Questions

I would like to add the solid right pointing arrow to the symbol list, but cannot figure out a way to do this. Any help would be appreciated.Thanks,MDawn

My user cannot see the contents or search in the left panel but others can. I have had this issue before and I thought it was an active x or java issue.  We are using HTML 7.

Need training recommendations for learning how to optimize RoboHelp 11 features and employ "best practices" (if there are any) for our content development efforts. Our output is WebHelp. We use basic features such as pop-ups, links to external docs. We author inside RoboHelp.We want to make efficient use of RoboHelp features, but do not know where to start. Docs/training tell us what the features do, but finding little guidance on which features we might want to use to get certain outcomes. Here are some of our questions:We have several images that we reuse in different projects, but would rather "share" our images between projects, but don't know how.We struggle with providing paper review copies for other departments (compliance, legal, etc.) who need to approve content.What are the benefits of the other output choices for our users (a busy call center)?We only use pop-ups, what would the benefits or "Best Practices" be for using the text or snippets?We don't get the benefits of bagg

I migrated my project to Robohelp 2015 from version 9, In PDF and Word generated files, Images and text is truncating , Please help ?

I migrated my project to Robohelp 2015 from version 9, In PDF and Word generated files ,Images and text is truncating , Please help ?

Hi ,I have observed that a broken code in the html page will get auto corrected when we view it in design mode. How to disable this functionality?My requirement is i need to have  snippets likeFirst snippet  :  <div id='snippet'>.........Text set 1  <!-- opening div in first snippet -->Second snippet : Text set 2</div> <!-- closing div in second snippet -->Current problem is when i save the first and second snippet and after viewing it in the 'Design' , a closing div(</div>) got auto created in the first snippet and open div(<div>) got created in the second snippet.Is it possible to disable this functionality of RH?Thanks,Remesh

Hi all,I'm somewhat new to RoboHelp and I need your help in managing monospace fonts and different types of fixed spaces in code samples.To be more specific: I have several code lines that display wonderful in FrameMaker 10 when set in a monospace font, such as Courier New or Lucida Console, as you can see below:However, as soon as I import them in RoboHelp 9.0.1.262, it looks like the the fixed character width miraculously vanishes and no matter what other monospace font I use, the result is pretty much the same, i.e. the lines (and "faux columns") are no longer aligned:I tried using the Frame object via Insert > HTML > Frame > Frame, but the result is exactly the same.Moreover, when I try to tweak the space amount by replacing the regular blank "&#160" with (fixed) en-dash spaces " " or hairspaces " " in the HTML source, as shown belowit looks like RH is not able to recognize the codes:So, did anyone face a similar challenge? Any idea about how to fix

Good afternoon.In January 2013 I found a problem, which appeared to be a known issue, that content in popup windows would not appear in Printed Documentation. As a result, I changed all popup windows to drop-down text.We have been asked to consider using popup windows again and so I did a quick test in RoboHelp 2015. The problem still appears to exist. I added a popup window to some text, generated Printed Documentation, and found that the popup window has no hyperlink and, therefore, no associated content.This is a problem for two reasons:We often generate Printed Documentation of the Help for our reviewers (they prefer to review in Word).We are considering moving to single-sourcing some day. But, if RoboHelp ignores the content in the popup windows when generating Printed Documentation, we would be single-sourcing incomplete content.Do any of you have any experience with this problem? Is it possibly user error on my part?Thanks for any assistance you can provide.Carol

Hi!I've just finished making my first project within RoboHelp, and everything is looking good apart from where I'm struggling to make one change:How do I stop expanded topic books closing when a new topic is opened?At the moment I have several topics and subtopics, and I want expanded topic trees to remain expanded even if a subtopic in another topic is viewed.I'm using the "Desktop_Knowledge" built in screen layout, so will I need to change the HTML for the buttons on the screen layout editor?Thank you for any help!Adam

Trying to download RoboHelp trial from this page: http://www.adobe.com/fi/products/robohelp/try.htmlThe link in this page for download gives error "413 Header Length too Large"So is there alternatives for this link, or how can I get this link working? (the link is /fi/ but tried also orher countries facing the same issue)

Hi,Can you please let me know how to generate WebHelp with file extension .html for files like, "whgbody.htm", "cshdat_robohelp.htm" etc. I am using RoboHelp HTML9.Regards,Prashant

Have a puzzling issue. I have published a WebHelp SSL via RoboHelp 11 and posted to an html location. However, three sepete people have accessed using IE 11 and each have had varying results and wanted to see if anyone else ran into this issue:User 1-display as expectedUser 2-can not see the TOC linksUser 3-can see TOC links but displays previous version of the OLH file

Hi again,I'm getting ready to customise the Azure Blue template in RH2015 for a Responsive HTML output. I want the Next and Back buttons to be visible, and I assume I must add a Browse Sequence. I thought these buttons already had a Browse Sequence, but the buttons do not appear in the generated output.Can someone please tell me where I can find the Browse Sequence Editor in RH2015 and also steer me in the direction of a site that will tell me how to create a Browse Sequence? I've been searching for hours and can't find a site that will help me.Thanks!Pam

Hello,Is it possible to rename or duplicate a CSH map file in RoboHelp 11 HTML? I have been working on a project which uses a CSH map file called "WebHelp_CSH_10_17_2015.h" - it includes the date in the map file name. I want to change or remove this date from the map file name. Can this be done in the RoboHelp UI? (If so, I can't figure out how to do it).FYI, I tried going directly to the project files in Windows Explorer, copy/pasting the map file and renaming it there to get rid of the date. Then I imported the renamed map file into my project in the RoboHelp UI, but when I opened its Edit Map IDs modal, I found that none of the map IDs were copied along with the file and it seemed that they would have to be recreated (my project has over 520 IDs that would have to be recreated).It seems like a CSH map file name cannot be changed after the map file is created and that the map file cannot be duplicated - that any changes at that level required a brand new map file to be created and al

Hi RoboHelp Community!My name is Scottie and our team is working with RoboHelp 15 generating Responsive HTML5 help. Our software's installer picks up our compiled help files nightly and we test our files using different web browsers (Chrome, Firefox, and IE). We noticed help updates were not always showing up until we reloaded or refreshed the the browser page.We cannot force users to manually refresh/reload and our developer recommended adding the following to the html:<meta http-equiv="cache-control" content="max-age=0" /><meta http-equiv="cache-control" content="no-cache" /><meta http-equiv="expires" content="0" /><meta http-equiv="expires" content="Tue, 01 Jan 1980 1:00:00 GMT" />This works, but I'm not sure if:A. Do or can we create a master page with this code and then apply it to each page in our projects?B. Anyone else has had a similar issue? If so, how did you resolve it?!Thanks for any time and help!Scottie Gearing

We're running RoboHelp v10, but would upgrade if needed in order to integrate with SF...

Hi, all.I'm working in Windows 7, RH 11. I've generated Web Help, and while the Table of Contents appears in IE 11, it does not appear in Firefox.Has anyone run into this? Any suggestions for fixing it?I thought Web Help was going to solve problems like this ...--Nancy

How do I delete defunct "Shared Locations" from the Insert>Image>Resource Manager>Select Image File dialog? Also, I know that shared locations become invalid whenever the project or image directory gets relocated, but I swear I've seen it "just happen" for no apparent reason, no reason apparent to me anyway.

I'm using RH2015 and  can't figure out why a recently created project won't display the ToC when it is opened on our website.It opens just fine in my browser (IE11).Thanx!Lon

I am trying to upgrade a project that a former co-worker "owned". We use Visual Studio 2010 TFS Source Control for version control. Currently I've run into an error with upgrading because there are files locked by the other person. Okay, I get that and I've got someone on it. There are also several files with a status of "edit" by the other person, but not locked. Will RoboHelp 2015 upgrade the project with this status?  I'm just wondering if I need to have all of those files fixed as well. (Most likely "Undo pending changes" because I don't think her files are available, which I guess doesn't really matter much because her updates then have been missing since last year and no one has complained. )Aaaargh... and I really only need to add 3-5 words to one topic. Thanks!Kimberly

Hello,I used RH 11 to generate CHM for different applications.I create pop-up by hyperlink to a topic using the 2nd hyperlink Option (in french : Afficher dans la fenêtre contextuelle à redimensionnement auto).Until now, I never had any problem with the pop-up display, but today somebody tests an application with the CHM on a Windows 10-64b and when clicking on an hyperlink that display a pop-up, the pop-up appears blank with nothing on It!From an application installed on Windows 10-32b : no problem!If the CHM is open directly from Windows (10-64b) Explorer : no problem!I have no Windows 10 on my computer, I'm running through Windows 7 enterprise Service Pack 1.If any people could help me...Have a nice day.CG

Hello Experts,Background:I am new on RH and currently using RH10.The project that I just took over is an Online Help (OH Production) which was originally created in RH10 (so no upgrade) and it already had a release and it used WebHelp layout.  The Online Help uses auto-sizing popup.  The release works fine on my IE11, which auto-sizing popup window appears perfectly next to/below to the linked (hyperlinked word) word on IE11 and Chrome.I currently use the same project as the base by making copy of the project and renaming it to different name, a working project Online Help In Work (OH In Work).I don't have any changes on this OH In Work project, just try to generate WebHelp output to my local computer drive to test preview .I have to use "Display auto-sizing popup" to open a small window (frame) next to the linked word, not a new browser/link page. Both "Display auto-sizing popup" or "Display custom-size popup" have given the same result, which is the problem I need to get fi

I work on some RH projects with two other tech writers.  My PC's hard drive failed.  I suspect I may have had some RH topics checked out at that time in RH 10.My replacement PC came with RH 2015, but did not have RH 10.  I copied my local RH folder copies from a backup of the old PC to the new PC.  I upgraded some of our projects from RH 10 to RH 2015 successfully.  On other projects, when I tried to upgrade from RH 10 to RH 2015, I got the message, "Cannot checkout all the files that needed to upgrade this project." (and, yes, that is the exact wording of the message).Our project admin determined that I had the files checked out (probably on the PC that had failed) that were preventing the project from being upgraded.  He removed the locks from those files in source control.  I tried to upgrade the project again, and I got the same message.  I took a new copy from source control, tried again, same message.  I changed the read-only property

I see that the AND and OR boolean operation works well. When should you select Display results with all search words? What other features can you use to search topics?