Questions

Hi Folks,I compiled our help documentation into a project and am wondering how I can copy parts of my project into a new project. I'm trying to spilt out the project into smaller ones (management wants to compartmentalize the updating into other units and not have 1 master project). I tried to move my .html folders and supported images etc. into a new project but it wouldn't recognize them.Besides making multiple folder copies of the entire project then customizing each. Is their a way to import pages from another project? The Resources pod seems to be only for Master Pages etc.Thanks,Joel

I'm updating an existing project, using RH 10.0.1.292.Recently, I've noticed that auto-sizing popups that appear fine when I generate and view my primary layout, do not display correctly when the project is opened from its associated application.Example of a popup opened in the RH environment:Example of the same popup opened from the application's Help:The windows in which these popups are opening are the same size, so it would seem that the size of the popups should also be the same. These popups used to work correctly in this project. Unfortunately, I am not exactly sure when they stopped working. Does anyone have an idea as to what would cause this?

I recently upgraded a project from RH 9 (9.0.2.271) to RH 10 (10.0.0.287). Ordered and unordered lists display in the WYSIWYG Editor with more spacing around each line. When I generate the output to HTML Help, the spacing looks fine. I also tested generating output to WebHelp, and again, the output looks fine.I have paragraph and list styles defined in my style sheet that I apply to the text in the topic. I also looked at the styles in RH 10 and Media is set to "None." Using the Style Pod, I looked at the set up of the parapgraph and list styles. For those styles, (and my body text styles - which look fine in the WYSIWYG Editor) have spacing before and after spacing set. (NOTE: These styles were created in RH8 and the WYSIWYG Editor displayed the styles appropriately in RH8 and RH9.) Even though I changed the style sheet, the WYSIWYG Editor is still displaying more space around the styles then I am expecting.I know this is not a huge issue since the output looks fine, but I want to und

I'm importing Word 2010 documents (originally created in Word 2003) to Robohelp 10. All the images in my Word documents are .png files. Because I want them to remain .png files in Robohelp, I've selected the "Allow PNG as a Graphics Format" checkbox in Word. However, it seems that Robohelp will only pass through .png files when the images are 100%. If they are less than 100%, it converts them to poor quality .jpg files. Is there a way around this so I don’t have to resize hundreds of images before conversion? Also, Robohelp converts .png images in Word tables to .jpg files even when the images have not been resized (that is, they are 100%). Is there a way I can import images within tables as .png graphics?

We are currently using TCS 4 and Windows 7 (in case this makes a difference). Things are fine in our native RH template however when we use our template that is linked to FM, we are having major issues. Our graphics are right-aligned, our bullet styles are not consistent, our note styles are right-aligned and not holding their styles and our fonts are matching up in several places.Is this an issue with the CSS, with FM or RH? We aren't even sure where to begin.Thanks in advance.

I'm feeling dumb here.I've always published using ftp, but a security audit has temporarily blocked our ftp port, so I'm trying http.  And I keep getting a Connection Failed error.There doesn't seem to be any place for the user name and password in the publishing wizard.  Am I missing something obvious?  And the Help files give me nothing, as usual.I tried www.grainge.org, but didn't see anything there.  (Thanks for this, Peter.)Thanks for any help.Marion

Background: RoboHelp 10 project, linked to a FrameMaker 11 book, HTML Help output. No errors or missing resources on update of Fm book.After linking the project to a Fm book with TopicAlias markers selected for CSH, I imported a .h map file used by the developers and did a Force Update All. The imported map file shows up under the Map Files node in the Project Set-up pod. But when I double-click it, nothing displays in the Map IDs panel on the left side of the Edit Map IDs dialog box.I thought 1) specifying TopicAlias markers for CSH during link setup, and 2) importing the developers' .h file would map the IDs to the topics.Am I doing something wrong in the linking or .h import steps? I really don't want to have to manually edit the topic IDs in BSSCDefault.h--there are hundreds of them.

Hello, I have a long document being inported into RH9 from FM10. Many of the index markers in the FM book use <$startrange> and <$endrange> variables, to make page ranges. These show up in RH as unnessesary duplicate entries. Is there a way to set the index to only use one entry for the RH output without destroying my FM index?Thanks in advance.

Hi.I've started cleaning up my html, to ensure my lists are neat-as.But within one working day, RH10 has crashed five times.That's a lot of annoyed tea breaks for me. Lucky I breathe with [Ctrl + S].Does this happen to anyone else? Is there something I should look for, that I could fix? I checked the release notes of that patch—this crashing wasn't listed. And I'm on Windows 7.Thanks in advance.

I'm using RH8 on Windows 7 and IE10. I have two issues.When I generate the help, the default topic displays. However, if I click any page within a book, the right-pane displays blank. I am generating with no skin option selected. Announcements of the forum has fixes for RH9 and RH10. Can any one help me for RH8.See Also topics are not displaying. When I click the See Also button, topics are not displayed, when I scroll up, to the start of the page, See Also topics are displayed over there. How to fix this any idea ?Thanks

I have multiple existing help projects in Robohelp maintained in version 7, and we are upgrading to version 10. Will I be able to open these projects in the new version without taking additional steps, or are there concerns I should be aware of? Would a new project need to be created? If there is information somewhere about upgrade concerns, and someone could point me to it, I would really appreciate it.<moved by mod from downloading,installing,setting up - kglad>

We are publishing in RoboHelp 9. The output is fine. Everyone else can view the output file.But one person is having issues. He can view the Contents button just fine. If he clicks on Search and enters a search term, nothing comes up. Index is even worse. Not only does nothing come up when he enters a term, but the Index keywords does not automatically display for him when he clicks on the button. These behaviors are inconsistent with everyone else here.My first thought was that maybe there is a permission issue, but he can access the help file. He can view the TOC. There is something preventing him from seeing the Index and Search results. Any ideas what could cause this?Kevin

Windows 7 64-bitRobohelp 9Word 2010I did check the forum for this discussion (in 2011) which suggested approaching Adobe for a file to fix the problem. Adobe Support states that there is a long waiting line for support responses so i am posting in the hope that someone can help me sooner.Is anyone able to direct me to a file download location for this solution?When i select to update linked word documents in a project i receive the following message: Does i t matter if the projects are on a different partition to the installed software ?

I'm wondering if any of the experts here know what might be going on.My RoboHelp 9 is no longer generating any projects.  Fortunately, I can move them to the laptop and generate there, but I'm trying to figure out what's wrong and correct it.The message is:Template Active Script Error:  Failure to initialize script.Template Error:  Cannot resolve macro: RegisterResolversFatal Error:  Cannot run macro: RegisterResolvers in compilation script.This happened after I installed a new firewall and virus protection (Comodo).  That's the obvious answer, except that it works fine on the laptop, which has exactly the same installation.The other factor is that the desktop has Office 2013 installed on it, which is overriding the installation of Office 2010, and getting in the way of importing Word documents, etc.  I'll re-install Office 2010 so it will be the default.  However, I could generate files after the 2013 installation, so that shouldn't be the cause of t

Does anyone know how to resolve this error? I'm exhausted googling.I generated Webhelp and got the error below. When I View the Help, nothing displays; IE browser does not open the Help.***Initializing compiler...Generating WebHelp 5.50 (10.0.0.287)...Error: Cannot find xml definition file C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\webhelp5Ext\template_skin\webhelp5skin.xml.Template Error: can not resolve macro: WEBHELP_TEMPLATE.pane.navpane.dhtml Template Error: can not resolve macro: WEBHELP_TEMPLATE.pane.navpane.list Template Error: can not resolve macro: WEBHELP_TEMPLATE.pane.toolbar Template Error: can not resolve macro: WEBHELP_TEMPLATE.pane.minibar Template Error: can not resolve macro: WT_DS_TOC_ICON_PAGE_REMOTE Template Error: can not resolve macro: WEBHELP_TEMPLATE.topic Template Error: can not resolve macro: WEBHELP_TEMPLATE.frame Processing TOC data...Processing Glossary data...Processing Context-sensitive-Help data...Updating HTML topics...Finished updating HT

Hello,I'm using Robohelp 9 - HTML, and generating Webhelp using IE10 on Windows 7. When I generate the help, the default topic displays. However, if I click any page within a book, the right-pane displays blank. But, if I make the browser window smaller, the content displays in the right-pane. After which, maximizing the browser, the content continues to display in the right-pane, as expected. Any thoughts on why the right-pane content doesn't display initially? Thanks,

How or Can I update the image on my view of the topic icon?I wanted to change the icon that represents the topic in the TOC so I went to Project Setup and went to Skins and on the Default skin I right clicked and selected Edit.  Then I went to the Navigation tab and selected a new image for the Topic/Page.  When I compile I see the new image for the topics, but in Project Manager I still see the old image.  How or Can I update the image on my view for the topic icon?Thank you!

How do I change the labels for the Show/Hide widget? I've tried changing the lngvalue values in the slp files, but they get reset to the default ("Show" and "Hide") when I generate.

Using RH10My WebHelp project has been longstanding, and has been inherited. I have spent some time clearing up the Index file. When running the Unused Index Keywords report I now only get "Unused Topic Keywords", and rather a lot of them. According to RH Help, Topic Keywords are not the same as Index Keywords.However, these Unused Topic Keywords do not appear in the Index Pod (I only have one Index in the project). I suspect that the Topic Keywords were originally created by importing HTML Help into an early version of RH (maybe 7 or 8).There are NO entries in the Index Pod with a "key within a square" used to identify Topic keywords as opposed to Index Keywords.The RH Help suggests that Topic Keywords are stored in the actual topic file - if this is the case, I can't find them. Selecting a topic's properties also does not display any Keywords in the General tab.My question is, how can I remove these Unused Topic Keywords as I don't appear to be able to locate them anywhere within RH?

Since last week, I have this message: "The file "ehlpdhtm.js" used in "S1650000.htm", is outside of the current project and will not be shown in Project Manager.", every time I open the project, RoboHelp stop on every page I created with an HotSpot or a Drop Down on it or where I add an HotSpot or a Drop Down since last week. This represent about 200 pages of this project. It occurs every time when I add a new HotSpot or a Drop Down too! IThis RoboHelp project, was develop with RoboHelp x5, and I didn't ever have this error message before. What can I do? The project is about 4000 HTML files. I'm going crazy when I think if the only solution will be to modify manually the HTML code on every page where it occurs! Please help ...

I use the Tools>> Reports option alot and just used it a few weeks ago.  Now as of Friday, I am unable to see them in the menu.  Does anyone have any idea as to what has happened to them?  In fact, I can not find those reports at all in RH.  Am I just looking in the wrong place?  I welcome any assistance I can get to try to resolve this. Thank you in advance! 

Hi I generated the webhelp out without any problemms with the default .css.I am trying to generate with the same source files an output for iPad using the .css for iPad but the  TOC entries and the pages arent appearing.I used Firefox to view both outputs.Please let me know how to resolve this issue.Thanks!

What is the path format for a custom button on main window when it is a local help topic? I am using RH9 and trying to setup Button 1 or Button 2 to go to a help topic in my current Help project. Is a Web URL the only thing that works?

I have generated webhelp using RH10.  When the webhelp is deployed to the web server the navigation buttons (browse sequence) do not work with Google Chrome.  The buttons work correctly when the webhelp is installed on my local machine.