Questions

I ordered and tried to download Photoshop Elements, but for some reason, I got Photoshop Premiere. I immediately asked for a replacement but was told I needed to request a refund for Photoshop Premiere and then order Photoshop Elements, which I did.However, Adobe won't give me a refund for Photoshop Premiere, even though it wasn't my fault I got the wrong download. Their reason: First they told me it was because I didn't request a refund immediately, which isn't true. Then they told me it was because I didn't file a software destruction letter quickly enough, even though I got an e-mail telling me "nothing else was required" in order for me to get a refund. So now they've run out of excuses, except that so much time has elapsed, they tell me it's too late to do anything about it the problem. Ethical? Honest? Good customer service? You be the judge.

The Premiere group http://forums.adobe.com/community/premiere has had a sub-forum for Premiere Elements "forever"Today, Premiere Elements doesn't workWhat happened?Well... PreEl still works in the links on the RIGHT... but the main list on the left is no longer a link

We have upgraded to Captivate 5 - one of the features is the "Getting Started" link - which takes me to an obsolete page.  Why?  Why would you do that???  http://www.adobe.com/devnet-archive/captivate/

I can log in to Enterprise Cafe but not into the forums on it.  I can log into the forums through a browser.  Can anyone help?

I have just bought and installed adobe acrobat pro and got the serial number, but now the system keep asking me for an old serial number from my former version.During the years I have reached vesion 9, but I don't have any old serial number.What to be done?

Why can't you indicate the RoboHelp [sub-]forums that have new postings (bold, or a tooltip, with the number of post updates), so that I don't have to open every one to see if there have been any updates?Why can't I always select forums from the FORUM CATEGORIES panel on the left of the RoboHelp Support page, instead of sometimes from the SUB-FORUMS panel on the far right?Why do I have to click Login/Register for the RoboHelp forums (to activate cookies, my avatar, etc.) when I have already logged in to Adobe Forums?Leon

HelloThe Exchange Forum is unaccessible to my Adobe account.When I enter in the Exchange Forum link it shows this message:"UnauthorizedIt appears you're not allowed to view what you requested. You might contact your administrator if you think this is a mistake."Is there any special account permission needed to access Adobe Exchange Forum or it's an Exchange Forum problem?Thank You for answer!Massimo Novi

http://forums.adobe.com/pm-view.jspa?pmID=65540

Hi!I'm trying my best to figure out which Education package I'm supposed to get. What I've read on the site and what the popup-chat guy said isn't the same, which has made me really unsure!I need Photoshop CS5, Premiere and After Effects.I'm also wondering if I'll be able to install the pack on both a Mac and a computer?Or would I need to buy two packs in order to do so?Really hope someone is able to help, as I've not been able to find any other way to get my answer browsing through the Adobe site 😕😕

It would be great if Adobe could make the investment to restore the ability to change fonts and indenting in forum messages, while keeping spam under control (as many other companies and forums manage to do at quite low cost).  I use the forums for detailed and careful communication on technical and product issues, and I, like most of the world, find fonts, indenting, and other forms of document formating quite useful for efficient communication.Some use cases: - If I quote from a technical spec, as I often do when solving issues about image metadata, it's helpful to indent the quotation, so that readers can easily identify the quotation.- The technical specs being quoted often themselves use fonts and indenting to communicate meaning, and deleting that formatting makes it harder to read.- Small code fragments intermixed with English words are easier to read when appearing in a different font. Multi-line code fragments copied from source code often are easier to read in a fixed-pi

There are so many solutions on this forum for using Firefox with Flash Player and getting it to work -- however I am dizzy from reading all the technical stuff that I can't begin to understand.  I don't even know what Flash Player does.  I don't know where it is or whether I need to update it.  Periodically I get a message from Firefox that says I need to update it immediately, but the directions to do so are way too complex for this computer user. I began using a PC as soon as they were available when computer stuff was much more straight-forward.  I just want things to work without all these complications.  I have a few questions:  1.  How do I know whether or not Flash is working on my computer.  I get periodic messages from Firefox that say I need to Update Flash Player.  But I'm afraid to update something that I don't know is broken.2.  I can't begin to understand HOW to update.  Tried to update from the Firefox site.  It

I am not able to log into forums to make posts. The top of the screen shows that I am logged into my account, but the forums all show the "login" link. When I try to login again through that link I go into an endless series of redirects between two adobe.com pages. I have tried this in 4 browsers between Mac and PC with the same results. Anyone else seen this? BTW - I managed to get in by dumping all cookies and creating a new account directly in the forum area.

Having a signature that includes all relevant soft- and hardware may be useful in getting good answers to questions. The point is to make it as easy as possible for the respondent.

hello. i am using Adobe Photoshop Elements 5 for Microsoft Windows.Can this copy of the version be upgraded to Adobe Photoshop CS5 for Mac?

I am under the impression that advertising a service or a product of interest to forum members is frowned upon. I do see some of this going on, but the posts stick, so I assume there is a threshold of sorts that allows some to pass.I sometimes want to indicate certain images are available and the price. Is the link to a web site ok for such purposes, and how is this different than simply posting the info directly?Thanks!

I called Adobe for some help with errors that After Effects is giving me and they told me that because I have a slightly older version (7.0) they will not assist me.  I find that ridicilious and unethical.  I ligitimately bought the program a few years ago and now because it's not the newest version they won't help me.  I would gladly purchase a newer version if I could afford it right now, but because I am in-between jobs I can't buy a new version at this time.  You would think Adobe would stand behind their products.  But sadly, I have found that not to be the case today.  I want to warn other people out there that if you are having trouble with an Adobe product, good luck getting any help if your version is older than 2 versions ago.

Hi guys, Can someone please tell me what the best Adobe product to convert Word to PDF and PDF to Word. I currently use Nuance PDF converter V6 and find it excellent when converting Word to PDF, I believe that the Nuance compression is much better than Adobe. Unfortunately, Nuance converter does not convert PDF to Word too well, and struggles with converting tables and images from PDF to Word. I write a lot of material and I would like to know what the best Adobe product is. I have looked at the Adobe website but I'm unclear what product best suits and help would be great.Thanks,Steve Jones[link deleted by host]For direct reply

Freehand 10  crashes when printing to Epson 88 in MAC 10.5.8!  How do I fix it?

Whenever I use the quote functionality in these forums the actual quotes are preceded by code.  I don't see this happening to most others. What am I doing wrong?

Is there any way to generate a report of the system usage on a day-to-day basis in adobe connect? i would like to do this as we are hosting an adobe connect server for a university with only 250gb of space and would like to see which days are used the most. Thanks.Curtis

Hi all I have been on a "bootcamp" cs4 ace training course and found it to be a complete waste of time and cash. As it did and does not prepare you for the ACE exam. Has anybody got any free online sites that may help me do it DIY as we saySteve

I'm sure this has been discussed at length, but I am not a fan of users selecting the "right" answer and points being awarded. Many novice users do not know what the right answer is and vote incorrectly, or there are multiple right answers. I feel this just adds a competitive edge to the forums that is not helpful. I'm a competitor and, I'll admit, when I give a right answer and someone else gives the same answer and gets the "vote", I'm disappointed. There are great, helpful people in these forums and I am indebted to them, that's why I'd like to share some of the knowledge I've gain. I suppose I just need to grow up and ignore the silly point system that is now in place.

I wish Adobe would have an art contest and the prize should be the latest CS suite.

Hi there,I'm rather confused and hope I'll get a beer here as an antidote, "Forster" or otherwise ( I did not know Australian beer was served here! PS1 :This was pasted from the Lounge forum where someone redirected me here, but without a beer so, I'm trying my luck here too) My confusion is that My user name seems to have changed; all of the sudden I'm a new member without past activity, and my older user name, I had some trouble to find, has a host of number and letters after it. I even think I had used my real full name after seeing many of you doing the same. So, what could make these automatic changes? And I don't know what to do to get thing back the right way. I hope this is within the purpose of the lounge!I get my email through Gmail although i used my Bigond email address in my profile.Thanx MMBtwThis is what happened to my older user name, and as said I even think that I changed my very old user name to my real name Michel Munier before this! Michelmnr-jD1CEgWell I hope it's

http://forums.adobe.com/thread/726627?tstart=0Sep 22, 2010 4:11 PM Embarrassingly OBSOLETE "announcement" at the top of this pageIsn't there a forum host/moderator that can update the hopelessly obsolete announcement at the top of this page?It's "announcing" version 5.6 and we're up to 6.2 already.