Questions

  November is the perfect time to boost your creative workflow. We’ve got some awesome perks waiting for you in your Creative Cloud membership.   Futura gets a modern makeover. 100+ fonts, 12 scripts, and global script support including Arabic, Chinese, Devanagari, and more!  Plus, cool extras like small caps, all ready for your next project.   Learn more     Treat your workspace and get inspired. Save up to 30% off on Samsung.com on nearly everything – from the newest smartphones and TVs to tablets, monitors, and appliances. Bonus: Enjoy an extra 10% off your entire order until November 16th with your unique code in the Creative Cloud app.   Learn more     And that’s just the start. Your Creative Cloud membership is full of hidden gems, log in now to see what else is included.   Make the most of your Creative Cloud Membership Explore these and other included benefits at adobe.com/benefits. And stay tuned e

On how many computers am I allowed to install each registered copy of Acrobat Pro X and Acrobat XI

I use Acrobat to export pdf files to word in order to translate the text from German to English retaining the format. Frequently these PDF files include all embedded graphics or images. I have included two attachments One that shows the original pdf file and the export where the Docx file shows only 3 of the 7 graphics included either fully or partially. I tried the cloud version where I uploaded the pdf to the cloud. it was better but not perfect.Is there a way to export pdf files to word and force them to include all graphics? I look forward to your reply Jim

At my work we are trying to transition to paperless data packets. As a part of this we have made several fillable forms. They were created and are combined (using the combine tool) with other PDFs, all in Adobe Pro.  The problem is that it seems anytime you combine or save any PDF that contains fillable fields there is about a 5% chance that some of the fields will disappear, including ones that have already been filled in. For drop down boxes, they may appear to be there but there is not way to click on them. The outlines of the fields are still visible if you go to the prepare form tool, but their contents have disappeared. It has been very frustrating. How do I prevent this from happening? 

1. I draw a rectangle that is a solid color.2. I then either use "type text" tool or "Add content" text button to type over the box.3. The text goes under the box. I obviously want the text to go over/show up on top of the box so that it is visible.Rearranging the elements or doing it in the reverse order does nothing. So how do I get the box to be underneath and the text in front? version 25.001.20756 

Hello, The agency I work for has an application for services that I regularly send out through the Acrobat's E-Signature function.  I get applications that are missing data we need to process these applications.  I originally thought the issue was that the potential client just did fill out the section or forgot to add something like the city they lived in (the address is all in one field, not broken up).  Now I'm getting feedback that these people are filling it out, but it seems that most of their data gets deleted when they sign and it gets sent to me.  Today I had one person tell me they tried filling it out over 10 times as he would fill in a field and when to a new one, what he had entered disappeared.  When he went back to the field that seemed to have been deleted, the data would reappear when he clicked on it. I've tried sending these documents to sign to my work and personal email and can't replicate this.  Is there any advice anyone ca

I am using the 2017 Acrobat Pro DC version on a Mac (Sierra OS). When I flatten images using the following steps, Acrobat duplicates most of the pages in my document so that it is almost twice as long.Print Production > Flattener Preview > All pages in document > ApplyHow do I make it stop duplicating? I already uninstalled and reinstalled Acrobat.Susan

I frequently get the error "There was a RAISE without a handler" when I zoom in too much in a PDF. It does not always happen and I don't know how to reproduce it, but it might happen once per week. When it happens, Adobe freezes and I have to restrart it with unsaved changes to any open documents.  Adobe version:Continuous Release | Version 2025.001.20813 | Unified App Computer:Architecture: x86_64Processor: IntelBuild: 25.1.20813.0AGM: 7.1.18CoolType: 10.0.3JP2K: 4.0.2.54782

Using Adobe Acrobat for Microsoft Teams as the default viewer in Microsoft Teams is not working to view PDF files encrypted with Microsoft Purview Information Protection. This is supported using Adobe Acrobat Pro/Standard and Reader desktop version. When will Microsoft Purview Information Protection be supported in Adobe Acrobat for Microsoft Teams? Adobe Acrobat for Microsoft Teamshttps://helpx.adobe.com/in/document-cloud/help/microsoft-teams.html Microsoft Purview Information Protection support in Acrobathttps://helpx.adobe.com/enterprise/kb/mpip-support-acrobat.html 

We want to install Adobe Reader on Windows 11 Pro, but after installation, every time we run Adobe Reader for the first time after booting up, this error message pops up. Although we can close it, it's very annoying.We've tried installing Microsoft Visual C++, reinstalling Adobe, and using Adobe Cleaner, but none of these worked. Are there any other solutions?

I have tried to look at a PDF 3 times, and when I open it, my entire computer goes black, brings me back to the login screen and everything I had open previously looks like it has reset. I am losing my mind.

 שלוםקיבלתי הודעה מחנות האפליקציות שהאדוב רידר מסתיים לי ב 17.11.אני לא נרשמתי לזה אף פעם. אבל כן פותחת טפסים ומסתכלת באמצעות תוכנה זו. מה זה אומר?לא זכור לי שיש לי מנוי בכלל.מישהו אולי יודע מה זה יכול להיות? 

Hello! Is there a way to re-order tags in the tag tree other than by drag and dropping? Thank you!

Hi everyone,I run a website in the USA related to construction estimating services ( https://nedesestimating.com/ ), and I often create blogs and downloadable PDF reports or estimates for my clients.I noticed that my competitor’s PDFs load faster, look more professional, and may even help them attract more traffic. However, my PDF files seem heavy, and sometimes the formatting doesn’t look clean when opened in Adobe Acrobat or shared online.Can someone please guide me on:How to optimize PDF size and layout for web publishing?What’s the best way to make PDFs SEO-friendly or more visible in Google Search?Any Acrobat Pro tools or settings recommended for professional construction estimating documents?Thank you!

Una cosa es firmar, es fácil, y otra distinta configurar la aplicación para poder firmar con el certificado del DNIe. ¿Cómo se hace esto último?

Trying to manually install the Adobe extension in Firefox and I get a message that the .XPI file is corrupt.  I am running Adobe Acrobat (64bit) v 25.001.20756 and Firefox v144 I am trying to install adobe_acroboat-1.0-windows.xpi from C:\Program Files\Adobe\Acrobat DC\Acrobat\Browser\WCFirefoxExtn\WebExtn\signed_extn

Typically I've been able to collect comments on a shared PDF in Acrobat Cloud, and then make a new copy of the PDF with comments still intact (which I then edit). This is no longer the case: when I make a new copy of the PDF, the comments are gone. Is this a known issue and are there any plans to fix it?

Attempting to open a .pdx file causes Acrobat to open as a process in Task Manager, without opening the Acrobat application itself. Acrobat is then unresponsive, and will not load when the user attempts to open a .pdf or open Acrobat via the Start Menu. The user must end the process in Task Manager before Acrobat will open again. This issue first appeared in version 25.1.20756 and is present in version 25.1.20813. The last working version is version 25.1.20531. Tested using 64-bit version of Adobe Acrobat running on Windows 11 25H2 build 26200.6899. Workaround: If the user manually opens Acrobat before opening the .pdx file, the file opens as expected.

I'm an Adobe support person in the Middle East. I'm an Acrobat Certified Expert (ACE), Photoshop (ACE) and InDesign (ACE). I worked in the publishing and printing industry since 1997. I've been an Adobe Certified Instructor since 2004. I often provide consultation to Offset printers of the best practices on PDF handling in print jobs.   Over the years I had quite often complaints from Adobe users about their PDFs behaving slow, freezing, and having issue when printing these PDFs to the local printer machine. I often go online with the client to inspect the issue closely to find that these PDFs were generated from AutoCAD.   The PDFs contains CAD drawing with hundreds of layers, complex details including live text or outlined text in some cases. In all similar cases, the customer is on Windows platform, I usually ask them to share the file for my own testing, however, I use a high end Mac mahine, I don't experience the problem which the owner of the file had on their Windows m

Hi, I scanned in a book and then used Adobe Acrobat Pro to OCR everything.  When I try to print out the resulting PDF, a single page emerges from our Sharp MX-6071 copier that readsERROR: undefined OFFENDING COMMAND: Pro-Italic-380 I get the same error printing to an HP M554.  From my limited understanding, I'm guessing that the OCR conversion used a font that isn't available on either printer.  I am not sure how to remedy this problem.  I tried exporting to encapsulated postscript, but that created a separate file for each page, which is rather unwieldy. Thank you for your input.

Hello all!My org has been having on-and-off issue with Adobe Acrobat Pro [version 25.001.20756] Users are unable to get Acrobat to launch, but multiple Acrobat background processes will open in task manager. I've been investigating for a few days, trying anything to troubleshoot this issue. This is what I've learned so far.- The only permanent fix I've found so far has been using the Adobe Cleaner to wipe out everything and reinstall Acrobat, but is a hassle to do for remote users.- Compatiblity Mode has not resolved any issues, but I also read that it effects functionality (which is not a viable option for some users)- On occasion, closing ALL Adobe background processes (Updater, Notification, Licensing, etc) and running Acrobat as Admin does force open the program but isn't guaranteed.- I suspect it could be a Windows/File Permissions issues since the program opens when I "Run As Different User" under my administrator account but I can't be sure.Does anyone (others in my situati

I'm using Adobe Pro DC 2025. The PDF file I open appears correctly. However, when I try to export to Excel, the letter "O" appears as a "ü" in Excel. Going to Edit Page > "Any Changes" > Save and then Export to Excel, the file transfers without any problems. So, there's no problem reading the file. However, when I try to open the PDF directly and export to Excel, I experience a character problem.

Bonjour, Depuis que j'ai installé Adobe Creative Suite (septembre 2025), lorsque je produis un pdf à partir de Word en utilisant la fonction "Enregistrer au format Adobe PDF", tous les numéros d'appel de notes dans le texte sont précédés d'un minuscule code : "0F" avant la note 1, "1F" avant la note 2, etc. Ces codes sont tellement petits qu'on dirait des points, on les voit à peine.Ce bug ne se produit pas si je crée le pdf avec "imprimer + pdf", ou "enregistrer sous + pdf"...Je joins un pdf avec ces minuscules codes qui sont apparus ("document de démonstration.pdf").Quelqu'un a eu le même problème ?

Bonjour,Lors du recadrage d'une page lors de la modification des valeurs les règles bougeaient en conséquence, depuis la dernière mise à jour les règles ne bougent plus,.Y a t'il un réglage pour rétablir cet état ou alors Adobe a t'il supprimé une fonction bien pratique?Merci d'avance pour vos réponsesCordialementLaurent

Hello, I've tried everything and for some reason, a logo from a document is not showing it in the tags panel. Which is preventing it from completing the accessibility check. I've selected the logo through "Reading Order" and made it a figure but it's still not recognized. Could anyone provide any assistance? Thanks