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Tomasmoyaphoto
Tomasmoyaphoto
Participating Frequently
November 30, 2022
Answered

MacBookPro CRASH - MacOS Ventura updated WITH Adobe Premiere 23.0

  • November 30, 2022
  • 32 replies
  • 3656 views

I have a Macbook PRO 2019

 

Since i updated its macOS VENTURA i am having big crash problems since 4 weeks ago.
Every time I work on my video projects with Adobe Premiere 2023, after several minutes while I'm working.
Only happens since I updated to macOS Ventura last version and only with AdobePremiere program.

After several minutes working on my project, laptop gets totally froozen not letting me do anything and after 1minute aprox. you can hear the fan and laptop crashes completely.

Is this happening to anyone else with similar laptop-programme version?

    This topic has been closed for replies.
    Correct answer christ37270931

    My Macbook Pro 2019 running Ventura 13.2.1 keeps crashing when tryingi to export a simple 1 hour video in Premiere Pro 23.2, to 1080p, using H.264 with hardware encoding turned off (or on).  Any chance of this getting fixed any time soon?  Should I switch to Final Cut Pro?   Trying to turn back my MacOS version seems like a bad solution to me.  Any other solutions?

    thanks,

    Chris

    32 replies

    Show previous replies
    M
    mafradan
    Participant
    January 12, 2023
    To me it's happening especially when dragging clips around. Can't tell you
    how convenient it is editing without dragging...!
    Created By DK
    Created By DK
    Participant
    January 12, 2023

    Same with me. Making it infuriating to try to edit. Anyone found a solution? I've noticed it is happening for me specially when dealing with captions. 

    M
    mafradan
    Participant
    January 10, 2023

    Same here, and it's showing up on both Premiere and After Effects on a MBP with OS Ventura and the latest Premiere and AE versions. My collegues, who hasn't updated to Ventura yet, don't experience this issue - so I think it's related to the OS more than to Adobe. Hope this will be addressed shortly because it's getting harder and harder working this way.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 10, 2022

    Tomas,

    You may want to check Adobe Folder Permissions. Going back to OS X 10.9, this has been necessary to check. Set every folder Premiere Pro touches to R/W (In the Get Info dialog box via CMD + I) and use the drop-down menu to do that to all enclosed folders. Avoid updating major projects if you can. Try and get those done before committing to an OS update. Let me know if you need help.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Tomasmoyaphoto
    TomasmoyaphotoAuthor
    Participating Frequently
    December 10, 2022

    Yes, It also happens with a brand new project.

    Tried to work with an old project (that is 1 year old with around 10Tb footage conected to it, also to a project of 1 month life and with a new project created from 0 and crashes in the 3 different situations

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 10, 2022

    Thanks for the info, Tomas. Does this also happen with a brand new project? Let me know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 10, 2022

    Thanks, Lasko,

    May the devs have full details in the following format? How do I write a bug report?

    Please also upvote this bug report to get the attention of the team.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      December 10, 2022

      Hello Erica,

      May the team have full details of your system and media? How do I write a bug report?

      Please also upvote this bug report to get the attention of the devs.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
        Tomasmoyaphoto
        TomasmoyaphotoAuthor
        Participating Frequently
        December 9, 2022

        Same to me. I think its not a problem from Adobe Premier PRO last version is more about MacOS VENTURA last update that creates a problem between laptop and the App. Just tried to work with last version of Premier in a Macbook PRO with a older version of MacOS (just the one before Ventura) and dind't give any problem.

        Lets si if there's any new update for MacOS soon

        LaskoCVP
        LaskoCVP
        Participant
        December 8, 2022

        Yep. Same here mostly when rendering a timeline and sometimes when exporting in Media Encoder. 

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