Questions

My company is adding more work from home (WFH) options.  I was unaware that online help published as WebHelp accessed through VPN was so slow as to make it a chore instead of a help.  I go in through my remote desktop, so did not see any difference when I tested output.  WFH users do not have a remote desktop to access.  I began experimenting by  publishing as .chm to gain some speed for them.  I instructed some users on how to download the HTML chm help to their desktops, but they reported that it takes from 30 minutes to 2 hours for the download.  In addition, it would be up to the end user to download it daily to stay current.  That may not be workable, either.  Once downloaded, however, it is acceptably fast.I have been asked by another department to assist them in setting up RoboHelp for their area if they decide to purchase.  I would train the Instructional Designer on how to use RoboHelp from  and author/publisher standpoint

When editing the map IDs of a topic, then the order of the map id's in the project.ali file is always changed. When using source control, this often generates conflicts, because a merge isn't easily done. Is it possible to leave the order of the ids in the ali file as it is?

To preface, everything works fine in Firefox. I have a very large help system with over 70 merged projects. Prior to upgrading to RH10 there were quirks with IE, but it would run the entire help system okay. Chrome, no dice. The issue is now that I've upgraded my files to RH10, any child project files do not load in Chrome or IE. I have downloaded all the fixed files from Adobe for the browsers and republished the files. Now, however, while the TOC/Index panes load (all in chrome/only half in IE), unless the file is living in the master project, then the files do not render. It seems to be stuck in a continuous loop to try and display. When I looked at the error code, I get a "Failed to load resource: net::ERR_FILE_NOT_FOUND error and  a link to a file with "whproj_xml.js" at the end, such as file:///z:/878xBuild/Solar/!SSL!/WebHelp/mergedProjects/MOBILE/whproj_xml.js.Anyone know any additional fixes? Is this a known issue for IE / Chrome? I couldn't find anything on the forums or

Hi,I am trying to use ClearCase8 as the source control with RoboHelp10. I have ClearCase installed on my machine, and I have RoboHelp installed. In the toolbar for source control, I see the option to Add the project to source control. When I click that button, a window appears with ClearCase listed. I select it, and click OK, the window closes, and then nothing happens. I must be missing a step to tie the two together. Any idea what it could be?Thanks.

I use the glossary wizard to create hot links to my glossary items, and they work fine upon compilation when viewed in IE11 browser....then I recompile (without having made any changes to any of the glossary links whatsoever), and suddenly the links don't work....then I recompile again, and they suddenly work again. Always in different topics. Anyone else experiencing this?

We generate the project using the Output Generator with Glossary Restyling script to display glossary terms as popups but each day RoboHelp wraps multi-word glossary terms in the HTML and breaks the popups. Help! Is there a fix? Why is RoboHelp doing this? We're using RoboHelp 10.

Hello, I'm trying to connect Adobe Robohelp 10 to a TFS repository using Microsoft VS2013. I started by following the tutorials linked here, plus the subsequent advice (including registry modification): http://forums.adobe.com/thread/1261856. (The last piece of advice was to open a ticket with Adobe support. However, after going through the support page, I was directed here, so this is where I'll ask.)TIA

I am generating a Robohelp 10 xpj using WebHelp to deploy in an html (using ClearCase).If I need to then remove certain individual files from the deployed html or add new individual files to the deployed html, are there hidden files that need to be associated with these htm items that I need to remove or add (depending on what I’m trying to do)? Unfortunately I may not be able to simply replace the existing files with newly generated version each time I need to do updates.When trying to remove individual html files from the deployed full html, the link for the file still displays in the table of contents, even though the html content has been removed. I just get a “Page Not Found” message.When trying to add new html files to the deployed full html, nothing displays in the TOC nor can I find the newly added html anywhere else.I think there are other files I need to be removing/adding along with the individual html files, but I can’t easily identify them.In urgent need of help...Thank yo

Hello,I used the skin editor and was able to add a logo I wanted in my toolbar, however I would like the logo to display on the left (as the first item).  I went and edited the skin file in wordpad, but re-ordering that did nothing for the output but in the skin editor it is listed first.  Is there something I'm missing in the code or skin editor where I put the logo as the first item?Thanks!-Using Robohelp 10

Hi,I'm using Adobe Robohelp 9 with Team Foundation Server 2012 on Windows 7 -  64 bit. I've also installed Microsoft Visual Studio Team Foundation Server 2012 MSSCCI Provider. I've mapped all the project folders on my machine. We create HTML help (.chm) for our application.I have different versions for each module of our entire product on Team Foundation Server 2012 (As we have multiple modules in our product), for example x+1, x+2, x+3 and so on. Each module has different Robohelp projects for every version/branch. This means, if the Online help for any module from any version is changed, we update it in the respective version of the Online help project. When we move on to the next version, due to binary files, the next version contains the same path and properties of previous version. We need to have different project for single module for the next version. For this, I have changed the TFS project path of every .xpj project for every version. For example, if I'm working on versi

Has anyone seen the Search Results list cut-off when using Google Chrome? The Search Results screen works as expected in IE and Firefox, but Chrome cuts the list off at result item #7. I am using RH 10 multiscreen layout. Additionally, my TOC has extra spacing when the search results are returned (as soon as I cick a topic, the TOC returns to its normal spacing). Did I inadvertently modify a setting?

Hello,How do I add a repeating background image (not logo) to the layout found in RoboHelp 11 Responsive HTML5?Is this something that has to be done inside of Dreamweaver?Where are the RoboHelp 11 Responsive HTML 5 default themes (skins) stored on the computer?I have seen the following files in RoboHelp 11 and would like to know if it is possible to editthese files?  Responsive_Layout.fpjC:\Program Files (x86)\Adobe\Adobe RoboHelp 11\RoboHTML\Samples\en_US\EmployeeCare2\EmployeeCare2Project\!ScreenLayout!\Responsive_LayoutGlossary.slpIndex.slpSearchResults.slpTable_of_Contents.slpTopic.slpC:\Program Files (x86)\Adobe\Adobe RoboHelp 11\RoboHTML\Samples\en_US\EmployeeCare2\EmployeeCare2Project\!ScreenLayout!\Responsive_LayoutBy default, there are two themes found in Responsive HTML 5.  They are:Theme1_StandardTheme2_GovernmentWhere are these themes located under RoboHelp 11?Thanks in advance for your response.James

Hi all:I am using RH10 and generating webhelp. I have applied the recent fixes for webhelp.The browse sequence does not work when the webhelp is displayed with IE 10. It works when the webhelp is displayed in Chrome and Firefox. Index, Search and Glossary are working in all three browsers.Does this sound familiar to anybody? It seems to be a different problem from the one that was addressed by the recent fixes.Thanks in advance for any help.JulietteWorking on a deadline and getting rather stressed....

I've setup a couple of RoboHelp projects in Perforce using this guide: http://www.adobe.com/devnet/robohelp/articles/perforce-integration.htmlEverything is working fine, aside from the .xpj file from RoboHelp (that contains the source control connection details) also syncs with the Perforce server, and if multiple users connect to the project, it does not save each user's details to the .xpj file.Excluding the .xpj file from syncing with Perforce means that when you first pull the files down from Perforce, you cannot open the project (as there is no .xpj to open!). If you don't exclude it, you can open the project once with your Perforce login details, but next time you open the project in RoboHelp, it asks you to login with the users details that first added the project to Perforce.Anyone any ideas? And i hope i explained that clearly enough

I am not talking about the RH9 Server app, but the authoring tool? Our company wants to be able to install and run it from a remote server so multiple people can use one instance of RH. It isn't often maintained so they don't want one person to have the app on their computer and I'm going away. They are running Windows Server 2003. The help system is merged and is huge. Having trouble running it and compiling is very slow. Thanks!

I am using RH8 but got the message in RH7 on all my projects, new and converted from RH6.In RH7 I just clicked OK, and the only problem this caused is that all the pages would be "new" after generating so the publishing took a long time.With RH8 a new problem has arisen. When I click OK, the path to the files on the Master Page header change to the path of the topic page I am modifying. This causes the image and script liinks to be broken on every page using the Master Page.For example: The Master Page is in the project root and in the header I have an image of images/Example.png.When I edit the body of the topic page processing/about_processing.htm, which uses the Master Page in question, I get the message above and click OK.If I look at the Master Page the image path is now processing/images/example.png, which doesn't exist.Is there some setting that I need to adjust or some tweek I can make so that every change to a topic doesn't make RH think the Master Page was updated?Thanks in a

I am importing several MS Word documents with > 20 sections each. Each section has its own set of footers. Since RoboHelp seems to limit the number of footer master pages to 15, and since RoboHelp seems to import both even and odd footer pages, only the first 9 or so footers get imported. Using the other option, "Import Header and Footer" doesn't import anything.Is there any other way to easily import all of the MS Word footers into the project?Thank you

Hello, I'm trying to connect Adobe Robohelp 10 to a TFS repository using Microsoft VS2013. I started by following the tutorials linked here, plus the subsequent advice (including registry modification): http://forums.adobe.com/thread/1261856. (The last piece of advice was to open a ticket with Adobe support. However, after going through the support page, I was directed here, so this is where I'll ask.)TIA

I know, why are we using RH Word...Non-issue as I can't change at this time.  Here is my problem.  I can not browse from RH to a HTM document.  It's not that I can't put a link in the project, I can but I have to do it manually.  I can link if I do the entire path manually, like find an old link and manipilate it.  I think either I'm missing a file in either RH or Word...or some security setting is preventing me from browsing to the final location.  I am fine until I get there and then once I click for the link to attach Word shuts down and stops working.  I absolutely have no issues with this on XP and 2003.  Everything else works fine with 2007 Word and Windows 7..just the browsing issue.  The funny thing is that at one point my partner states the browse was working at one time..then they upgraded her Word to 2010...which did not play nice with RH and then they uninstalled 2010 and reinstalled 2007....but the browse won't work now.Like I s

Hi,I am using Robohelp 10, and I'm generating chm and pdf format. Is it possible to change the typeface and font size in the TOC, Index, and Glossary for pdf?Thanks in advance.

I'm testing the new skins in the gallery (Responsive HTML5-output) in RH11. Everything looks fine, exempt the browse buttons, they don't appear!Maybe i've forgotten to check something?Paul

I have the project in which 2 different words are used to reffer to one objects (this word/term depends on the customer). All other information related to functionality, steps, etc. are common. So: In the help content (body of the files), I created 2 conditional build tags (CBT) for these terms. In TOC, if topic title contains the term, I created 2 different topics reffered to the single topic file, but the title of the topic shows correct term (depends on CBT).File names of this topics contain only term1.The problem occurs when I generate CHM for CBT2 and search for the term1 (marked with CBT1) using the Search tab. All occurrencies where term1 presence in the file name, appear in the found results. How can I resolve the issue? These topics must be found by search (that's why "Exclude from search" option is not a decision).

Has anyone else encountered this issue?After updating to AIR 4.0.0.1390, our RH air help installers no longer work. This includes .air help from 2 - 3 years ago, which have installed fine all these years, all the way up to a recent .air file we created for an upcoming release. This problem occurs on both Mac and Win, with the US version of AIR and the Chinese version of AIR, and it's a critical problem for us. Now when you double-click the .air file to install the help, you get this message:"Sorry, an error has occurred. The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author."Well, the application author is us. But this isn't a problem that we can fix, because it happened with the AIR 4.0 update.Version 3.8 of AIR works fine. Version 3.9 broke our context-sensitive help on the Mac (bug 3648177, filed in Oct, not that it did us any good). Now version 4.0 has broken our air help completely. We are trans

HiI am using RoboHelp 10 and FrameMaker 11 as part of TCS 4.0.In our current version of ISF file, we have mapped FM tags to their RH counterparts individually as the RH style names are different than that of FM tags. Some of the FM tags are also marked as Exclude.This file is up for revision and we now want to use AutoMap Paragraph Styles feature to make our life easier. I am aware that for this to work, the RH style names should be same as that of FM tags. However, can somebody please tell me how to indicate the FM tags that have to be excluded?Thanks in advance.Sreekanth

When using conditional build tags in RoboHelp to exclude topics in a generated CHM file, the images used in these topics are compiled anyway.So, the HTML files are not integrated (using the build tags), the images used in these HTML files are ...In my case:I want to generate a separate CHM file which contains only a very small subset of the full manual (API specifications for third party vendors) .This CHM only contains about 10 HTML files, but still amount to 13MB because all images from the entire manual are compiled into the CHM.How can this be avoided ?Many thanks !John Victor