Questions

I need to add a close command multiscreen HTML5 screen layouts that will work on multiple platforms and browsers. I have 3 screen layouts defined: Desktop, Tablet, Mobile. These are called by a responsive design web application and display based on the screen width of the platform calling the help. My problem is that there is a requirement to be able to close the help. To do this I have added the javascript code:</a>        <a href="javascript:window.close()" class="wPrintButton"><img        src="Close.png" alt="" class="wPrintButton" border="0" />in each of the layouts to allow the user to close the help browser tab/window.My Desktop layout is based on the stock desktop. I added this command Topic.slp and SearchResults.slp d just to the right of the Print icon.My Mobile lay out is based on the stock iPhone. I added this as an additional row in the homepage links to the Home.slp.My Tablet layout is based on t

I need expert help to resolve this issue. Hopefully, this issue will sound familiar to someone, and they can provide some guidance.Since I started using RH10 a few months ago, I have delved into the details of Multiscreen HTML5 only as much as was needed to get the work done. I have an issue that has me flustered. By default, I am building my help project for all platforms (iPad, iPhone, Desktop, etc.), with iPad selected as the Default. The iPad & Desktop help both work fine, no issues. However, when I open the index.htm file in the iPhone folder, it opens the table_of_contents.html screen, which contains nothing but a search field. Additionally, many of the html files (that are in the iPad folder) are not being built for the iPhone folder (missing). When I look at the other folders (kindle_fire, or android_galaxy_tab for example) the files are all there and they work fine.When I compare the HTML for the Table_of_Contents.htm files for ipad and iphone, they are identical except th

Hi guys.Getting an error on a Win 7 machine trying to open help (she has IE10).  It gives the following error:"Object doesn't support property or method 'request'" and then the URL points to the whproxy.js file.  It asks if we want to continuing running scripts, but won't accept either a yes or a no.This does not seem to be an IE10 issue - I have another machine on Win 8/IE 10 that opens fine.  AND I have a computer with Win 7 and IE10 that opens fine, too.The WEIRDEST thing about this is the message refers to "Line 137, Char 17."  But my "welcome" topic on the project is a simple one with only 26 lines of HTML code!Any ideas?Thanks!Chris

Hi Rh'ers,I am facing an issue with Bullets. Type of Output: CHMRH version: RH10 in TCS4OS: Win 7Following is the description:I have downloaded a .png and .gif Yellow Bullet image(Square bullet), as I wanted to use it for list of topics.The text inside the yellow bulleted dropdown(Create dropdown Hotspot and text) actually had numbered lines.But when I saw the same in output, the numbers were replaced by the yellow bullets.On clicking relate materials to jobs, a dropdown hotspot displayed the actual numbered bullets as yellow bullets.However in the preview mode, there were no issues.Note: I have covered the content, due to privacy issuesI tried many combinations:Without yellow bullet and just dropdown: worked fine -  removed the yellow bullets and tried.With numbered format: worked fine - in place of yellow bullets i tired normal numbering.With default black (Square) bullet: worked fine I have to retain the yellow buton ONLY. Thats a prescribed method.Please let me know a solution

Hi all,for generating an uncompressed Java help with search function I need to configure the JDK path in the settings of the SSL. I have jdk1.7.0_45 installed but when I select the correct folder then simply nothing happens and the SSL settings are displayed again. To verify, if I select a different folder then RH displays an error message because the required files were not found. So evidently RH does find and recognize the JDK, but fails to generate the output.This in Win7 64bit, has anybody succeeded in setting up RH in this environment for java help?Robert

I am currently updating all the child projects in a merged RH8 webHelp.   I prefer to work in a development directory on my hard drive and then transfer to my company's shared drive.  Can I update the content of each child and create links within that child and then move the updated child to the shared drive using the proper merged help structure?  At what point can I create the links between child projects?  Do I generate the each child then create the links between child projects and then create the merged help?  I am concerned that my directory structure is conveluted and I would like to simplify it with this update.  I need some guidance on the best practice on how to order my tasks.  Thank you in advance for any help you may offer.

Hello, I develop WebHelp using RH10 and have noticed that in my published output, linked PDF baggage files launch in the users' browser window rather than in Adobe Reader. Is this something I can control? This seems to be the case no matter how I set the options in the Hyperlink Properties dialog (Page Default, New Window. etc).Thanks,Mike

I'm creating help in HTML5, using RoboHelp 10.  The information applies to eight related companies, which are all part of a bigger organization.  I know that I could create a user-defined variable and generate the output eight times.  But is there some function that could  {insert company name here}, and the user would see his own company's name, based on the URL that he clicked?  That way, I would only have to generate the help once. I know it's probably not possible, but I figured I'd let one of the experts here say that for sure! 

hello. i have a macbook air  maverick;s 10.9 . i am trying  to broadcast on some sites who use adobe flash player. when i am opening manycam i dont find the source "manycam" so i can use it. what should i do ? please i need help

I have Jave SE Development Kit 6 Update 3 installed on the computer that has RoboHelp 7 installed. The folder for the jdk is at C:\Program Files\JAVA\jdk1.6.0_03. However, when I try to compile my JavaHelp project, I get dialogs that Java 2 SDK is required to build compressed JavaHelp and full-text search. So, I then click "Locate Sun Java 2 SDK Install Folder" twice (once for compressed JavaHelp and once for full-text search) and navigate to the path mentioned above. RoboHelp does accept that path as the path with the JDK. However when I click Finish, RoboHelp 7 does not build the JavaHelp but again prompts me for the jdk path. It is stuck in a loop. RoboHelp X5 had no problems with my Java SE installation. I have set environment variables for "JHHOME", "JAVA_HOME", and added the C:\Program Files\JAVA\jdk1.6.0_03 path to my PATH variable, but it doesn't help. Does anyone know what RoboHelp 7 is expecting?

I am a RoboHelp10 newbie with two projects on the go, one inherited and one new.  Placeholder content (breadcrumbs and Topic TOCs) is visible in Preview mode (Ctrl+W) in the inherited project, but not in the new project.  They don't show in Firefox/IE Preview either.  All other content/formatting seems to preview just fine.  MS_HTML_Help is the designated primary layout for both projects.  Based on a post in this forum, I tried updating DHTML effects, but it didn't help.  Any suggestions?I am assuming if they don't appear in Preview, they won't appear in the generated CHM.  Correct? RESOLUTION:  I finally fixed the problem with brut force by starting a new project and importing the HTML pages, etc.  Even then, it took a few tries before it worked.  Still don't know the underlying cause.  Message was edited by: Steve@SSA on 16Nov2013

EnvironmentWindows 7 Enterprise, Service Pack 1, 64-bit operating systemOffice Professional Plus 2010 Versions 14.0.7106.5001 (64-bit)RoboHelp 10: 10.0.0.287Visual Studio 2010 Professional. I open RoboHelp from within Source Control (have been doing it for two years). ProblemSometime after moving to RoboHelp 10, and even after successfully generating Printed Documentation output, I encountered a major problem generating Printed Documentation from RoboHelp: “Internal error encountered. Failed to generated Printed Documentation”. The error occurred when I tried to generate Printed Doc using my default TOC, which looks something like this:Topic ATopic BBook 1Book 2Book 3Topic CTopic DBased on an old Peter Grainge reply to someone about a similar problem, I removed all but the first topic from the Chapter Layout pane and generated the Help. Everything was fine until I got to the topics after Book 3. At that point everything started to fail again. When I removed Topics C, D, etc. from the C

I have been using RH10 for about 6 months. I published for Desktop and iPad.Now our app supports the iPad Mini. Is there a screen format for the Mini? Or is one one the way soon?I need it today. We just discovered this issue with screen sizing on the Mini.Thanks,Jim

Using RH 10 on win 7I want a special cover sheet when publishing to Word doc. The cover sheet only contains a special header and footer i want applied to the doc. Here's what i did:Output format has "generate word docx" checkedin the "Section Layout", i added a word doc (docx) at the top followed by "chapter layout"The generated doc starts with a blank page that only contains a section break. deleting the section break has no effect. What can i do to add the cover sheet that includes its header and footer?

When I Batch Generate my projects from File > Generate > Batch Generate, one of my selected layouts will not Publish. The Generate function works, but the Publish function does not. Nothing happens when I press Publish.Even when I publish only this layout using Batch Generate, it still will not Publish. I have to double-click the layout under Single Source Layouts in order to Publish.A couple of my other projects have the same issue, but some of my projects do not. Other users within my company have the issue.How do I fix this?Thank you,CharlaNote: I use Windows 7 Professional.

I am using,RoboHelp10IE9MSVS2010Win7Tried with below option,Flash Help -> we are working with it and has problem for our desktop/standalone wcf application.Flash Help Pro - > We know that RH server is req. for this optionWeb Help Pro- > We know that RH server is req. for this optionTrouble in (Flash Help),1. When we invoke Flash Help with respective topic ID, it will not show requested topic page along with TOC, it will show default topic/page, which we set at the time creating help. Also it will display "Allow Blocked Content" button at the bottom. If we click on "Allow Blocked Content" it will display the above requested topic page correctly, but without TOC pane. This time we can see 'Show' button(link) on the browser. If we click on 'Show', blank page get displayed.2. When we are displaying content with option 'OptionConstants.CSH_DISPLAY_CONTEXT' it only show topic and it won't show me the TOC along with current selected topic page.3. When we are displaying content with o

Hi,1)We are using Mutli Screen Desktop layout in Robohelp 10 project. While I understand that the output is not fully compatible with IE8, but in this case I am facing a show stopper issue that search results do not come up. They are coming fine in IE 9, 10 and other browsers. I also tried enabling the Active X/Java script settings in browser but it did not help. Can you please help?2)Also, when the Mutli Screen Desktop help page is called from external HTML with the below syntax <a href="Multiscreen_HTML5\index.htm?rhcsh=1&rhnewwnd=1&rhmapno=21"> the help page opens up in a small window with TOC left pane collapsed. We can then maximize it ofcourse. But we require opening it in full window mode with TOC left pane shown by default to user.Is there a solution to open it in max window size with left pane enabled?Will appreciate your insight and help on above questions. thanks in advance.

My RoboHelp 10 project has nested popup windows (that is, I can open a popup window within a popup window within a popup window). The problem is, when I close the popup window at the lowest level, all of them close simultaneously. This is not good for navigation, particularly if the user is following instructions in the popup window and needs to go back up one popup window level.Is there a method by which I can close each individual popup window, for example, by adding a Close button to them? In other words, can I change the format of the popup windows?Your help will be much appreciated in finding a solution to this problem because it is fundamental to the way we want our Help to function. If a solution can not be found, we may have to change to another product to produce our Help.

I have my help files created and sent to be published by the developers.  How do I open that file so I can page through it and review it prior to sending it out again?

I'm looking for a way to test Multiscreen HTML5 output from the desktop for multiple screen profiles. Is there an emulator that will properly prompt the "sniffer" index.htm file in root to access the correct help set? My developers are trying to test the help using various browser sizes with Chrome and are not getting the correct screen profile to come up.For my project I have three screen profiles setup:Desktop:Width: 961px to 9999 pxHeight: 768 px t0 9999 pxBrowsers: Chrome, Firefox, MSIE, SafariMobile:Widgh 320 px to 600 pxHeight: 300 px to 1200 pxBrowsers: Android, iPhoneTablet:Width: 601 px to 960 pxHeight: 300 px to 800 pxBrowsers: Android, iPad, SilkAt this point my only idea for the developer testing is for me to drop all the Browser settings for each profile. Will the help work without this parameter?

Hi,I have a word document with alot of data. I would like each paragraph to be a topic so have set each paragraph title = Heading 1.However when i import this document i only get 1 topic containing all the information in my document.I was previously able to do this with no problems.I have tried uninstalling and reinstalling robohelp and also installing it on a different machine, but still get the same problem.Any help would be great.

We are using RoboHelp 10 on a Windows 7 platform. We publish directly out of FrameMaker to WebHelp via RoboHelp. However, this is not a FrameMaker issue, so I hope this is the right forum.Note that we check the format (indentation) of the headings in our TOC in our FrameMaker source files, and the FrameMaker TOC is formatted correctly.When we publish to WebHelp, the format of the nodes is fine for everything that is a heading 1 or 2 in FrameMaker.However, the hierarchy messes up sometimes at random on headings 3 or 4.Here are two examples, where the underscore represents the indentation.How the hierarchy should appear in WebHelp (and how it actually appears in FrameMaker):Heading 1___Heading 2______Heading 3_________Heading 4How the WebHelp TOC hierarchy actually appears at times:Heading 1 [open book icon] (always ok)___Heading 2 [open book icon] (always ok)______Heading 3 [topic icon]______Heading 3 [topic icon]______Heading 3 [topic icon]______Heading 4 [topic icon]______Heading 4 [t

Hi,Previously, our organisation used Eclipse for creating online help for eclipse based application. Now we wanted to use the same html files in Robohelp (without disturbing the structure of html files arranged in the folder) to build eclipse help and pdf. While starting Robohelp and creating new project, it is not accepting the folder location with the exisiting html files.. It specifies it needs an empty folder. If I add a new folder, then it creates another copy of the html files in the repository. We need only one copy of html files in the repository..Also wanted to know the files which can be deleted from the workspace, once the output (online help, PDF) is generated for avoiding space in the repository.thanks in advance,Nalini

I'd like to add an achored button to appear at the top of the page on the right on select pages. Can I do this with Adobe Air?

I am trying to stop RoboHelp 10 mucking up (shrinking) my PNG screenshots when importing a FrameMaker 11 book.The help file is at http://help.adobe.com/en_US/TechComSuite/3.0/Using/WS1b49059a33f77726-31aee1b1342288940d-7fd0.htmlIn the Image Conversion Settings dialog, there is a field for 'Maximum Dimensions' but the default units it wants appears to be points?I want to specify it in pixels, as that is what my PNGs are composed of! How do I do that?I'm getting the error message "Give a valid value for 'Width' field in 'Maximum Dimensions'. Valid values include measurements in pt, pc, cm, mm, in"This is at odds with the Help docs, which includes the line "For example, if you specify the window size to be 800 x 600 pixels, you can specify the maximum dimensions to be 640 x 480, so that the images do not exceed the window size."