Questions

I am using RoboHelp 10 with the latest WebHelp fix.I copied the files in the fix to the specified folder in the instructions, regenerated the Help, and tested my WebHelp on IE 8-11.When viewed locally, the WebHelp output seems fine.The Help is accessed by our users from a web server, so I put up the newly generated output on our web server and tested the output and this is what I found:IE 8: Index and Glossary take 3-4 seconds to load, which i guess i okay.IE 9: Index and Glossary take 3-4 second to load. Index entries are too big and use a different font.IE 10: When you click a topic in the Search pane, you get a blank page. When you click an entry in the Index you get a blank page. After using the Index/Search and then go back to the Contents page, you get a blank page.IE 11: Index entries are cut offHas anyone else run into these issue? I can live with the issues on IE 8/9/11, but the blank pages on IE 10 are unacceptable. Does the fix not resolve these issues or am I doing somethin

I'm trying to design a custom robohelp skin. However, I'm seeing a repeating logo, as shown below. It appears to be repeating below the line that separates the top area from the rest of the panel. Does anyone have any idea what's going on here and how I can stop the second image?Note that the image is also duplicated at the far right of the top area, so its repeating horizontally and vertically.Note: I apologize if this has been asked already. I can't seem to find the search window in the forum UI any more. If you can help here too, I'd appreciated it.

It will be really great if you could help me with my query. I am using Robohelp 8. I have created a topic page and linked a pdf file to it as a bagge file so that when one clicks the topic in the TOC, the pdf file opens. When I generate the output, the pdf is opening in IE 8, 9. However, the pdf is not opening in IE 10. Please suggest a solution.

My entire robohelp project paragraph indent has shaken. I cannot see first line of my paragraph. It has gone in left alignment and half hidden. Now I am aligning every paragraph one by one, there are 500 pages. Is there any way I can fix this problem in few clicks.

After accessing my HTML Help files from an application, the text "Empty Chapter" appears in the Help tab. (See the attached screen shot.)The Help is built by linking FrameMaker 11 files to RoboHelp 10."Empty Chapter" does not appear in the original FrameMaker files, nor in the RoboHelp files: I checked both the WISIWIG and HTML views. As well, the correct text appears in the <title> tag.The app calls the Help content through context IDs.Any ideas why "Empty Chapter" is appearing in the tabs?

RH 9.0.2.271Windows 7 64-bitThis "Object doesn't support property or method 'Activate' ehlpdhtm.js error all of a sudden started popping up when I view any of the chms I build from my file system. I initially through it was a 64-bit problem because if I view the chm from my file system I get the script error. But if I copy it to a 32-bit PC or run it from within RH (after it's compiled for example) or a 32-bit version of our software, it runs fine. (However, one of my co-workers tried it on her 64-bit machine and didn't receive any error.) In any case, it seems to be happening on my machine only.Anyway, it's not on every topic, but on every one that calls the ehlpdhtm.js script with this line of code, it appears to be happening:<script src="ehlpdhtm.js" type="text/javascript" language="JavaScript1.2"></script>I don't think hhactivex.dll plays with this js at all, but just in case, I unregistred and re-registered that dll to no effect. I also tried explicitly adding in ehlpd

Hi,I have done the following in robohelp 11 from Adobe Technical Communication Suite 51) select file|new|project2) select import tab3) Select the FrameMaker Documents option iconThis works quit well. I get a new RoboHelp project.I would like to do the same via a RoboHelp extendScript but I can't get it to work.Does anyone have some hints or good exampels to be inspired from?Thanks Alex

My developers were curious about how RoboHelp HTML outputs run searches.They noticed that a search for a plural word, such as "lists," returned both singular and plural versions of the word. In other words, it returned both "lists" and "list."These results are consistent for all words ending in "s."The developers are concerned that users are getting too broad of search results returned.Is this by design?

Hard drive crash and need a copy of RoboHelp version 9. Can I get a copy?

It's possible to create a preloader with percentage of loading?Thanks.

Our company is planning to upgrade the RH that we are using due to the issue on Chrome browser not displaying the TOC and search function not working.  We have been using Robohelp for Word in version 6.  I know it's outdated but it was working for us and as they say "if ain't broke don't fix it" or some such things.  The chrome related issue might have been there for a long time but it just came into out attention recently.I am trial testing RH 11 and my main issue is the link in TOCs to most of the topics are missing.  I've posted 2 discussion but not fixed yet.Can anyone please advise the best way to tackle this scenario?  Do I convert the Word to HTML in RH 6 first before upgrading to RH 11?  Is there a list of task to do to prepare my projects in the upgrade to RH 11? Any help would be highly appreciated.

We display our help on a touch screen PC. Is it possible to run the on screen keyboard to enable a search string to be manually entered on the Search page?Any guidance would be appreciated, including alternatives.RegardsMikeL

Caveat: I'm a very new RoboHelp users, somewhat self-taught, so my questions may be very rudamentary, but I can't quite find them in the (very meager) Adobe help.In a previous version of the Help (created by my predecessor), the local Help (.chm) looked like this, i.e., no skins:The online Help looked like this--i.e., it had the skin:First question: why doesn't the local help have the skin? Is this a setting?Second question: In a newer version of the help that I created, both versions of help look like the local Help above--no skins.  How do I make the skins display?Third question: We localized to French. When I open FR online Help and right-click a help topic (to open in a new tab) the page displays as below, with the "Montrer" standing in for what is "< Show Contents" in English (see below). This content is incorrect in French, and should be "Afficher le sommaire" ("Show Summary").  Where do I find the source for this piece of content, so that I can correct it?  I'v

My remote access Help TOC (and there for, help in general) gives display errors in IE11 on Windows 8 platform. First time you access Help, it displays.  The second time, it gives a script error; the third time a blank page.  Anyone else seeing this?  Suggested fixes/workarounds?

My department is upgrading two of seven RBH 9 licenses. If I open a RBH 9 project, does it convert it so those still on 9 can't open it?

HiPlease can someone help?I am trying to generate a PDF version of our Robohelp file (in Robohelp 10) for users to download (the file is a Help file for our software).However, when I generate this via the 'Printed Documentation' option in Single Source Layouts, whether as PDF or Word doc, it only generates a two page document with the Printed Documentation Name on the first page, and 'No table of contents entries found' printed on the second.The file was imported from an earlier version of Robohelp, if that helps.Many thanks in advance for your help.Dan Wait

They play on all other devices. This is Kindle Fire 7" HD

Using RoboHelp 11, I click on Help\Contents & Index in the RoboHelp IDE and I am sent the "Adobe Communities" site. I sign in and search for RoboHelp and get no results. I scroll down and find the Forums link so here I am. Is there no actual online help for RoboHelp? Kind of mind boggling since this software is for creating online help!

I see how to disable the Options button, but I don't want to do that. I only need to disable the Internet Options menu item. Can anyone tell me how to do that?This is required by several of our customers. Thank you.

HELP!When I import a CSS into RoboHelp 11 and then try to map FM12 paragraph styles to the selectors in the CSS, RoboHelp can't seem to see the styles in the CSS. Here's a very simple example from the CSS I'm using to test: .Heading1{ font-size:1.75em;       margin-bottom: .4em;      font-family:AvenirHeavy;       color:#f00;} .Heading2{ font-size:1.5em;       margin-bottom: .4em;      font-family:AvenirHeavy;      color:#f00;} .Heading3{ font-size:1.2em;      margin-bottom: .4em;      font-family:AvenirHeavy;color:#f00;  }.Heading4{ font-size:1em;     margin-bottom: .4em;      font-family:AvenirHeavy;     color:#f00;}The FM para tags are Heading 1, Heading 2, etc., but I can't map them because I can't see the styles in the CSS. HELP!

I am using RH10 to generate webhelp output and I have the following issues on ipad:1) For chrome browser when clicking on search icon, there's no input field and search button; it looks similar to search function if "Section 508 compliant output" check box is checked when generating the output.  I was able to fix it by replacing the following codes in the generated files (ehlpdhtm.js & whver.js)Replacing var gbChrome             = (gstrBsAgent.indexOf('chrome')!=-1);withvar gbChrome             = (gstrBsAgent.indexOf('chrome')!=-1) || (gstrBsAgent.indexOf('crios')!=-1) ;2) Even though I was able to make this simple fix, the search function still have problems on both sarafi and chrome on ipad.  After issuing a search on a keyword, the result is displayed in the result pane but because the content is long it displays in one single line (On desktop browser

Are there any compatibility issues with doing this?   I have some Robohelp 7 files to work with and am wondering if I should upgrade to Robohelp 11.   Thanks!

Hi,We are using FM12 and RH HTML 11. We recently upgraded from TCS 4 to TCS 5.We would like to dynamically link our FM books in RH. However, the option is greyed out. We encountered the problem with TCS 4, so I don’t think it is related to the upgrade. Any suggestions you have as to how to activate this option would be greatly appreciated.

Is RoboHelp 9 compatible with Office 2013?

When trying to generate a help output, RH keeps showing a message box: "Your project contains tracked changes. Do you want to continue?"How can I find what topics have the tracked changes? I don't see it as one of the reports and the track changes toolbar doesn't have anything either.I'm using the latest RH 9.