Questions

Our web portal uses map IDs to open context-sensitive help topics. After being upgraded to Firefox version 41.0.1, I noticed the help links in the web portal no longer open the appropriate help topic. Instead, the links now open the default topic.I tested the same help links in our web portal using Google Chrome and a few different versions of Internet Explorer, and the links open the correct help topic in those browsers.Has anyone encountered this problem with Firefox? I'm using RoboHelp 2015 and outputting to WebHelp.

I currently use RH 9. Experimenting with trial of RH 2015. Several issues exist with the search tab in Webhelp run in Safari on iPad -- the same issues that exist in WebHelp I produced in RH9. Are these issues Adobe would ever consider fixing? Or not fixable due the frames of WebHelp output? I have tried Responsive HTML help as an alternative but the drawback I face there is a long time delay with the iPad keyboard recognizing letters I enter in the search field.Issue 1 - keyboard doesn't close automatically after I click Search or Go on the keyboard (or after I click the search icon). Not huge deal since I can manually close keyboard.Issue 2 - When the search tab first displays, some properties in the header of search tab are cut off from view. I found a thread earlier today suggesting a work around (manually change a height value in output file), but now can't locate the thread.Issue 3 - After a search has been executed, the length of the search field expands right and out of view, a

Hi there, Some while ago there went money off my bankaccount. but I don't want to buy the program. I used a trial version but now Adobe thinks i want a adobe cc account.

I am using RH9. I have read the articles about how Search results are ranked: In order, it is based on the search word appearing in: The topic title (as in Topic Properties and not to be confused with the Topic Heading) The topic keywords (Increasing the frequency of a word as a keyword will not help as it will be considered only once.) The topic headings in descending order so the word appearing in H1 will take precedence over the word appearing in H2 The body of the topic. Each occurrence of a word in topic is summed to calculate overall weighting of a word in a topic.However this does not seem to be the case for me. I have a topic called "Supported Chart Types" that I would like ranked 1st when searching on "chart". However, it is ranked 22nd despite the fact that the word "chart" appears in the topic title and 18 times in the body (and is a keyword). The #1 ranked topic for this search term is "chart layer" which has the term appearing once in the topic title and only 6 times in th

(FM12 > RH11 and new to RH)My FM file references a pdf graphic. The graphic is placed in a FM table.Other referenced graphics in the FM file use the same table mechanism, but those graphics are png's.After FM > RH linking and conversion, RH displays the png's as expected and does not display the pdf.What am I missing? Why the pdf instead of another png? A master file for one of the graphics is in Visio 2007 (yes), and the png export filter is not producing high quality, so I tried the pdf instead. If pdf does not work with RH and another graphical format does (.tif?), then I can export that format from Visio.Best regards,

I am using RH 11 and generating a Responsive HTML output. Which file do I send to the developer so that he can "call" the help system to the application Help button?

I'm using RoboHelp 2015. I have a help project that was originally created for WebHelp output. When I compile the project to Responsive HTML5 output, it compiles but with the following errors:Error: Failed to resolve macro (IndexFilterKewords) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\Availity_Help.htm)...Error: Failed to resolve macro (MSM_CUR_LNG.Loading) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\template\scripts\indextreeloader.js)...Error: Failed to resolve macro (GlossaryFilterTerms) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\Availity_Help.htm)...Error: Failed to resolve macro (MSM_CUR_LNG.Loading) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\template\scripts\glossarylistloader.js)...Error: Failed to resolve macro (MSM_CUR_LNG.TopicsNotFound) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\template\scripts\mhfhost.js)...Error: Failed to resolve macro (MSM_CUR_LNG.JS_alert_LoadXmlFailed) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\tem

What does error 404 mean on my live website?  The project is in RoboHelp but the error shows up on the live site.

I generated a WebHelp project with Adobe RoboHelp 10 last November. I had no problems with the TOC or index. Whenever I try to view output today, IE won't show the left pane with the list of topics in the Table of Contents. It also doesn't show index tags. I have no problem viewing this same output in Mozilla Firefox. I just set Firefox to be my default browser b/c it is so frustrating that I can't immediately view changes to my help project. Has anyone else experienced issues with IE 11? I even cleared cookies and the cache, and I still can't see my TOC and index. This never happened before.

Hi,I am using RoboHelp 10 and facing a strange issue in my project. I only see a limited number of master pages in the Project Set-up pod, but if i browse using Explore, or if i browse using Windows Explorer, I can see a whole lot of other templates too. These master pages that do not show up in RoboHelp's pod view, are also being used in the project and are not unreferenced.Exploring all possible options, I also tried editing the rhtemplate.apj file, located in the project folder. I did find in rhtemplate.apj only those file names of master pages that were visible in Robohelp. Would appreciate suggestions on what I am doing wrong or if this is expected.

While creating the help file using RoboHelp 11, when I tried to create the file through the Responsive HTML5 (Primary Layout) link, I repeatedly got a pop-up indicating that RoboHelp 11 has stopped functioning. This happens for one of the large Word documents (91MB) but not for smaller sized document. Do you have any suggestions on how this issue can be resolved?

Hi all,Just setting up merging in Multiscreen HTML5 output. It appears that publishing the parent publishes all the children that might exist in the "mergedProjects" folder. This is pretty undesirable behaviour when different people are working on each of the children and with different publishing schedules.How do people manage this so that outdated or draft/test builds aren't pubished?And does anyone know if this is the same for Responsive HTML5? Would we need to publish the parent and children all at the same time every time (given the children have to be generated into the parent build - or is that only the first time)?Regards,Amber

Hello,I am using RoboHelp 2015 and Word 2013 under Windows 8.1. When I try to generate a .doc file it stops at "Processing Topics" and never continues. Clicking Cancel doesn't help and I have to end task through the task manager. I saw a similar topic, and tried out all the solutions provided there but to no avail.Do you have any suggestions on what I can do?Thanks in advance.

Hi,I'd like to generate a WebHelp output in RH 11 with a provided skin (i.e. "XP silver"). In the WebHelp-Skin-Editor I do see the navigation bar.Generating the WebHelp, I do not see the navigation bar (Browser is IE11 or Firefox 42). Any Ideas? Any option I forgot to tic before generating?Cheers

Hi,I generated a webhelp that should be called context sensitive in a java application.Our developer uses the provided java api. I did map the topics to the topic IDs to the topic number to the topics. Now I got the .h and the .ali file in my project folder. I did export the .h file so now I got the .properties file in the "ExtraMapFiles" folder.Besides the webhelp output  directory, which file(s) do I have to provide to our developer? The ".properties" file? Where does the developer have to place it?The provided RH help is not very helpful in this case...Cheers

Will creating new topics while working offline sync correctly to the server when I connect again?

I'm having trouble figuring out what's wrong with the buttons in this skin.  The issue is when the help is first opened, all of the labels on the toolbar buttons display.  However, when you click on a button the right thing happens (TOC displays, or Index displays, etc.) but the button "disappears".  How can I keep the name of the button visible while perhaps having it change color or something to indicate it's the active one?I've attached screen shots that I hope will help.  Hopefully they come through with this post.Any help would be appreciated.Diane         

If I click on the main topic and say print from here I get a JavaScript Error.  Some other Topics work fine.  Help please.

Seems a lot of people think you can get robohelp skins here - https://creative.adobe.com/addons but they do not exist. Seems odd that adobe would put so much money and effort into creating Robohelp 2015 yet not supply a nice gallery of skin options. Any advice would be greatly appreciated.

I have a user guide which was created before I became the technical writer. I started using RoboHelp 7 and I am not sure if this guide was created in an earlier version of RoboHelp. I was upgraded to RoboHelp 9 then to version 11. The file contains 3237 files, 480 folders and the size is 64.5 MB. I had someone backing me up when I was out of the office. She used different font on some topics than what was used in the rest of the guide. (Arial was used in the guide, she used Calibri.) I am now updating the guide and I cannot change the font. When my cursor is sitting on text within a topic the heading and font fields keeps flashing. Header flashes from Normal to Heading 1 and Font  flashes Times New Roman and Arial. When I click the drop-down for font, I am unable to select anything because the drop-down keeps scrolling, If I try to scroll up, the drop-down keeps going back to Time New Roman. And it happens so fast I am unable to click on a selection. I tried selecting the font wit

Trying to move from WebHelp to Multiscreen HTML5. We created live test site to test/experiment with. We're still not clear on how to properly link from our software system to a Help page. Here's a little background:With webhelp, linking is simple. But it doesn't seem to work the same with HTML5 - or should it? Every link has "desktop" added to it (and yep, desktop is the default.) But if I'm browsing on my iphone with Chrome or Safari, it also defaults to desktop. Should it change to "phone?"We link from our software system directly to Help pages. For example, if you're looking at our oranges page, we link to oranges in Help (but a whole lot more complicated than oranges!) Therefore, we need to update virtually our entire system with links to Help - and those links have to be right. Other than this, we like the HTML site. Once we solve linking, we'll be ready to release to our customer base.Thanks!Julie

Have a WebHelp project in RH 11 and would like to add a Feedback button to the toolbar.  The information I've found here provides information on buttons that send emails with a link to a specific topic. I don't need the link to a topic - only want a button that will open a blank email with pre-populated To: and CC: addresses...no link to a topic. As always, any help would be appreciated.Diane

Hello,I'm trying to find the Unused Files report in RoboHelp 2015 (12.0.1.338). The help advises to select Tools > Project Status > Unused Files. It seems the only report I can view is Project Status. All the reports available in previous versions of RoboHelp seem to have disappeared.Can anyone advise as to whether the reports are available in RH2015?Thanks you,Tim

I am experimenting with RoboHelp 2015 trial version. I imported the framemaker files and in the Project settings tab I was able to select para and char settings via the + sign in 'Edit Conversions settings' in the Project Settings tab, but now after generating the plus signs are not there and I have no option to edit, please advise.

I have added a hyperlink which is a .mp4 video file but it won't run when I generate the document.