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kristend58028335
Participant
Oct 22, 2019 6:12 PM UTC
Question

Missing index entries

I have several topics that are not appearing in the index once the help file is precompiled.  They all show in the Author/Index tab.  This is with RoboHelp 2019.  The index keywords are all specified correctly in the content files.  Is there a bug or some fix for this to get all the index files in the output?

 

Thanks!

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9 replies

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
Oct 22, 2019 9:51 PM UTC

You say topics are not appearing in the index. Are they in the build? Can you find them by searching. The way it works now is the topic has to be in the TOC and if it is, then its index entry is there. The index entries are held within the topic.

 

There's no bug here, just a different way of working.

 

I think those topics were not in the TOC, therefore not in the output and therefore the index entry in the topic did not show.

 

Does that clarify things?

www.grainge.org

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Oct 22, 2019 8:58 PM UTC

Ah - see this thread - https://community.adobe.com/t5/RoboHelp/Page-Help-topic-missing-after-compiling-WebHelp-using-RH-2019/td-p/10686385 - everything has to be in the TOC now.

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kristend58028335Author
Participant
Oct 22, 2019 9:07 PM UTC

Oh no... What a horrible bug.  So essentially, the index keyword is now useless for auto generating an index.  Everyting has to be added to the TOC and then a bunch of it hidden by navagating to a checkbox on each.  I have a ton of items that shoudl be in the index but not in the TOC.  Is there any way to obtain a prevous RH version that does not have this bug and convert the files to that version?  

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Oct 22, 2019 7:29 PM UTC

I think you're behind one patch - try checking for updates.

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kristend58028335Author
Participant
Oct 22, 2019 8:55 PM UTC

I updated to the latest patch.  The behavior is the same.  New content items are not added to the index unless I also put them in the TOC, despite the index keyword being defined.

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Oct 22, 2019 7:10 PM UTC

Are you all up to date?

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kristend58028335Author
Participant
Oct 22, 2019 7:23 PM UTC

I believe that RoboHelp is up to date.  I have version 2019.0.8

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Oct 22, 2019 6:14 PM UTC

Anything different between ones that work & ones that don't? Does it still misbehave if you produce some other output?

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kristend58028335Author
Participant
Oct 22, 2019 6:57 PM UTC

The only output form that works is WebHelp.  Both printed and Microsoft Help output formats skip over some of the index entries.  I can't see any settings that are different between the index entries that appear and the ones that don't.  The only way I can get some of them to appear is to either put in a cross reference or include the items in the Table of Contents.  

 

I think that this must be a bug in RoboHelp.  Hopefully, there is a workaround out there...

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