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Michael Garretson
Participant
January 24, 2023
Answered

"Create captions" not working.

  • January 24, 2023
  • 79 replies
  • 10498 views
The transcription process works great. As soon as I click the "Create Captions" button, I get the screen below, and it never changes. I can cancel it an go back to the transcription, but can not get any further. I've tried resetting my Premier settings, and resetting the workspace. I've even uninstalled and re-installed. Any assistance would be appreciated.
    Correct answer Stan Jones

    This is a bug report carried over from UserVoice, started July 26, 2021 (I think version 15.4, PR 2021). When posted here on 1/24/23, it had 36 votes. It was one of various bugs in different versions that shared a symptom of captions not being created from a transcript. From more recent comments in this thread, I am not sure what version users are running and which of the various bugs they are experiencing.

     

    I could not replicate the original bug, but I believe that it was fixed in the PR 2022 version.

     

    If you comment in this thread, would you please indicate the version of PR you are using? And what particular symptom you get?

     

    Screenshots are not carrying over from UserVoice (or at least did not so far). To see any screenshots, here is the link to UserVoice for this bug:

    https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/43854591--create-captions-not-working?page=1&per_page=20

     

    Edit: 5/2/23 The UserVoice posts are no longer available.

     

    Stan

     

    79 replies

    Show previous replies
    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    January 24, 2023
    Did you install Transcriptive? Any other extensions? If so, check out this FAQ: https://community.adobe.com/t5/premiere-pro-discussions/faq-why-does-my-text-panel-remain-blank-or-not-appear-for-speech-to-text/td-p/12231563

    If not, you might try again in a new project. I had some trouble with open captions not updating in older projects I updated. However, everything was fine in a new project.
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    A
    Adam27081203gh2p
    Participant
    January 24, 2023
    Hi I have the exact same issue. Is there a fix for this yet? Very frustrating. Grateful for any advice! No issues in the System compatibility report. I am on Windows 10 system.
    nicwbta
    nicwbta
    Participating Frequently
    January 24, 2023
    Having the same issue. Downloaded the latest PPro version today. System Compatibility Report reports no conflicts on screen - text file attached
    D
    default2apribsgpxm3
    Participant
    January 24, 2023
    I have this exact issue too. It occurs on a work laptop with lots of security measures. My home personal laptop works fine.
    F
    frank7
    Participant
    January 24, 2023
    I have just encountered this problem, has anyone had any joy getting it sorted?
    P
    paynec1500
    Participant
    January 24, 2023
    Hello,
    Here are some logs. My colleague tried and got a message that said "user not approved for cloud transcription usage" (I don't get this message, it just hangs). Could this be a firewall issue?
    dphiii
    dphiii
    Participating Frequently
    January 24, 2023
    I have the same issue. Frustating.
    StivSBS
    StivSBS
    Participant
    January 24, 2023
    Same issue. Seems to work on my own laptop (a mac) but my work PC has this problem.
    J
    Jessie Collin
    Participant
    January 24, 2023
    Hi Kerstin

    Please see attached logs. I tried a few times and had the same issue each time.

    Kind Regards
    Jessie
    Kerstin Ebert
    Adobe Employee
    Kerstin Ebert
    Adobe Employee
    January 24, 2023
    Hi Christopher, I'm sorry to hear that! We're working hard to get that fixed.

    Are you able to provide us with the UXP log (check my comment below your entry about how to find the UXP log file)? This can help us narrow down the cause of this.

    Thanks,
    Kerstin
    Show more replies
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