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LLemon160
LLemon160
Inspiring
November 17, 2020
Answered

"Manage permissions not specified" error message in RoboHelp 2020 integrating with Zendesk

  • November 17, 2020
  • 6 replies
  • 588 views

I'm using a trial of RH 2020 specifically to see how it works with Zendesk. My company already uses Zendesk for other products. I've followed the Adobe instructions on configuring Zendesk as an output. I used my own Zendesk login information; I have administrator permissions in Zendesk. When I try to publish, RH shows a "manage permissions not specified" error message that is something with Zendesk. Can anyone shed some light on what permissions are not specified?

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    Correct answer Peter Grainge

    There was a link to that video in the topic in the About RoboHelp sample project. 🙂

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    6 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 24, 2020

    Anyone replying to @Tejas Dandekar please answer in this thread.

     

    https://community.adobe.com/t5/robohelp/rh-2020-manage-permissions-not-specified-error-when-connecting-to-zendesk-trial-account/td-p/11620925

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

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    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 24, 2020

    @Tejas Dandekar Have you configured those options in ZenDesk?

     

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    Tejas Dandekar
    Tejas Dandekar
    Inspiring
    November 24, 2020

    I believe yes, under Guide Settings on Zendesk.

    LLemon160
    LLemon160Author
    Inspiring
    November 20, 2020

    You win! Thank you 🙂

    Tejas Dandekar
    Tejas Dandekar
    Inspiring
    November 24, 2020

    @LLemon160 and @Peter Grainge 

    I tried the exact steps from the video. however, I noticed that under the Zendesk profile the Visible To  Managed By drop-downs do not populate anything in my case. Am I missing something?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    November 20, 2020

    There was a link to that video in the topic in the About RoboHelp sample project. 🙂

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    LLemon160
    LLemon160Author
    Inspiring
    November 19, 2020

    After finding this useful video, I started over and ended up having to adjust my TOC. Test publish was successful--this is so cool! Now to begin testing over 2,000 topics...

    https://www.youtube.com/watch?v=InDKV10sb4A 

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 17, 2020

    Does the topic in the About RoboHelp sample project help? 

     

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