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roberts33286217
Inspiring
Feb 22, 2023 11:02 AM UTC
Answered

P: PS v24.2 update fail on Mac M2 - error 183 <edited-kglad>

Photoshop update to v24.2 fails on my M2 Mac mini and then corrupts my currently installed version (it does not open and displays error saying elements of the app are missing). I had to reinstall v24.1.

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Nigel_FreemanCorrect answer
Adobe Employee
Mar 22, 2023 4:28 PM UTC

Hey Kerry, i do not know when exactly but Photoshop v24.3 it's available at least since yesterday and it's working fine on Mac M2 without rosetta. 

if you are trying to install photoshop from Creative Cloud Website, just close your browser and open Creative Cloud Dektop app, try to install photoshop from there

maybe the link on creative cloud website prmpt you to v24.2 installation, don't know. 

141 replies

Participant
Mar 6, 2023 9:07 PM UTC

Hi, I am a PS user with no programming skills. I see in this thread that many people prefer not to install Rosetta and I wonder if there is any reason not to do so. Can it cause some kind of problem in the system or in other applications?

By the way, I'm on an M1 iMac running Ventura 13.2.1. Reinstalling PS 24.1.1 at the moment.

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Participant
Mar 6, 2023 7:04 PM UTC

Trying to install Photoshop via creative cloud, producing error 183 and the following log, which doesn't seem to match the previously published 183 errors and logs. System is Mac Pro M1, iOS Venura 13.2.1, Lightroom installed without any problems.

Help would be very much appreciated! Thanks a lot!

 

Exit Code: 183
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 1 error(s), 13 warnings(s) 

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
FATAL: Error occurred in install of package (Name: AdobePhotoshop24-Core Version: 24.2.0.315). Error code: '183'
ERROR: Launching HDHelper Process failed with error: 0
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCRDaemon.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/Droplet Template.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmanager.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmediaserver.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/DynamicLinkMediaServer/dynamiclinkmediaserver.app/Contents/ImporterREDServer.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Attempt to register application "/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Required/Plug-Ins/Spaces/Adobe Spaces Helper.app" failed
WARN: Warning (Code = 186) executing in command 'RegisterApplication' for package: 'AdobePhotoshop24-Core', version:24.2.0.315
WARN: Program "/System/Volumes/Data/.adobeTemp/86396450-8D8B-4FC6-ABE6-74BC520C97F4/1/CustomHook/mac/PSCustomHook" failed with exit code: 5
-------------------------------------------------------------------------------------

 

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Kevin Stohlmeyer
Community Expert
Community Expert
Mar 6, 2023 7:07 PM UTC

Hi @lensflare23 on an M2 you'll need to install Rosetta 2.

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Participant
Mar 6, 2023 1:09 PM UTC

Probleme Installation Photoshop update Fehler Code 183, 186

 

Hallo, habe ein macBook Pro M2 und kann das neue Update von Photoshop nicht Installieren.

Fehler Code 183 und 186 weden angezeigt, Anleitung im Internet helfen nicht. Löschen von Adobe Creative Cloud Experience usw. funktioniert auch nicht.

Hoffe es kann jemand helfen

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Ged_Traynor
Community Expert
Community Expert
Mar 6, 2023 1:26 PM UTC
Known Participant
Mar 4, 2023 10:37 PM UTC

Completely agree with you.   This 'should be' an easy fix, but it seems Adobe willwait until the next dot update.  I can live without Photoshop until then.

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kglad
Community Expert
Community Expert
Mar 4, 2023 9:51 PM UTC

@Maxim Dija 

 

then wait for a release that satisfies you.

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Maxim Dija
Participant
Mar 4, 2023 9:38 PM UTC

@kglad 

 

Thanks, I am aware of that, but this is not a fix I am expecting to see from Adobe.

 

1. Why should I install a compatibility layer in order to update a native app which was just fine without it prior to that release?

 

2. If some components of Photoshop suddenly do require Rosetta2 in that release, what keeps Adobe from promting me to install it - instead of just failing and spitting an error message?  

 

That is what I meant by "it shouldn't be like that".

 

Cheers.

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kglad
Community Expert
Community Expert
Mar 4, 2023 9:16 PM UTC

@Maxim Dija 

 

install rosetta 2 as explained numerous times in this thread.

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Maxim Dija
Participant
Mar 4, 2023 7:54 PM UTC

I'm experiencing the very same issue on my brand new M2 Pro Mac mini: an update to 24.2 is shown in the CC app, but its installation fails and exists with error 183...

It's a pity Adobe still didn't provide a fix yet, while it has been known for more than 10 days. It really shouldn't be like that.

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roberts33286217
Inspiring
Mar 4, 2023 12:03 PM UTC

Decause 24.2 di dnot install/run I installed 24.1.1 and switched off auto updates in the CC app. Today when I launched Photoshop I got the error message 'elements are missing... re-install...' On checking my version CC had attempted to update to 24.2? I have uninstalled and re-installed 24.1.1 again so problem sorted but would be interested to hear if anyone else has had a similar issue. Why would CC updated when auto updated are switched off?

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Participant
Mar 3, 2023 8:02 PM UTC

@Kevin Stohlmeyer Thanks for the suggestion. I have installed 24.1 successfully. I don't upgrade 24.2 until the issue is sovled

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