Questions

Hello All, have just installed a new license of 2021 and on adding a video file to the timeline, see these streaks running horizontally (see attached screenshot). The software is installed on a DELL XPS 15 9500 and have updated all relevant video drivers just in case its a driver incompatibility issue. However, that has not helped. Earlier had installed the 2020 trial copy and had no such issues at all. So its limited to 2021 version alone. Please help! Thanks.

Hi, I just purchased Premiere 2021 and ran immediatly into an issue that I do not have on the 2019 version. When inserting a video clip on the time line the clip color is way off with a green tint along with various colored highlightes.  Intrestingly, when I add an applied effect to the clip it returns to the correct color state, but when I render it it reverts back to the off color state.  Any thoughts please on how I could remedy this siytuation.  Thank you  

I'm using Elements 15 – yes, very old – and I'm going to upgrade to 2021. But I'm in the middle of some projects and wonder if they'll be transferable. Also, I have a number of keyboard customizations, saved as a file – is there a way to transfer them?

I want to export a 10 second clip, my video is 10 minutes. I do not want to export a 10 minute clip, just a 10 second clip from the overall video I'm working on. There seems to be no instructions on how to do that in Adobe Premier Elements 2020. It should be a pretty basic self-explanatory feature.

I am using Adobe Premiere Elements 2020.When I take a video in portrait mode, after importing it into Adobe Premiere, it looks straight (not sideways) which is what I want and perfectly scaled but after adding some audio to it then trying to export it, it looks like this when played on an iPhone or Android:  

Thanks for taking my question. This is the 3rd verion of the software: 2015, 2020, 2021. Render does on the 2021 on my 2020 Imac. Unsure why? tks..hk

Dear Community,  I love Premiere Elements 2020 and i'm getting better at it but i spend way to much time editing.  Always the same problem; images not sharp enough (out of focus) and light (too yellow or too white).  I use a Fuji Finepix S8300 and the 'built in' Camera on my laptop (HP Probook).   It's fair bet that better equipment would help.  However, there's a lot to consider; focus (manual/auto) and white balance seem to be my biggest concerns.  But, I'm a novice so there might be more to consider that I don't even know. From what I have read the Panasonic HC-V770 Camcorder ($500-$600) seems like a good choice for the novice.  It has a manual focus ring and manual settings for white balance.  This way I can start with 'auto focus' and 'automatic white balance' adjustment and dabble with the 'manual' until I get better.  With regards to what I shoot: I work in a special needs school and given our covid situa

When I'm working in the expert timeline, there are times when I'll box-select multiple clips on different tracks, and when I drag them all (say, to get voice-sync) it will split other tracks. It seems to happen mostly when I drag multiple clips over an existing one on a completely separate track. Please see the images. I especially notice this when I have an audio clip in the "voice" or "music" tracks, but it does happen to regular tracks as well - audio and video. After it splits it, it puts the the first part of the split in front of my recently-drug (dragged?) clips, and the second part of the split at the end of these clips. It also "splits" the clip that "got in the way". If I drag a single clip, it never happens. Is this a setting somewhere that I can turn off or a way to make it so it doesn't happen? This is the kind of thing that makes want to reach into my screen a virtually punch Premiere. Premiere Elements 2020 - version 18.0 (20200130.daily.2070236)

Bonjour à tous. J’ai acheté un pc dell xps 15 avec photoshop fourni et adobe élément première. quand je veux installer le premier élément et que j’entre le numéro de série, je n’ai que deux choix : mettre un DVD d’installation ou la version essayée de 30 jours. Je n’ai pas de DVD à condition qu’il soit dans mon achat directement dans fourni dans l’odinator. merci à vous tous

All of a sudden I lost sound from all my premiere files.  I can here the mp3 files fine on my computer but when I put them into Premiere - no sound.  I went to preferences>settings> audiohardware and I have no input (none available to select) - have tried changing to every output available.  Still can't hear sond.  Can see it on the meters in Premiere - just can't hear anything 

I am using adobe premier elements 2020 to try to burn a DVD of a video taken with a video recorder. Everything sets up normally and works as expected except it fails to let me export to disc and start the DVD burn saying no burner detected. If I export to .iso file and then burn with both my laptop's and an external DVDRW, they work fine. I used the usb DVDRW drive to test just in case. Have reviewed other adobe posts and went to hp site for the current drivers for the optical drive (standard 650 g2 probook drive), un and reinstalled the drive, multiple reboots, and windows 10 is up to date. Both drives work to burn from other programs like roxio, nero, and even the windows burner.  However adobe says none detected. I tried to find the list of compatible drives since Elements says I dont have a compatible burner but was unable to find said list. Any other suggestions?

Hi.  I've got a new laptop and want to use my old PE 15 on it.  Any way I can re-install on another laptop?  If not, do I have to purchase the latest Premiere Elements? 

I bought and replaced PSe and PRe 11 on my PC some years ago with PSe/PRe 14 and recently bought a laptop which I thought I could put the old PSe11 and PPe11 on.  I have the retail disks(the combined PSe/PRe package) etc and was sucessful with PSe but PRe is coming up with invalid key, which indicates that I didn't decativate PRe 11 when I updated my PC.  No idea how I can get to PE11 as I have no computer with it on (no trace of it on my PC). Alternative is that I buy PSe/PRe 2020 for my new laptop but as 2021 is PC update year, I'm trying to keep software costs down for a bit. I checked my adobe account and neither of my packages are registered (can't remember if you could when I bought them).  Can I still deactivate my old key for transfer?

I have a problem, no sound is heard when I edited video files in Premiere Elements, so I reinstalled the program (both Premiere and Photoshop, I have a DVD with both programs, version 15) because I thought it might fix the error.Now I get this message when I open Premiere and Photoshop.The serial number for my Premiere and Photoshop is already used for the maximum number of computers allowed.You must disable another computer within 30 days in order to use this product.What should I do.Do I have to buy a new version, or can someone help me ???Grateful for help.Regards Ronny

Hello, When my video is complete and ready to render and upload the Online Tab displays this Warning...Warning, Sorry Social Website Services are not available!How do I correct this?Thank you.

Hi, I´ve bought a Geforce GTX 1650, which should be supported by Premiere Elements, but my Premiere Elements 2020 does not recognize the card. I have updated the drivers, reinstalled Premerie Elements, but the graphics card is still not recognized or deteched. Can you please advise? 

I'm unable to duplicate "Titles" in Premiere Elements 2021.  I see Copy, but paste doesn't seem to work.  Is this a bug? Is there any way to duplicate a title in PE 2021 or at least save a title as a template?

Hi! So I've shot some standard video with my dslr in 23.98 fps and when I draw in the media to my timeline (a fresh timeline ) it plays it back in about double the speed. The audio quality gets so poor I can't timestretch it back and I dont believe I should be doing that for a standard clip. I'm a newbie at the program but this just seems stupid... Video format is MP4. Thankful for any help!/Oscar

I'm having a recurring issue in which I add motion keyframes to a video or image layer, and it works fine upon creation.  But then I go back to work on other parts of the project and eventually return, the keyframes are "undone" - some of them just aren't there - so the animation/motion is lost. In this example screenshot, the lower clip "MuseScore Mine Motif 1" has the desired motion keyframes.  The image "Endless Mine Microthumbnail" previously had the same type of motion, but you can see, the first "starting point" keyframe is missing, so the animation/motion is lost.  This problem has ocurred multiple times recently - does anyone know what the source of the issue is, or how to fix it? I have created several projects in the past using this type of animation/motion keyframes system and never had this issue, but lately it's been occurring frequently. 

I am a Lightroom user and have multiple catalogues for my photos but want my Elements Organiser to fins and to import just Video Files sitting on my Hard Drives for use in Premiere Elements.Unfortunately, the Import functions do not differentiate between video files and other media, photos, etc., so this is proving difficult.Anyone any ideas?Perhaps Adobe could design the Organiser import functions to be more discriminating?

I'm getting an error when I try to import iPhone 12 Pro video (hdr Dolby Vision) files into Premiere Elements 2020.  I have the HEVC Video Extensions from Device Manufacturer installed (by Microsoft).  

I upgraded my Mac OS to version 11 a few weeks ago. I was almost done editing a travel movie that contained lots of .mov files from iPhones and cameras. When I opened the project it asked the location of the .mov files. I was suprised because I had not moved them, but I selected the location and the selector showed the first frame of the video I had selected. Then the program immediately asked me for the location of the file I had just input.  The still files that are part of the video are found with no problem. It is only the .mov files that are not recognized. I tried deleting them and re-adding them - and even tried to start a new project. No .mov files are recognized. These same files are recognized in other video editing programs and players, so the files are not corrupt. They were read just fine until I did the Mac OS upgrade.  At the time of the error, I contacted support and they said a software patch was coming. That was weeks ago, and I'm starting to think

I'm using Premiere Elements 2020. I am pretty sure my internal webcam camera settings are fine. When I go to capture a live video, all I see is a black screen in the Capture panel. The actual video itself comes out fine, I just can't see it when it'se being recorded. Should I use an external webcam, or is there some obvious solution I have not stumbled over yet?In the top left, it says "No Device Control." ...I've gone through and messed with my webcam settings a few times, and nothing's changed.What's the deal? What am I doing wrong?

Hello, I have a problem. After I installed Adobie Premiere Elements I have to register serial no which I received from the e-shop. After I fill the number and try to activate I can see the problem "please connect with the Internet and try again".  Anyone could help me? 

Just curious if anyone else has had issues where the "Export & Share" just coninues on for non-stop, as time increases.And the preview during edit crashes/freezes, forcing you to "Task Manager" close the program.