Questions

Hi, I'm does a geolocation tests of a 3D model in Curacao. We have already done projects in Mexico and Venezuela; but not in Curacao. Do you know if it is available in this country?

Hi,I was reading an article about publishing an AR experience without the need for an app. However when I scan the QR code, it redirects me to the app download page.Is it not possible to view an AR experience created with Aero in a web browser? Also, I'm based out of India and I'm unable to download the Adobe Aero app for Android. By when will this available? Regards,Mariam

When I add a sound to Adobe Aero it will play music but let's say its a long track like 3 minutes long, is there a way that I can pause or stop the music from playing without having to leave or restart the experience?

Hello,I was wondering if it's possible to play AR works created in Adobe Aero by using a headset or "VR/AR glasses." If not, this would be very useful in the future. Thank you,Martin Polák

I'm trying to make a custom 3D word to use in Aero but I'm struggling to make it exactly as I wantBasically I want the word to have 3D depth – Which I managed to make in illustrator But also wanted a square outline bevel – Which I managed to make in dimension But I'm struggling to work out how to colour each element – I want green for the face, light blue for the top side of the depth and a darker blue for the sides of the depthAnd I also want a yellow stroke matching the bevel but on every edge, not just the face side Any help/tips/advice gratefully received 

I am a teen librarian trying to create some A.R. scenes for an upcoming program. I've used this program before successfully but this is my first time using 3D assets from outside the preloaded ones. I found a library of assets preinstalled on my work PC and found out I can edit them (or create my own) in Microsoft's Paint 3D program (also preinstalled). I export everything as a .GLB and it imports seamlessly into Aero. I can even edit everything and it even appears in the preview image while it is loading on my phone but once the scene appears, all of those assets are missing and a red box blinks with error codes but they are mostly written in code. Can anyone help explain why that is and what I can do to fix it. I do not have access to other Adobe software as we are on a public library budget. Thank you!

Is this normal? If yes it feels pretty clunky to have the user keep their phone as static as possible to not lose the scene. I want to make a 90-360 degree experience, so essentially slightly rotating to the left or right wipes the objects off the screen prompting the user to either be confused and exit, or to go and scan the scene again. 

I recently created a project using Aero Desktop app (Version - 0.15.4) on mac OS Monterey 12.5.1. I later edited it using AERO mobile (Version - 2.16.8 (93)) on my iPhone.  I am unable to open the project on my desktop app anymore and it is throwing below errors:1. Download the latest version to access this content.2. Couldn't open the file with the version 7.0.0 I am attaching the screenshots and this is affecting my productivity. I am expecting both Mobile and Desktop versions will work. Any help will be appreciated! 

Hello,I can't import the FBX or GLB. 3D models with textures. the textures appears wrong way. I tried everything but doesn't work. I tried vray material with bitmap, standard material with bitmap, subsrance painter pbr materials, all of them appears wrong way. Can you help me pls?

Hi,I cut my painting in layers and then save each layer individually so I can have them as an image with no background in aero. It worked for all the bigger images.  However, it looks like all the small ones (size of beads or eyes) or not keeping the transparency when I import them into Aero. I tried the mask and the alpha channel.  My files are all saved as png.  No matter how I try, the small images don't keep the transparency in Aero. Any suggestions?  Thanks a lot!!

Hello, I am working on an Adobe Aero project and would like to know if it’s possible to import and display a 2D video (e.g., MP4 format) within the AR environment. I attempted to import an MP4 video file, but I received an error message saying "Import type not supported."Could someone please clarify whether Aero currently supports 2D video files, and if so, which formats and specifications are compatible? If 2D video is not supported, are there any recommended workarounds or alternative methods to display video content in Adobe Aero?Thank you for your help!

Hi all, Aero seems to be a great software with enormous potential, I am excited to test if I could place buildings on site for staking plan, to look at the massing on site. However I noticed the axis in Aero is not the same as any other 3d software, hence the location basically doesn't work. Is there a way, under geospatial creation mode, to have the origin set to the "world origin" instead of the anchor point, so that the location of the asset can sync in Aero?Thank you very much! 

こんにちは。少々困っています。黒くて大きな球体のオブジェクトの中に入ると、円形のマスクが自動的に表示されます。安全上の問題で表示されのですか？どうすれば、完全な暗闇を作れますか？

Hi guysI am having issues with the visualization of a 3D model. I have uploaded the .real and the GLTF file here:https://drive.google.com/drive/folders/1WaE1GhASIWkX0-zQssOjjyfdygv9tQPS?usp=sharingIt is perfectly visible in aero, and its preview, but once i scan the qr code i can (often) see it, while others can just see a black square on the floor.I have checked the scale, normals, reduced at minimum the number of polygons.I have uploaded it on sketchfabb and other 3D visualization tools and the objects seems ok.I am using Iphone 12 and friends of mine recent android phones and even iphones.I would like to understand what am i doing wrong and how can I fix it.Thank you in advance 

Hi Adobe team, I am writing from South Africa in hopes to find out whether there are any plans to launch this technology here? I would also like to know if, in the case that there are no plans, it would be helpful to put forward a case to your team, explaining how we intend to use your platform. Reason being, I see that your team encourages businesses to share intuative ways of using the platform. We intend to use it in a way I have not seen in any showcase, within the large ISP (Internet Service Provider) industry of South Africa. I appreciate your consideration.

I want to upload around 800md gtlf/glb file on aero, but it's cruing several times, pls suggest what i do

Hi Im new to using adobe aero, is there a way of importing animations made in procreate dreams into aero. What file formats does this need to be if so?and is it free to share a qr code link to someone without access to adobe creative cloud? 

I removed a large audio asset but it still seems to be taking up space in the filesize. How can I remove 'unused' assets in Aero? Thanks.

Hi all, a bit concerned about the ongoing development of Aero - it seems to have stalled over the last year or more! Very little seems to be being worked on and am concerned as I use Aero for AR print experiences for clients.i moved over to Aero when another software company AR offering that I had been using for over ten years, decided to up the price to £200 a month from £35!! I lost ten years worth of development projects including two published AR books and countless other AR enabled print products as it was too expensive to continue using.I am nervous about creating anything else now with Aero as it seems to be at the bottom of Adobe's list for support and development.(I am beginning to wonder if Aero is now even on that list!!)  I love Aero but I don't want to end up creating tons of cool stuff only for it to be scrapped. Please could someone allay my fears! 😧 

Hello Aero Community ! We are currently developing an experience, where the goal is to augmented a complete street, like 300 meters with visuals, 3D rigged stuff and animation all along, instantiated particules animations etc. We tested multiple files, one making 19,5mo and an other one of just 8,5mo (less things, no particules) but its still crashing 4 times out of 5. How ever, we have a similar structure on both files, the structure remains complex.We tried to remove different assets, just to see if the file is too heavy, but its seems to be unstable, random, sometimes it works fine and the next five minutes after it doesn't, it makes no sense. Does any one have already experience that type of issue ? Is there a limitation on the numbers of triggers, actions ? We have optimised textures by crushing them in "PNGYU".The first Triggers as about 27 actions and the 14 other triggers as about 4 actions each. And the AERO file compte no one less than 27 fbx. Those, are t

Hello everyone 🙂i am currently working on a project with the adobe aero geospatial prerelease. My goal here is to walk on a virtual path. My problem is that the elements are not fix in their position and are moving along as I walk (you can see it in the video). Does anybody know if there is any solution for this problem or if the tracking in aero is just very inaccurate and I have to deal with it. Thank you!

Hi, i've dowloaded Adobe Aero on my phone( ios) but the app's  language is japan and i don't now how to change it. someone can you tell me what i need to do to change it? Thanks 🙂

Hi Im new to using adobe aero, is there a way of importing animations made in procreate dreams into aero. What file formats does this need to be if so?and is it free to share a qr code link to someone without access to adobe creative cloud? 

We see flooded in the issues board tons of posts about Aero failing to "Create Link" or "Apply Changes".This is a huge issue MOST users are facing. In fact, I haven't seen any encouragement that these functions are working for ANY user. Aero is a free software, stated on their site and in their provided information from google searches, for both mobile/desktop use. Issues you are facing are on Adobe's end, and we as a community need to demand action.These forums are flooded and limited to this platform. Let's send attention more publically on X/Twitter (or even meta/facebook), and make some demands. I'm looking for a description of the problem and a plan for resolution. Until those are met, I will post daily on twitter. I would love to see more posts from the community! 

Hi Adobe CommunityI’ve recently completed a major community project using Adobe Aero, which includes several geo-tagged AR elements that are crucial to the experience. However, I’ve encountered a serious issue—Adobe Aero Player is not available for download in Australia, which means my audience is unable to view or interact with the AR content.This project has been a significant undertaking, and now it seems the Aero web player isn't working here, making it useless for my intended audience.Details:The project involves geo-tagged AR models that are tied to specific locations.We have created the the URL and QR codes generated by Aero, and we were going into the testing phase, but my particpants cannot even access them since the Aero Player doesn't work in our region.Without the ability to interact with these AR elements on mobile devices, this entire project is at risk of failing.Request for Help:Is there any workaround to enable viewing of Aero experiences in Australia via mobile?Are th