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defaultuhx4z7jke6xr
Participant
April 13, 2021
Question

Commenting/2-way communication between publisher and client?

  • April 13, 2021
  • 3 replies
  • 198 views

I am currently trying to digitize operating manuals for some equipment that our company provides. I want a way for clients viewing the operating manuals to be able to leave comments on sections they want revised, so we can see those comments and make changes to the documents. Also, I want to set up a notification that alerts us to when a comment is posted, so we can make the change.

 

I'm quite new to RoboHelp, is this feature supported and if so what would be the best way to go about it?

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    3 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    April 13, 2021

    Sorry, I hear "comments" and think "feedback" not "hey, check this draft out because I may have screwed up some details in it" 🤣

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    April 13, 2021

    @Jeff_Coatsworth Any reason you are not suggesting Reviews apart from the fact that @defaultuhx4z7jke6xr has not told us what version they are using? 2020 is required and is described in the page to which I have linked.

     

    The client will need to create an Adobe ID but that shouldn't be an issue.

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    April 13, 2021

    There's no feedback mechanism baked into RH unless you go with hosting on RH Server (which is a different product) but you can always stick code into the topics for e-mail feedback or commenting software (like Discus).

    D
    defaultuhx4z7jke6xrAuthor
    Participant
    April 13, 2021

    How about something like sharing for review, as discussed here: https://community.adobe.com/t5/indesign/indesign-share-for-review-faq/m-p/11210839/thread-id/190393?page=1 

     

    Could I just send it out to clients for review to get their feedback?

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