails on my M2 Mac mini and then corrupts my currently installed version (it does not open and displays error saying elements of the app are missing). I had to reinstall v24.1.

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Nigel_FreemanCorrect answer
Adobe Employee
Mar 22, 2023 4:28 PM UTC

Hey Kerry, i do not know when exactly but Photoshop v24.3 it's available at least since yesterday and it's working fine on Mac M2 without rosetta. 

if you are trying to install photoshop from Creative Cloud Website, just close your browser and open Creative Cloud Dektop app, try to install photoshop from there

maybe the link on creative cloud website prmpt you to v24.2 installation, don't know. 

141 replies

Participant
Mar 18, 2023 11:05 AM UTC

Je ne parviens pas à faire la dernière mise à jour de Photoshop qui m'est proposée par Adobe (24.2).

Je travaille sur un Mac Book Pro (macOS Ventura, Apple M2 pro).

Chaque fois, le téléchargement échoue à la fin, sans message d'erreur.

Que dois-je faire? Comment y remédier?

Merci

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Kevin Stohlmeyer
Community Expert
Community Expert
Mar 20, 2023 4:06 PM UTC

Hi @Leny28934990damy https://community.adobe.com/t5/photoshop-ecosystem-bugs/ps-v24-2-update-fail-on-mac-m2-error-183-lt-edited-kglad-gt/idi-p/13598606

Try either updating to 24.3 (its a phased rollout so you may not see it today yet) or install Rosetta 2.

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kglad
Community Expert
Community Expert
Mar 11, 2023 1:41 PM UTC

@ivo_wittwer 

 

these are user-to-user forums.

 

for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

for others, use https://www.adobe.com/products/wishform.html

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Participant
Mar 11, 2023 10:30 AM UTC

Tengo un Imac 24 pulgadas M1 2021 y no me deja instalar la ultima actualización del Photoshop. Con la versión anterior no hay problema.

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ivo_wittwer
Participant
Mar 11, 2023 10:20 AM UTC

Besides this new PS issue, Acrobat ist still not installable on Apple Silicon as the installer requires rosetta. I think it's about time that Adobe keeps up with all other vendors who are obviously able to roll out native apps without requiring rosetta. Be it for the installer or the app to run properly. If the latest update to photoshop all of a sudden has issues running without rosetta, I seriously have some doubts, whether Adobe agrees on what defines a native app.

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CShubert
Community Manager
Community Manager
Mar 8, 2023 11:13 PM UTC

Hi @stephanieg87797224 here is a link from Apple that explains it:

 

https://support.apple.com/en-us/HT211861

 

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stephanieg87797224
Participant
Mar 8, 2023 11:04 PM UTC

I just unpacked my new mac mini  M2. How do I install the rosetta and where do i find it?

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Participant
Mar 7, 2023 12:02 PM UTC

I can't install the latest version of Photoshop on Mac (V24.2) despite several refreshers and updates across all other apps. Each installation fails. Since the new update appeared I can't access Photoshop at all. Any idea on what to do? 

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Kevin Stohlmeyer
Community Expert
Community Expert
Mar 7, 2023 1:46 PM UTC

hi @Alissa26257949unnc  the solution is to install Rosetta 2.

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roberts33286217
Inspiring
Mar 7, 2023 9:08 AM UTC

I have not installed Rosetta as I do not want any unecessary software running on my mac, Also I don't think it's easy to uninstall.

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fizzyfizz
Known Participant
Mar 6, 2023 9:16 PM UTC

Brand new M2 Mac Mini. I installed Rosetta and have had no problems whatsoever. 

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kglad
Community Expert
Community Expert
Mar 6, 2023 9:14 PM UTC

@Mars Goodman 

 

the people that don't want to install rosetta are, most likely, trying to keep their computers clear of necessary installations and are confident adobe will resolve the problem without needing rosetta in the future.

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